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March 2024 by Taeaoliligo N.
I switched from being a 3 year PetSmart customer next door over to this Petco location because of cleanliness and organization of this store. This store is very clean and the customer service is always so pleasant, I won't go anywhere else until I move out Orem!
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January 2024 by Sarah Michelle
I would not recommend getting your dog groomed here at all. I have a puppy that is about 5 months old, and I booked him for a bath and haircut. I was told that since he’s a puppy he was fighting the cut a little bit, so they could not cut the body entirely. I was charged $70 for a bath/cut before seeing my 15ib dog, then when they brought him out he looked the exact same as before. The only thing that was groomed on his entire body was around his eyes and on his butt. He does not look like he has been to the groomers at ALL. His legs/paws/tail/body/face is all the same length and he does not even smell like he was bathed. They still charged for the full price when they did pretty much no grooming, even though my dog was there for three hours. It was the biggest rip off I’ve ever experienced with a dog. We will never go back, as it was a huge waste of money and deceitful on their part to make us pay full price before seeing my puppy come out looking the same as before.
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January 2024 by Melinda Parshall
One of your trainers was very kind and helped me locate things for Lil Girl. She just helped me with my anxiety as my girl was at the Vet.
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January 2024 by Bryce Pace
Drove 2 hours last night to have a grooming appointment for my dog today. They called the morning of saying they are cancelling and had no other options.
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January 2024 by Betty Ferre
So first time at this store and they had what I needed
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November 2023 by Natasha Pulley
i sent her some items and did not send her the receipt because i did not want her to know the prices I paid for her pets products it was a gift and i got the wrong sizes she tried to take them back to this location and the cashier was very rude to her because they told me in California that she would be fine without them and he yelled at her and was very rude until she was crying she is only 14 yrs old she is sweet and very shy and he made her cry in public she was so embarrassed so if your buying a gift for someone else’s pets do not buy them here they are rude and will not help you with them unless they you give them a receipt PetSmart on the other hand will return them without a problem I will never buy from petco again and to bully a poor little girl about a receipt is not ok
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October 2023 by Phil Rice
BEST PUPPY TRAINING! Autumn is a fantastic teacher and we‘ve already booked our next 6 week training class!Autumn helps with specific issues we are facing in our puppy training at home. She has great insight in how to train with positive reinforcement.Would ABSOLUTELY recommend to anyone who is looking to connect more with their pup through training.
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October 2023 by Princeton Massa
They have literally dozens of dead fish in their tanks and they’re always overrun with algea whenever I’m in there. The people are super nice the they have a good array of products, but this is my fifth time going into the store and seeing a bunch of dead fish and just overall really poor husbandry of their animals/fish :((
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October 2023 by Wesley Settles
Paul (or Pete) helped me at the register and made my experience so pleasant! Never thought I’d like petco so much but he really made my day!
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September 2023 by Adhis Ruiz
I like the ambience here. It is cozy, easy to find products. Assistance is available. I love being able to walking in and getting her nails done, obviously if they are able to assist with that... Mornings have worked great for us. No sharp nails are the best!!
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September 2023 by Monica Dennison
Always a great experience at Petco grooming of Orem. My dog loves the team and looks great and he is happy (not the case when he’s gone elsewhere).
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July 2023 by Dr. Taco
the store is very clean but the grooming stylist was awful to work with and not friendly. she overcharged for my dogs grooming. all the prices are shown online and the final price wasn’t adding up. when I asked for the reasoning they couldn’t provide it and didn’t take off the extra charges. I reached out to the manager, he was friendly but didn’t offer any solutions.
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July 2023 by M P
The girls that run this new location are the best. Very attentive and helpful. I wish the store was a little more cat-sentric (their cat isle is very small), and I wish Utah Petco locations didn't carry "puppy mill" pets. But they carry the best cat food brands, as opposed to Pet Smart, so I choose them.
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July 2023 by Joan Francom
The store was nice but when it came to check out, there were 2 cashiers there and neither called me up for a few minutes. They were not doing anything but talking. I thought it was a little rude.
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May 2023 by Valeria Moran
The store was clean and didn't feel packed with things. It wasn't an overwhelming experience. The lights in the store are not super bright, which is nice for me. The person who assisted me at check out was very kind and welcoming. This person seemed to be happy to assist in a pet store. The ambiance felt clean.
