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February 2024 by Chance Clift
I give UPS Customer Center a 4, and Janice at UPS Customer Center a 6, hence my 5 star rating. I had an issue with a package and it was starting to seem like it wouldn't be able to be resolved, until Janice thought outside the box and went above and beyond to do some problem solving, and totally salvaged an online transaction I was waiting to complete.
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February 2024 by Charles Sipes
This Location was super helpful and processed my Amazon return very quickly & friendly!
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February 2024 by Brent Duvall
48 minute hold time just to talk to someone is not Acceptable.My shotgun got signed for by someone in a different county.With no address on the tracking number!Calling the UPS hub was a waste of time.
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January 2024 by Yuridia Ibarra
A New Year’s Eve miracle!! This review is for Dolores. Thank you so much for going above and beyond to get my wedding dress in time to me! Your kindness, your empathy, your amazing customer service, your professionalism, and your amazing heart literally made my wedding day!! Dolores deserves a raise! Virtual hug! Thank you a million thank you’s!!!!
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December 2023 by Melanie Kennedy
Best service. Very helpful. They called me that a package tried to deliver to a p.o. box... so they told me I could pick it up there in Orem. So grateful for the call because it's a Christmas gift.
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October 2023 by Mike Bischoff
Let me just tell you how much I appreciate Deloris and Lorie!! I arrived looking for my packages. They found them on the computer and discovered they were tracking out of SLC which is an hour away from me. They went out of their way to make phone calls and have my packages redirected to their office which is only 5 minutes away from me. ?On top of all that, they had other customers in and out without having to wait on my situation. Two thumbs up.Thanks again for all you did. ????
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August 2023 by Becca Hamblin
Jamie and Delores are the best!! I don’t often ship things but needed to send back a scooter. They helped me get it all boxed up and ready to go only to find out I had to go to fedex! So grateful for their help even though I was at the wrong place. Super kind too. I’ll be coming back here for sure!! Best customer service around
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August 2023 by Kirk Bodhaine
Very helpful. I was picking up a package that had been returned. I was in and out very quickly.
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June 2023 by Tori Holdman
This location is amazing. The customer service is unmatched. We worked with two ladies in the front and they were so sweet. It’s people like them that make the world a better place!
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June 2023 by Aspen Warden
After many hours of very frustrating international and domestic customer service phone calls across UPS, thought I was doomed! I had an expensive package shipping in from Germany, and was leaving the state for several weeks the day it was scheduled to arrive. I came into the Orem Customer Center to try and get it figured out, and they were able to contact the driver, who met me at a scheduled time and place, and I was able to grab the package before I left! So so grateful. Very kind and accommodating customer care. Thank you!
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June 2023 by CoDy Henkel
I cannot speak highly enough about my experience with UPS. As a frequent customer, I have come to rely on their exceptional service and unwavering commitment to excellence. This review is a testament to the outstanding professionalism and dependability that sets UPS apart from the rest.First and foremost, UPS consistently exceeds my expectations when it comes to timely deliveries. Whether it's a critical package or a routine shipment, I can trust UPS to handle it with utmost care and efficiency. Their tracking system provides real-time updates, allowing me to monitor the progress of my packages every step of the way. This level of transparency and reliability gives me peace of mind, knowing that my shipments are in capable hands.What truly sets UPS apart is their dedicated team of employees. From the moment I step foot into a UPS store or encounter a driver during a delivery, I am met with professionalism, courtesy, and a genuine desire to provide the best possible service. The staff members are knowledgeable, always ready to answer questions and offer assistance. Their commitment to customer satisfaction shines through in every interaction, making each experience pleasant and hassle-free.Furthermore, UPS's commitment to sustainability is commendable. They have implemented numerous initiatives to minimize their environmental impact, from utilizing alternative fuel vehicles to optimizing delivery routes for maximum efficiency. As an environmentally conscious customer, it gives me great satisfaction to know that I am supporting a company that actively works towards a greener future.In addition to their core services, UPS offers a wide range of convenient solutions to meet diverse shipping needs. Whether it's international shipping, custom packaging, or assistance with logistics, UPS has proven to be a one-stop solution for all my shipping requirements. Their comprehensive offerings, coupled with their expertise in the field, make them an invaluable partner for individuals and businesses alike.In conclusion, UPS deserves the highest praise for their exceptional service, unwavering dependability, and customer-centric approach. Their commitment to timeliness, professionalism, and sustainability sets them apart in the industry. I wholeheartedly recommend UPS to anyone in need of reliable shipping services. With UPS, you can expect nothing less than excellence, every step of the way. Five stars simply do not do justice to the quality of service they provide.
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June 2023 by Jakub Freestone
Costed me $1300 because they messed up and didn't hold my package after they charged me for a request change.
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May 2023 by Jordan Macedone
Jamie and Delores are the best people to work with. They are always very helpful and have the best attitudes!I stopped going to other UPS locations just because of the experience here!
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February 2023 by Shane Munn
I live in Springville and our UPS store locally always has a huge line that takes hours to get through it feels like. Sometimes it costs less in time to drive 20 minutes north and go to this depot that never has a line. Employees are quick and efficient and very friendly. My kind of place!
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January 2023 by Chase Dutson
Great experience. The franchise store in provo wouldn't ship my item. It was a laser but because it was an accessory for a firearm the provo store wouldn't ship it. So I had to visit the Customer Center in orem. They were very helpful. I will only use them from now on. I will not give my money to the store in provo.
