-
December 2023 by Bridgette D.
2 weeks ago i would have given this place 5 stars but they just updated their terms and agreements that they won't let any car through with a rack on top. even if it's a small rack. so they've been charging my account without my knowledge even though i can't use the car wash. extremely frustrating. they asked me to just take it off haha but that's not an option for my car. they offered to give a month free to another car on the account but that doesn't do anything to help me. posting in hopes it reaches other people so they find out before they're charged more than they should be.
-
October 2023 by Joshua S.
Great location. Great wash. Friendly employees. Vacuums had great suction and plenty of towels to dry your car.
-
October 2023 by B H
I have to pause to find the words to describe how bad this was. The car wash shattered my driver's side mirror, and popped it out of the housing. Car washes often shatter mirrors, right? I wasn't too concerned as I assumed the car wash would repair the damage (at the very least). How wrong I was.I notified the on-site employees immediately, filed an incident report, and assisted them in examining the damage and taking pictures. They said they would file the case, review the camera footage, and get back to me.An hour later I get a phone call from the manager and assistant manager and they tell me they will NOT repair the damage because "the mirror fell out as the car was exiting the car wash, therefore it wasn't the car washes fault." ???????? Yes, the mirror was perfectly fine until the sunlight and open air destroyed it .2 seconds after leaving the wash. I've never seen people work so hard to not take responsibility - every argument in the book for why "it must have been broken before you came." If they're going to employ 17 year olds and give them power to assess and respond to damage claims, let's do some training in common sense and cause and effect.Their final word "Yes we can pay for it [their policy allows them to repair my car] but we are not going to. The best we can do is a free month of car washes." Yes, because I want nothing more than to have the rest of my car destroyed on my dime.I was kind of mad at the damage originally, but the response by the employees has me furious. They've lost the following customers: me, my family, and everyone I ever speak to about this. Sacrifice tens of thousands of dollars in recurring revenue all to save $150 on a mirror repair?? Aside from morality and the right thing to do, it's an incredibly stupid business decision.Go to literally any other car wash.
-
October 2023 by Curtis Goff
The last few times I’ve gone I’ve had to get out to get excess soap and water off of my car especially the windshield. I didn’t have this problem in the past and I don’t have this problem at other locations. I know the dryers at the end aren’t perfect, but they at least used to be able to get the windshield fairly dry. The quality going down with the prices going up is pretty lame. I Can’t deny the automatic check in gate is pretty dope though.
-
October 2023 by Bryant Neuvert
Quick Quack does a great job. Their staff is friendly and their washes are good. The price is a bit steep but so are most car washes that aren’t self-serve. Having free vacuums is a plus!
-
October 2023 by Kelly Jo Torres
I went to the car wash to cancel my membership in August. Was told my membership was cancelled and was continued to be charged. I noticed in October so I went back to see what was going on. They said they had no record of my canceling and that they couldn’t do anything at a store level and I needed to contact customer service. I called them directly after I left and they told me that I would be ineligible for a refund because I used the car wash today when in fact, I did not. I spoke to the employees and left and did not go through the car wash. Worst service and won’t fix their own mistake. That’s $60 out of my pocket for their own mistake. I will never step foot near another quick quack again.
-
October 2023 by Miss Musical
They do a good job but DO NOT sign up for a membership!It only counts for 1 car.It’s only worth it if you wash your car 2 times a week.And they don’t end a membership when you ask them to. I asked one of their employees and he said he did it. But I have lost over $40 because he didn’t do it correctly. I have tried canceling online but they are just a RIP OFF of a company.
-
October 2023 by B H.
I have to pause to find the words to describe how bad this was. The car wash shattered my driver's side mirror, and popped it out of the housing. Car washes often shatter mirrors, right? I wasn't too concerned as I assumed the car wash would repair the damage (at the very least). How wrong I was. I notified the on-site employees immediately, filed an incident report, and assisted them in examining the damage and taking pictures. They said they would file the case, review the camera footage, and get back to me.An hour later I get a phone call from the manager and assistant manager and they tell me they will NOT repair the damage because "the mirror fell out as the car was exiting the car wash, therefore it wasn't the car washes fault." ???????? Yes, the mirror was perfectly fine until the sunlight and open air destroyed it .2 seconds after leaving the wash. I've never seen people work so hard to not take responsibility - every argument in the book for why "it must have been broken before you came." If they're going to employ 17 year olds and give them power to assess and respond to damage claims, let's do some training in common sense and cause and effect.Their final word "Yes we can pay for it [their policy allows them to repair my car] but we are not going to. The best we can do is a free month of car washes." Yes, because I want nothing more than to have the rest of my car destroyed on my dime. I was kind of mad at the damage originally, but the response by the employees has me furious. They've lost the following customers: me, my family, and everyone I ever speak to about this. Sacrifice tens of thousands of dollars in recurring revenue all to save $150 on a mirror repair?? Forget morality and the right thing to do, it's an incredibly stupid business decision. Go to literally any other car wash.
