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February 2024 by Jordan Navas
IF THIS REVIEW KEEPS ONE OF YOU FROM TAKING YOUR BUSINESS TO THIS SHADY DEALER THAT SPECIALIZES IN SELLING LEMONS , THEN IT'S DONE IT'S JOB.We are a military family that just moved back to the states from living overseas and found this supposedly "great deal" and handed over $25,000 of our hard earned cash to purchase a 2017 Toyota Highlander. We stopped in Utah on leave and thought we'd purchase a nice reliable vehicle to drive to our next duty station in North Dakota. Anyways, less than 90 days later the transmission goes out, its shot, as is the heat shield, and will cost nearly $9k to fix both (as inspected and looked at by two mechanics here in ND including the certified Toyota service center, who are in disbelief that we just purchased this from a scammer).So we reach out, like any other customer would do, asking for help to cover just a fraction of the cost with the $25,000 of cold cash we just handed them less than 90 days ago. We get told by the rude owner, "unfortunately there is nothing we can do", yeah sure. And the way he offers his "help" is to heed his advice--which is to tow the lemon around North Dakota in -50 degree weather and get other mechanics to look at it because his delusion is that the other mechanics are wrong. Talk about a slap in the face while he's taking our money to the bank. Then, he finally acknowledges that he did sell a bad vehicle and offers to fix it for another $5,000 on top of what we gave him... cool thanks for the offer, is he going to pay to have it towed back across the country so he can fix his lemon/scam? NOPE, that was a hard no from him too.Luckily some amazing people out here took care of us after hearing about our story and how we just got scammed $25k and gave us a huge and generous offer to get this lemon off our hands and discard the thing. Clearly not all mechanics and dealers are scammers out there, except, you name it, OREM AUTO OUTLET!It's so unfortunate my family is THE 4TH victim in the last 12 months, per the reviews!!!! Are we seeing a trend here yet with this sleeze ball dealer and scamming owner??? Totally. But I believe karma will come when you scam too many people. Like I said if this saves you and your family from losing a-lot of money going to this dealer, then it's done it's job. I am considering getting together with this dealer's other victims and getting our stories out there to prevent more people in the community from being taken advantage of by this cancer. Because if he's scamming 16 years olds and military service members, then nothing will stop him from scamming anyone else.Stay classy Orem Auto Outlet and enjoy the karma (and my $25k).
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November 2023 by Caidin Ullman
Fraud of a dealership, surprised they even have a dealer license with how many laws they break… update- we have contacted Motor Vehicle Enforcement Division and they have informed me the dealership is under heavy review. :)
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November 2023 by River Clark
This place is shady as hell. They sure do love odometer fraud here! Rolled it back a whole 100k. AND it was a rebuilt title when they told us it was clean.
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November 2023 by emerson nix
Tried to sell my grandmother a car with rolled back miles, shady company
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November 2023 by Steve Streeter
Very easy to work with and reasonable on negotiating a fair price.
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November 2023 by Kevin Washburn
Great people to work with! Very relaxed, no pressure, and gave me a great deal on a great truck!
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November 2023 by Hector
These guys are doing illegal stuff with the odometers. Be careful with it
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October 2023 by Elizabeth Peck
I have nothing but good things to say about this place! We live two hours away but I would definitely give them my business again in the future. Steve was fantastic to work with. He was friendly and inviting both on the phone and in person. He was not pushy. We told him which car we were interested in and he let us look at that car. No trying to upsell us, no pushing us on more expensive cars. He gave us a fantastic deal! We didn't even realize how good the deal was until we signed papers! The price he quoted included all the dealer fees and taxes, so we didn't end up paying more than expected. The whole process was very smooth and straightforward. So far we love our new car and we will definitely recommend this dealer to friends and family!
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August 2023 by Alec Day
Steve was great!!! Easy to work with and fastest paperwork I've ever done at a dealer. I highly recommend these guys
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August 2023 by Estefani Alvarez
We recently purchased a vehicle from Steve about 3 months ago paid $8,000 cash for a 2007 suburban, now the transmission is broken and it hasn’t even been 3 months, don’t buy cars here you will loose your money, very disappointed and unsatisfied customer .
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June 2023 by Nancy Arellano
Do not buy a automobile at this outlet! We purchased a Hyundai just 2 weeks ago and now it’s not running!!! The car started shaking and engine made a terrible noise. We took it back to the outlet and they said there is nothing they can do. What about reliability? What about honesty you expect when you purchase a car???? We paid more than this vehicle is worth because we are in great need of one to get to and from work, and now we are left at a loss!! Please don’t waste your hard earned money at this place. Go elsewhere to a more reputable auto sales business. The salesman did not give us any discount when we purchased the vehicle, he said “I need to feed my family”???? But at what cost? Now we are not able to drive to work. Out family is affected? This is not ok, makes me very sad for other people like us that will be tricked into buying a car at this place. If you have similar stories, please share because others need to be warned.Also, before we bought the Hyundai we were considering another SUV they had. We looked underneath the vehicle and it was full of grease coming form the engine. Something was leaking and it did not look good! That’s was a red flag and we didn’t listen. So don’t make the same mistake as us! Don’t do business at this location!
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April 2023 by David Presher
Went with my daughter here to buy her first car.What an Amazing experience.Steve Shepherd our salesman, couldn't have been BETTER!He put on new tires, fixed oil leaks, and without telling her he fixed the crack in the sideview mirror.Make Steve at Orem Auto Outlet your first stop! You won't regret it!Be prepared to be shocked how honest they are.Just hope he's got the car you want, otherwise you'll have to go elsewhere, which will be a disappointment.COME SEE WHAT GREAT DEAL YOU CAN GET FROM Orem Auto Outlet!
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April 2023 by Ella Peacock
i bought a car from here and wasn’t told the odometer had been rolled back 100,000 miles. they failed to disclose that and aren’t helping me out at all.
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March 2023 by dansiem
Worked with Steve on a Ford Edge, it needed a few repairs he said I’ll have my mechanic look, I expected the typical nothing is wrong call. I was wrong everything I brought up was fixed and I left a very happy customer
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February 2023 by Karson Kinikini
We had an unfortunate experience at Orem Auto Outlet with Billy. My daughter had been saving money since she as 13 and had saved up $15K to buy her car. She found a cute Mini Cooper with a clean title. She bought the car outright. The car had nearly new tires on it. The bad part was the tire wear started to show very uneven tire tread wear quickly. My daughter decided to trade it in and only got $7K trade in value. The reason: the car had a bent frame (this the tire wear problems). I was sad to have had my daughter lose that much money because of dishonest issues with title and repairs done in a fashion to not reflect that upon the title. Had we known, we would not have purchased the car and especially done it at that price. Lesson learned. If you buy a car from Billy, I would have it inspected by a mechanic that can lift it and check all of the functioning.
