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February 2025 by Dawson Richman
The store was OK, but yikes, clean the bathroom! I went in about 20 minutes after the store opened to use it and it obviously hasn’t been cleaned in a long time. 😬
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January 2025 by Sham
Easy to order online, quick delivery (2 days) and with the new rewards points offered so often for printers and ink/toner we’d saved a lot too
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December 2024 by Jason Rose
Ah, Doug—our unsung hero, the Shakespeare of customer service. We had the absolute pleasure of being assisted by Doug, the “store manager,” as indicated by his proudly displayed name tag. If Staples ever launches a new slogan—“Where service goes to die!”—Doug should be the poster child.
Picture this: I walk in, maternity pillow in tow, feeling slightly awkward returning something larger than my dignity after Thanksgiving dinner. Doug, with all the enthusiasm of a DMV worker at 4:59 PM, met me at the counter. His body language? A masterpiece of disdain. The way he waved his hands at me,, signaling for the item to be handed over to him, as if summoning an unruly pet? He could’ve at least snapped his fingers for dramatic effect.
After processing my return, he uttered the words, “Heres the receipt for your big thing,” which honestly, I’ll be embroidering on a pillow (a maternity pillow, perhaps?) as a memento of this iconic Staples visit. Never before have I felt so reassured that my existence was, in fact, a colossal inconvenience to someone else. Doug, you have a gift, truly—a gift for making customers feel like they’re committing a crime by using a free service.
Doug’s face radiated a special kind of misery. It wasn’t just “I hate my job” misery; it was the kind of misery that makes you wonder if the Wi-Fi went out at home, or if his sandwich had too much mayo at lunch. Doug, if you hate returns so much, might I suggest a role in shipping? No customers to bother you there!
To sum up, I’d like to extend my sincerest thanks to Doug for turning what should’ve been a quick and easy Amazon return into a Kafkaesque ordeal. Your ability to make me feel like I was personally ruining your life was truly inspiring. Staples, if this is the level of customer service your managers provide, I’d hate to see what the interns are up to.
Bravo, Doug. Bravo.
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December 2024 by Aniboiii5600
Amazon quit letting me return things to Kohls, so now when I have to work with staples I dread it. All the guys who do Amazon returns here are so grumpy. I always feel uncomfortable working with them. Can’t there be any customer friendly employees here? I just don’t wanna feel uncomfortable or awkward by simply needing help with a return.
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November 2024 by Julia D Rodgers
They have always had the supplies I need. Their staff have always be helpful and knowledgeable for my needs.
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November 2024 by Doug Israelsen
I drove across town through traffic walked in the door at 6:59 PM and some girl comes running across and says oh sorry we’re closed. We’re closed. All I needed to do was to drop off an Amazon package. I asked her If they could make an exception since it wasn’t 7 o’clock yet and she said no sorry we are closed and she wouldn’t make an exception at all. Extremely inhospitable and unprofessional all because it was inconvenient for her to work one extra minute.
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October 2024 by Nancy A Kirkpatrick
The Staples employee who helped me was friendly, professional and efficient in helping me order the ink I needed for my Eco Tank photo printer.
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October 2024 by Terry Ann Olsen
Very helpful staff, helped me when I realized I had gotten the wrong ink cartridge and helped me correct the problem quickly.
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June 2024 by madison burns
Latisha R. I went to East bay and had such a better experience over your store in Orem
It’s clear it’s the staff on site and I hope the manager in Orem ceased and allows the assistant to step up. I am blessed to be able to go to Easy bay Staples
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June 2024 by Mike Semken
The staff made some wonderful suggestions for my project and actually helped me do the project. We actually modified a couple of their products to meet my desires.
MDS,
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June 2024 by Jake Celaya
I called this location to ask about print services for car magnets. And I can't say that the person was rude, but he was very dismissive and didn't seem to have any knowledge or information on the matter. And it was kind of contradicting to what the online website said. They said they could do it in store, when I called, they said they can't. So then the gentleman on the phone kept using words like "I don't know", "maybe", "I'm guessing about...", etc etc... In other words, he had no information for me, didn't know what he was talking about, literally, and wasn't even sure what I was talking about half the time. I hate to say this, but this one experience gives me absolutely no faith in this company. They're obviously already more expensive than your basic box stores like Walmart and target, so if they can't show up with knowledgeable and customer service oriented staff, I have no reason to give them my business.
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June 2024 by Tracy Beck
Always have what I need when I need it.
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June 2024 by Nancy Alvarez
I love the variety, quality and price of their products. I always find what I need and more. And in the printing section the advice I need for all my needs.
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June 2024 by Christa Greenlee
Kinsley was incredibly patient and helpful at the print/copy center!
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May 2024 by Kesaia Havea
best customer service and cashier thank you