-
September 2023 by Andrea Olsen
Friendly employees & quick service! It’s clear they enjoy their work environment, which says a lot about management. Happy employees lead to happy customers! Pretty good wash too. Love the tire shine.
-
September 2023 by Jaden G.
**Edit to original review (done on 9/26/23)**I had originally given a 1-star review based on my experience at this specific location, and this edit isn't in response to the comment left on my review. After I had spoken again with customer service over the phone, I was contacted a couple of hours after that conversation by Brian, the regional manager. I was honestly very pleased with the conversation we had; I felt my concerns were heard, questions were answered that needed to be, and issues were resolved. I'm very impressed by the lengths that were taken to speak with me and to come to a consensus that worked for both parties. I decided to change my rating based on this really admirable customer service; thanks, Quick Quack!*Original Review*If I could, I would give this location 0 stars. Very disappointed in this wash, and how they've decided to handle an incident that was not my fault. Ended up in a four-car pile-up because the wash malfunctioned and pushed my car backwards into the car behind me at the end of the tunnel. I was never contacted by the wash to try to resolve the issue, they instead handed out the number of my brother (who runs our shared account) and told other customers that we needed to deal with it. I had to call their online customer service to finally be told I needed to file an incident report. When I finally got hold of the managers at this location, they tried to tell me I was in reverse the whole time; but they were mistaking my automatic drive lights for reverse lights. There was also not a single time (on their cameras or the video call that I was on during the wash) that my car rolled back on its own besides when the malfunctioning wash pushed me backward at the end of the tunnel. They also tried to tell me that my car put itself into reverse since I told them I didn't have it in reverse... automatic transmission cars don't just put themselves into reverse.I went in to review the footage myself, and it was clear to me and my brother (who went with me) that I wasn't in reverse. Any movement that happened with my tires was caused by the rollers and the wash. I was told by the location manager that what I saw in the video was a 'matter of perspective'. I was continuously gaslit by both managers, both of them telling me my car was doing things that it is physically incapable of doing (shifting into reverse on its own, the reverse lights were on even though the car wasn't in reverse...). I was also treated very poorly by both managers; I was also told by one of the managers that I wasn't allowed to record anything for insurance purposes, even though there is a law here in Utah that allows me to do that...? The location manager (who we spoke with over the phone) was especially aggressive during the entire conversation we had with her. She continuously interrupted me and wouldn't allow me to speak, until I had to tell her I didn't appreciate how she was speaking with me. After I told her that, she told her manager on duty to tell my brother and me to leave, and we'd have to get the police involved if we wanted to have any other discussions. I'm very disappointed that this business is incapable of taking responsibility for an incident that was clearly their fault; I didn't break any of the rules the wash has in place (didn't put my foot on the brake, didn't touch the wheel, did NOT go into reverse), and yet I'm being blamed for a 4 car pileup that wasn't my fault in the slightest. I've always been impressed with the customer service at Quick Quack, but because of this awful experience, I will no longer be taking my business to any of their washes. I've never been spoken to the way that I was by both of the managers at this location; it was honestly rather disgusting behavior, and I hope that the company will hire better managers in the future, and will work to make sure their washes don't malfunction in this way again.(Also, I was told that there is a company policy where the employees have to
-
September 2023 by Brett A.
I went in for a car wash, got suckered into signing up for the New Opening promo. Teenage worker that signed me up told me i would only be charged for the initial wash and that he would cancel it on the spot. My fault, I know that. But four months later, still getting charged $35/month for something I thought was cancelled. Tried to cancel via website, but of course you can't do it that way because recaptcha isn't working on both mobile and desktop. They force you to call in. Dishonest organization.
-
August 2023 by Renatha Gueiros Vernon
I come here often since it’s close to Costco. The last couple times I’ve had horrible washes. This time I had just come home from CA and got a much of bigs last night around St George.Paid $22 for the wash and all the bugs were still on my car. Had to scrape it all off myself. Last time I’m coming here.
-
August 2023 by Brittany Hopper
Love this car wash! The staff is always so friendly and nice. My favorite staff member is Kelsie! My husband and I have been using the quick quack car wash for 2 years now and haven’t had any problems.
-
August 2023 by Riggin S.
Dope customer service, we drove across the country and had a ton of bugs that were like concrete to get off, went through a few times and helped us rag off!
-
August 2023 by Sarah M.
this is the best value in utah for a car wash