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May 2025 by Gloria Celeste Diaz Corrales
Every time I come here the girls always give me the dirtiest looks and look so annoyed when they’re ringing up my stuff. Hire nice employees or train them to have good customer service!
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May 2025 by Cassie Aguilar
If i could put 0 stars i would. This location has the worst employees, had this employee named valorie give me a dirty look and kept flirting with a guy that was with his gf. Be more professional!! Keep the dirty looks at home or quit ur job!
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February 2025 by Sha Boomi
If you like high school bullies, you’ll love this place,They’re full of them. Their clothes is honestly top notch very good quality but this store in particular has such horrible employees. All of them are always talking in groups like there’s nothing else to do and they get so annoyed if you need help,God forbid it’s their job. 😂😂
Next time, I’ll go in there to move some clothes just a mess with them,at least it’ll give them something to do.
And I’ve worked in retail, I know how it is but to treat someone bad just because they asked you if they have a certain size is ridiculous.😂
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October 2024 by junior jaymon
would not recommend this specific location, Averie G was no help whatsoever! i tried bringing in something to return and she said “oh actually we cant return these for the craziest reasons? i know my facts and im aware of the return policy for pacsun and the reasons miss Averie stated were not listed under the return policy- yikes get your facts right.
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October 2024 by Ruth Camila Farfán
The girl in the cashier was rude, please hired people who want to be there because she was so lost and didn’t help me with any information of the promotions going on.
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November 2023 by Kelly Hill
Trash customer service, first cashier was alright but manager was unhelpful, rude, and couldn't care less.
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November 2023 by glabal77
Not sure why bother offering same day in store pick up, every time no matter what time I’ve place an order for Same day in store pick up it’s never ready !!! Maybe is the lack of customer care by all the teenagers that work in the store that are too busy socializing, sitting on the counters , I wish I would have taken pictures of what the employees really do when the manager is not here, but seems like management is just as bad !!!
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November 2023 by julissa villagomez
very bad customer service, fitting rooms aren’t open due to “low staff” but there were 3 workers standing around doing nothing, tried to redeem a gift card but the card machine wasn’t working and all the manager could tell us was to use it online (:
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October 2023 by Carlie W.
Very disappointed in the service of this business. We got into the store at 8:30 on a Friday night, knowing the store closed at 9:00 we were going to be fast. At 8:40 we were told my daughter could not try on a couple of pairs of jeans because the "dressing rooms close at 8:30." Why do the dressing rooms need to close THIRTY MINUTES before the store closes?? Especially when three of the employees were just sitting behind the counter chatting away! We would have for sure bought at least two pairs of jeans tonight - that was our reason for being there. But us and at least one other family were turned away from using the dressing rooms so we both decided to take our business somewhere else.
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October 2023 by Natalie Davis
Horrible customer service not to mention if you want to try stuff on you can’t… their fitting rooms are closed for who knows what reason. What makes it worse is that their sizes are really weird, I’m usually a size 28 in women’s jeans and their size 28 was about 4 times to big for me! So even if I wanted to try something on to see if it’s my size I can’t. I will never be shopping there ever again. ?
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October 2023 by jade williams
Horrible customer service not to mention if you want to try stuff on you can’t… their fitting rooms are closed for who knows what reason. What makes it worse is that their sizes are really weird, I’m usually a size 28 in women’s jeans and their size 28 was about 4 times to big for me! So even if I wanted to try something on to see if it’s my size I can’t. I will never be shopping there ever again. ?
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August 2023 by raven girl
Caught an employee peeking in through my dressing room.
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April 2023 by Ashli Crookston
Manager said it wasn't possible to get a refund for my online purchase, since I'd used PayPal. I shop at stores online all the time and have never run into that problem before, it has always just connected to the card associated with my PayPal and the refund has come through. She told me I could only get in-store credit, which is useless, since I never shop here. I had just found a unique pair of jeans that I loved the look of while searching online and decided to give them a try. My usual size and the next two sizes up didn't come close to fitting and had no stretch whatsoever and they looked cheap in person. After going home and reading through company policy, apparently I could have done a mail-in return to get my money back. Now I'm stuck with $140 in store credit I'll never use. Wish she knew the company policy and could have helped me out when I was frazzled instead of saying in-store credit was the only way!
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April 2023 by Renea Burt (Waynay)
Granddaughter loves the clothes. Such fun! Many choices and good prices.
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January 2023 by Dana
Customer service was the pits. The chick who I talked to at checkout was very distracted by the coworker and customers next to her and wasn’t listening when I was explaining the exchange I wanted to make. She then had me repeat myself several times before proceeding to tell me they don’t do exchanges of different sizes and I would need to return the item, get a refund, then buy the new item full-price even though my original purchase was on sale in advance. I had called previous to coming into the store and the representative I talked to on the phone assured me they do exchanges, so it was frustrating to waste time and also be treated poorly.
