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October 2023 by Auggie
Megan at UCCU was fantastic and always has been. She is very helpful and informative and always gets me an answer to all of my silly banking questions. Great credit union and staff is properly trained!!!
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July 2023 by Andrew Butterworth
As a business I need to be able to get change routinely. They never have it. This North Orem branch is always slow and understaffed. It is the branch closest to my business. Going to look at moving my banking to a place that can provide service.
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May 2023 by Barbara Allred
We were being Scammed and we went to David Heredia who was fantastic. He helped us close out our old account and set up a new one. We had some of our kids account connected to ours so he helped with closing out their accounts and getting new ones as well. He was so kind and helpful!!! Please thank him again for us!!
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May 2023 by Doug Cannon
Used uccu since I was a kid (45 years ago) . Don't like them as much anymore, they are more "bank" and less credit union. They updated the online banking, and when I enter a comment for a money transfer (as I always do). It does not allow symbols like $ dnd %. What? I mean, first of all... Why? There is no reason to restrict that. This is banking software and does not allow banking symbols. lol
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April 2023 by Eric Stephan
David was friendly, competent, and stayed focused on us until he had completed quite a number of transactions for us! Good man!Thank you for all your help!
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April 2023 by Janae Church
I love how helpful Logan was in making changes and answering questions about my account. He was professional and knowledgeable and knew what he was doing.
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March 2023 by Joni Strang Bennett
I have been a member of UCCU for about 40 years. During that time there have been 4 or 5 times I have had concerns or issues that I needed them to “fix”. They have always resolved my concerns to my complete satisfaction. I have recommended them to several other people. I’m a fan!
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March 2023 by Jordan Johnston
Solid credit union. Love the ppl who work here. They all probably deserve more money then they get paid.
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February 2023 by Jacob Hunsaker
I highly recommend transferring to Mountain America Credit Union. The reason why I say this is because no matter how much I deposit in my accounts of the cash I have, My card is always declined everywhere I go. It makes me commit fraud, even when I clearly have enough money. The worst part is, they decide to close UCCU nearly an hour before it is scheduled to close, which is bad for those who have financial issues. As a service missionary, I think it is not good to have a declined card everywhere, have a rechanged, or new updated card that still declines no matter what, or when and where you go. They claimed to be closed literally the minute I got to the bank to resolve this issue nearly an hour before it should have actually been closed, which is kind of harsh. I strongly recommend transferring to Mountain America, where they are more patient with timing, and locks their doors 2-5 minutes before actually being closed, and have nicer service than what I faced at the doors tonight. Especially if Monday Afternoon is my only time to ever go to the bank to resolve an issue. Until this issue can be fixed in person, I will not stop transferring to MACU, which has better service, and nicer service to the guests. Whoever reads this, do you think it is good that a debit card has to be reupdated and changed 12 times a month because of chip malfunction, declined, or other errors that affect the card itself? No, and I have been a member for UCCU since almost 2 years ago, and the issue started happening nonstop since December 2022, like around the very 1st week of the month. Is this good for a member for a bank? Is this good for a Service Missionary, who always has this issue everywhere I go as a missionary? No. I hope this can be understood, sorry to sound rude. I am sorry to have sent this out, but the word has to be brought to a manager of UCCU, rather than not have an easy way to send this message at all. Thank you!
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February 2023 by LeafOfJade
I went to Katelyn Lungren at the Orem location and she was committed to finding a way to help me. She was so kind and thoughtful and truly wanted to help me. Keagan Johnson also helped me and he was also very nice and informative. I loved working with them because of how caring and understanding they were of my situation.
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February 2023 by Taylor Wright
This is the best branch at the best credit union. Lines can be long, but that attests to the quality of service that is given here. I recommend UCCU to everyone!
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December 2022 by Lori and Doug Stewart
My husband and I have always had great service with our financial needs. Most recently, Taylor Wright helped us with a home equity loan. He guided us through the process, and treated us with kindness and respect. He was very knowledgeable and professional.
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November 2022 by Dan Al
Zach at this branch assisted me in opening a checking account with UCCU again and he made it extremely easy with no hassle. He was quick, professional, and proficient.
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November 2022 by Ron Aguilar (reallyreallyronron)
Waited for 15 mins in the drive thru teller line. I was the first in line with no one else. Nobody acknowledged me or said anything to me—and I was looking right at them. 15 mins. 15 mins! Cmon. What kind of customer service is that. Then they had the audacity to ask me to hold one for another 1 min which ended up being another 5 mins. Wow. Just wow. All to make a simple deposit. Don’t use this branch. You’ve been warned. Absolutely terrible.
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October 2022 by Ron Aguilar
Waited for 15 mins in the drive thru teller line. I was the first in line with no one else. Nobody acknowledged me or said anything to me—and I was looking right at them. 15 mins. 15 mins! Cmon. What kind of customer service is that. Then they had the audacity to ask me to hold one for another 1 min which ended up being another 5 mins. Wow. Just wow. All to make a simple deposit. Don’t use this branch. You’ve been warned. Absolutely terrible.
