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February 2024 by Tifani Price
I have been a T-Mobile customer for over 20 years and I have NEVER been treated so poorly at one of their locations as I was today. I went in to talk to somebody about problems at the University Mall location. I gave my phone the nice young man, explained what was happening. Again he was nice and polite and greeted me smiled. He said he needed to get his manager to help us because he wasn’t sure what to do on the problem I was having. He went and told his manager but the manager basically ignored him, because when he came in my direction he stopped and helped another customer. It was already being helped by somebody else. Meanwhile, the rep helping me was trying to get his attention, and he just kept ignoring him. Then he kept going over to other customers instead of answering the questions that the rep I was dealing with had. The rep had to keep interrupting him and saying I need your help, but he wasn’t doing it in a rude way, he was calm and nice… But that manager Louis (not sure on the spelling) could care less About the worker or Myself in his store He Decide who he wanted to help When he did finally help, he made a quick assumption, and sent me away to go see Express Techs. I will never go back to that location as long as he is there. He was the rudest person I’ve ever dealt with. He also told him well she doesn’t have protection I don’t know there’s nothing we can do didn’t try to offer any help or anything. Didn’t try to wait around for the answer nothing. Sent me over to express techs and when I asked him where it was, it had not pulled up on my screen and address or anything he’s like it’s right there and I said where it’s not on here because you go right here he was very rude and condescending and I didn’t appreciate him at all.I will drive completely out of my way to avoid this man
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February 2024 by Chase
Friendly and made sure I was helped. The issue was resolved thanx to Luis
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February 2024 by Craig R Green
Luis was great really helpful ? transfer all my info
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February 2024 by Cecilia Valencia
Miss Barbara helped me with excellent service and the manager was very friendly and especially in my language
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February 2024 by Amanda Parry
The customer service is amazing! Carlos was a real one! He was super helpful and kind while doing so
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February 2024 by luie boss
The Team are amazing efficient ? they are next to Saphora bilingual Spanish, will came back to this store for sure. Is super nice to come in Wednesday's
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February 2024 by daylin alonzo
Luis y Abraham Were AMAZING, that’s what you call a good costumer service! Les invito a todos mis amigos latinos a venir a la tienda en el Mall! They were sooooo helpful and very nice, and they have great prices, also they speak Eng and Spanish
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February 2024 by Mery Stessy Deilaire Delva
Excellent service, I had actually stopped coming to this store a long time ago but with the service I received today from Luis and his team they have convinced me to come back again.
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February 2024 by Merlene Davenport
Luis was very knowledgeable and so helpful with our need to transfer data to a different phone today! He was very friendly and courteous. He was also attentive to other customers as they walked in and also kept working with us. We enjoyed our time with him as he served us. Great experience!
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February 2024 by james davenport
Luis The Manager was great help me move all my info and had an amazing ? attitude
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February 2024 by Yonaiker Martinez
Very good service from manager Luis
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February 2024 by Adrian Navarro
Sebastián helped us he’s kind.
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February 2024 by Araceli Hunt
We had very good customer service here and the staff is very friendly and fast
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February 2024 by Don Seegmiller
Luis and Jen were amazing they were able to help me today to set up my watch and my Netflix they went far and beyond what was required of them, give them a raise .
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February 2024 by marcdamiron
Luis at this location is amazing, from keeping you in the loop, to making sure everything is perfect! His team is amazing and love the attention to detail they have! Definitely will be recommending this location to anybody, especially the Latin community!
