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November 2023 by Denise Brooks
Love mine! It is a great mindfulness tool!
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September 2023 by Shawn Lennix
It seemed like a great idea at the time. Famous last words, right? Here I am about 3 years later and have the same problem many other people have posted. I have not yet tried the fix but this seems like a huge hassle to maintain a piece of art. Also if the artist is aware of this problem, he should just include the stinking syringe and needle with the art so that people don't have to go through all this mess later down the road. But I can see that it's an opportunity for profit so whatever. I will update once I try to fix this. It was a gift for my mom.
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August 2023 by El
Sand gets stuck after a short time. Disappointing.
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June 2023 by Edna Etzel
This is soooo ridiculous. I have called done the email talked to the guy in charge and I still have an expensive sand art that is worthless. This is so unprofessional. I've tried the water doesn't work. They don't answer the phone or email. I believe I'm going to try the better business bureau. Maybe they will close them down and get their attention.
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May 2023 by Rent Boy
EDIT: From original review. If you remove the pegs and use a syringe to inject either water or air (depending on the problem) in between the glass panes, you should fix your issue if you're finding the sand gets stuck. He said in a video to inject air. I found that mine actually needed water.Don't waste your money. It works for a few weeks, then you're stuck with a big pile of sand in the frame, that won't move, no matter how hard you try and shake it around and upside down, it's just stuck there in place. Not returnable or refundable. These are pretty pricy, so if you're on the fence about it, I wouldn't.
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March 2022 by Michael Uglow
Dreadful customer service. I ordered a sand art and had it shipped overseas but it never arrived (not the sender's fault). I have tracking evidence from the courier that it was returned to the sender but yet despite many emails there has been a point blank refusal to send out another or give a refund. At one point the email said that I should pay them for the cost of shipping as compensation as it cost them so much (which I paid $42 for, more fool me)!!Now, they just ignore the emails so it is time to get the lawyers involved.Avoid buying from them.
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February 2022 by Jama Colegrove
I bought one of these in a gift shop in Stockbridge, MA about four years ago. About two years ago it stopped functioning. I wrote an email; no response. I then called the shop; "I'm sorry, I can't answer the phone right now. The best way to reach me is through email". Mailbox full.Very poor customer service. This was a pretty expensive piece. Bill seems to be less than honest.
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December 2021 by Shawn Slater
Won't answer his business phone, not only that he won't return my emails.
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September 2021 by Dottie M.T. Joyal
EXOTIC SANDS FRAMES:These frames are "Beautiful" mesmerizing and welcomed day after day.After turning your frame over get ready to view a new and different formation each time you activate it by rotating the position of the frame. Watch the next piece of art create various original senic views . These frame pieces created by Exotic Sands, are unique with various tones and a glowing depth of color to every grain of sand. I recommend for its obvious beauty, continuous gentle soothing movement relaxingyour mind, your body and stimulating all senses repeatedly each time you witness an amazing creation come to life right before your eyes. (Rating A+)DottieMTJ West Warwick, RI
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August 2019 by Richard C.
We purchased small frame exotic sands item from this guy this June. We had one previously and it quit operating after seven years or so. Watched the videos, got a syringe, did as instructed no good results, Decided to buy a new one as the first one had lasted so well. Ordered it, received it, lasted about two weeks before it quit operating. E-mailed this guy after some back and forth, he sent us a syringe to repair this brand new item. We were reluctant to do this as we only got negative results with our first one. We finally tried the suggested repair guess what? no improvement. since this happened.we have tried to contact this guy via email and phone both mailboxes are always full. Also there is no place on his site to leave reviews, just testimonials. strongly suggest don't do business with this place. Still not working and still no reply back from him via email or phone calls I have left and land even left my phone number.
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April 2019 by Oliver Bou Eid
I'm in love with these sand frame arts!
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April 2019 by Joe Threet
Beautiful work. We bought 3.
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March 2019 by M B.
I called about some problems I had with a decorative product and had received great customer service + a free kit to help me fix my item! so I don't know what the other reviews are talking about
