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February 2024 by Vernon Stout
This is a review for the groomer that is at the store, not for PetSmart. We took our Labradoodle in to get a teddy bear cut and told them what number cutter to use. Instead she got a shave. See the pictures to see why I gave the review I did. I have included a picture of how she normally gets groomed compared to this time. Sadly my normal groomer moved overseas. I gave it a two-star review because they were friendly.
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December 2023 by Steve
This rating is mainly about the grooming. Well done, I was very pleased. Will be a repeat customer.
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November 2023 by Amy Shepard
Paula ( I hope I spelled her name correctly) she was incredible and helped me with my dog whom had become stuck in the seatbelt and couldn't breath. I was very emotional and she helped me get a carrier and set it up as I was driving from salt lake city to Los Angeles. I can't thank her enough for her help. She deserves a raise and a promotion. She stayed calm and was very professional. Thank you!!!
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October 2023 by DollFacedMama
Little hard to find what I was looking for. Staff was super helpful and when a line formed they called up extra help so we didn't have to wait. It was very nice. Everything is kinda pricey though..
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September 2023 by JESSICA SHUMWAY
I’m so upset, I went in to get some fish and found almost every tank had ick or the fish were dead…I brought up the concern to an employee and was brushed off and told they would “wake up”?!? Ur kidding. Don’t bring these fish into your tank. They will infect it all.
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September 2023 by Jordan Hammond
I had a fantastic experience at Petsmart today! The customer service was exceptional - the staff was friendly and eager to assist. The variety of fish available was impressive, and the lady who helped me select my fish from the tank was incredibly helpful. I greatly appreciate the assistance and the pleasant atmosphere during my visit. 5/5 stars! ?
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September 2023 by Sarah Saavedra
The kids and I always love to go to PetSmart. So much to choose from and decent enough prices. My fav part is they are never out of stock of anything. Employees are also super helpful.
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August 2023 by Jenni Julander
It's incredibly rude to announce over the intercom every 5 minutes that the store is closing soon, especially when you start 20 minutes before closing time. This is an incredibly clean store and the associates aren't going to have to do much to close up. I guarantee anyone who's running into PetSmart at 8:40 p.m. knows that it's closing in 20 minutes.
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July 2023 by Spencer C.
DO NOT GO HERE. UNPROFESSIONAL LAZY GROOMERS. Recently, I had the unfortunate experience of visiting the dog grooming services at PetSmart, and it's safe to say I'm far from impressed. I took my golden doodle in for what I anticipated would be a smooth and efficient grooming process, only to be met with a level of service that was nothing short of disappointing. To begin with, I was forced to book an appointment months in advance, an inconvenience in itself. But the real kicker was the lack of professionalism and expertise shown by the grooming staff. Upon arrival, I was promptly informed that they could not groom my dog due to his ears being "too matted". As a responsible pet owner, I take the hygiene and wellbeing of my pet seriously and I can assure you, his ears were not even close to a problematic state. This incident not only raises questions about the supposed expertise of the PetSmart grooming team but also their readiness to decline a service on such flimsy grounds. Their alternatives were not even to groom him around the ears but for us to simply go to a different groomer. I know doodles have a bad reputation in the grooming community but PetSmart is filled with lazy dishonest workers. If they aren't confident in grooming my dogs well kept ears then I definitely shouldn't trust them with the rest of him. On top of all this when the booking was made online they never once warned or cautioned that this could be a problem. They need to have something in place so you don't take the morning off work for a pointless appointment made months in advance. If I could leave 0 stars I would. Disgusting experience. In essence, I wasted precious time and resources to meet a non-existent level of service. I strongly advise potential customers to reconsider before booking any grooming services at this PetSmart. Your furry friends deserve better attention, care, and expertise than what is provided here.
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July 2023 by Jeff Crisp
Great selection of healthy choices for your best friend. Some prices can be a tad higher though. Store always seems to be clean, and they always have tons of toys and treats too.
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July 2023 by Steve Wright
Great place to get your fancy, expensive dog food. They got all the treats and toys for your good boys and good girls. Bring them along for an adventure that they'll love coming to. They also have a groomer pet training place and a vet on site. Everything your pet needs in one stop.
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July 2023 by Ethan Morse
Great employees and products. Only negative interaction was that some fish I bought immediately infected my tank with ich. Hopefully not something that happens often, but kind of disappointed they were unhealthy.
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July 2023 by Rita Culpepper
Been there twice. Got no help with getting fish, tanks were dirty and the veild chameleon was on an improper diet. I ask the person who is doing the care of the reptiles as to why he had vegetables when they are meat eaters and only eat leaves if need be and her response was that they eat vegetables and get bugs as a supplement. That is very much the wrong diet for a chameleon much less a veiled chameleon
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July 2023 by Chris Davis
What smart, wonderful pets. The employees wouldn’t let me pet them though… Kind of annoying. But they did let me see the cats and pet them, so a good consolation prize.
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June 2023 by Brinley H.
Super rude lady working here & basically ruined my day :) will be going to a different location from now on