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February 2024 by Kt Hdn
Purchased 4 dog chew toys for my 8 month old puppy. All were rated for “super chewers” or “power chewers”. Within three hours my pup had chewed a couple pieces off one of the toys and was on his way to doing that with another. I went back to the store immediately with the receipt and packaging to return the two toys and was told they do not guarantee their products and that my purchase was not eligible for a refund or store credit…that their store doesn’t take returns of used items. The manager told me to call customer service who then put it back on the store manager. I’m super frustrated and will not give Petco my business again. Bad customer service, bad policy and false advertising - especially when the back of the receipt indicates a 100% satisfaction guarantee. Well, I am definitely NOT satisfied!
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February 2024 by W.B Mason
Bought a brush for my Aussie doodle dog, its not broken but completely surprised how it took off the handle right away. Was not expecting it cannot be replaced or refunded since I usually will pull my phone number for the petco acct. The manager said shes like theres no record showing I purchased the item in store but took the pic before and when I got home theres a price sticker from Kuhls and their price was even cheaper than petco price. Devastated!!! Super! Poor customer service.
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January 2024 by Brittany
I recommend this place to anyone who has a kennel shy or uncomfortable somewhat “hard” puppers for a haircut. Amie is absolutely amazing and she is the best groomer I’ve ever met. She handled my kennel shy pup so well and make sure to build a positive bond with him for future appointments. She really cares and she is absolutely amazing at what she does. She did and amazing kissy mustache cut on my mini labradoodle when he needed to be shaved down because everyone else refused him she mad a shave look adorable! Everyone in park city should recognize Amie for her amazing service with our pups!
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December 2023 by Guilherme Horstmann
I got what o needed
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December 2023 by Marla Howard
Found what I needed.
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December 2023 by Catherine Clark
I was absolutely furious with the checkout person on the evening of 10/21/23 at the Park City, Utah location. When I went to pay, he expressed his dislike for the brand of dogfood I was purchasing and said he always tried to push “better” foods. I did not appreciate his downgrading of my personal choice. I politely told him that I didn’t care what he thought and he replied “I know you don’t”. I would hate to have that kind of employee representing my company. Please look further into this employee’s behavior.
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November 2023 by GamingWithPie
Amazing customer service and amazing fish department! Not only were the employees trained on how to properly care for the fish, but they do their best to make sure that the animals are only going to the best homes possible. They had signs up on the nitrogen cycle, and on how large some of the fish that they sell get, which is awesome! I've never seen that at a petco before. The tanks were all super clean and organized according to fish that can live together. The betta cups were marked with what I assume is the day they came in to the store. There were also some surrendered goldfish that they are taking care of while they try to find them a new home, as they sadly outgrew the previous owners tank.If this petco refused to sell you fish, there is probably a good reason why. It doesn't really matter how long you've owned fish in the past or how much money you've spent on a setup, if you don't have the skills needed to take care of these live animals, this amazing team will make sure that you are properly equipped with those skills before you bring home any new family members.
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October 2023 by Camila Villalobos
I went to Petco for the first time and I honestly wasn’t expecting such a great customer service. There were so many options of food and toys and I was already overwhelmed. Will was kind enough to help me find everything I needed for my dog. He was kind and patient, even recommended some tricks I could use to train my new puppy. He was so knowledgeable and explained everything with a smile in his face I can tell he really loves animals and enjoys pointing you in the right direction. Thank you so much Will! Best associate in retail ever!
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October 2023 by Philip Nevenhoven
We were in the area for our vacation and decided to make a dog grooming appointment to get our dog (Maltipoo) washed. They had our dog for 2 1/2 hours and after picking the dog up it appeared they didn't wash the dog. Maybe it's because they knew we were from out of town but I would not waste a penny at this location.
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September 2023 by Mariah Mcclellan
I have been bringing my dogs to this Petco for years, their grooming salon takes great care of my fur babies. The store is easily one of the cleanest looking Petco’s I have been to. The staff is all really nice and wanting to help, and I know it’s hard to find good staff in this town. Petco will continue to get all of my pet needs business! Highly recommend this store!
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September 2023 by noah bobrowsky
Have been shopping at this store since I moved to the area and have had great experiences with all the staff. They keep it well maintained and stocked. They do a very good job of handling the customers that come in needing help. Overall very happy with this store.
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September 2023 by Bryan Steidle
Witches Craft, I’m confused, are you saying your animal is more important than the stores animals?This store has amazing service and exceptional employees! Always caring and always wanting to make the customer happy! Never had a bad experience in this store!!
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September 2023 by The Witches Craft
The manager was HORRIBLE! I have been trying to come in for two weeks food for my Brazilian Jewel Tarantula and was told I can not purchase the crickets they have because “it’s for the store animals”. So my tarantula is not important enough that I can’t even purchase 8 Fing crickets?Bryan: Maybe they need to order for I don’t know.. PAYING CUSTOMERS? I’m not saying my pet is more important but I will say they are never short on DEAD food. So maybe.. just maybe a customer can purchase 8 crickets without killing off the whole store. Huh?
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August 2023 by Kirsten Nilsson
We love Whitnie at Petco in Park City! She does a great job. Be sure to schedule far in advance.
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July 2023 by Lloyd Cox
We needed a harness and leash. Petco had a large selection and gave us options even for our big SHEEPADOODLE . We even found the color I wanted. The large selection of food , toys and everything you could need. We will also consider using the grooming and veterinary services, maybe training too.
