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December 2023 by Dr Miller
I called to ask a simple question about an appointment. It is impossible to speak with a human being at the local shop. This is HORRIBLE customer service.
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October 2023 by Kera Pezzuti
Daniel is seriously the maniel. Every time I go in there, he knocks my customer service expectations out of the park. One time, I showed up on the wrong Tuesday, apologized, and turned to leave. He asked where I was going and told me he'd get it done anyway!
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October 2023 by Christin A.
Local BMW dealership in SLC quoted me $2200 for a new front windshield. I had Safelite recommended to me by a friend. Got an immediate price quote using their app/website and my license plate number (this looked up my make and model and year). Booked the appointment this way too after reviewing their calendar of available appointment windows. Got several reminders of my appointment the days leading up to it. The price charged was the same as I was originally quoted when making the appointment. Appointment ran on time, guys there were super friendly, and work was finished when promised (approximately 90 mins). For people who need to call and speak with someone on the phone, welcome to 2023!!!! This is faster, easier, more efficient ... and more pleasant. Thanks Safelite!
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September 2023 by Park City Med - Dr Stephanie Singer
On time, guys were professional, and fast! Great experience
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July 2023 by J C
I would never go to Safelite just because horrible automated service and you can’t talk to representative. I definitely discouraged anyone from using this place because it is extremely frustrating.
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May 2023 by W.B Mason
I love how they take care of my car, came back clean and happy with my new windshield. Shoutout to Daniel!!!!!! I will def recommend this location and service specifically the technician- Daniel. Very professional, well mannered, friendly and approachable. 5 star for sure!
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May 2023 by Joey M
I recently had a windshield replaced on a Saturday afternoon. The guys texted beforehand to let me know that they had space to fit me in a little earlier if I wanted, so that worked out really well. The windshield looks like new and they were really nice. I’d use them again.
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May 2023 by Alan Nusbaum
Daniel, the manager took care of the chip in my windshield. Excellent job.
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May 2023 by Kim Canetti
(Not) a quality business! Would have given them 0 rating!!! Don't bother going!!! Horrible job on windshield, and unfriendly, to boot!!!
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May 2023 by Larry W.
Had a chip in my windshield. Cameron and Daniel at Park City Safelit did a great job. Can hardly see it. Thanks.
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May 2023 by Sarah Nilsson
Daniel is great! Awesome customer service, friendly and personable as well as great work we had two rock chip repairs and a windshield replacement. Definitely recommend.
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April 2023 by Val Gatehouse
Good place to have windshields worked on or replaced. Fast, friendly service. Reasonable prices.
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March 2023 by Becky G.
Terrible experience here. We had originally gone to Safelite because it was close to work, where upon arriving for our appointment the said it would be 20 minutes, then once inside they said it would take an additional hour because it was snowing and the repair needed to "cure" before it could be taken on the road. They also quoted nearly $100 originally when we made our appointment online, then we rescheduled because we didn't have an hour and a half to wait. We soon got a new estimate for the repair...$192...outrageous! Then we remembered Silver Mountain Glass. Called them in the morning, they had one spot in the afternoon. Upon arriving I was greeted nicely not only by three of the staff, but also a darling Labrador, whom I played with until my car was ready. But playtime was short...it was done in ten minutes! Oh and NO waiting for an hour despite the falling snow. The best part? The bill...$48! Looking over the reviews Silver Mountain Glass has a solid 5 star average, WELL DESERVED! Shame on you, Park City Safelite, for price gouging and taking advantage of my wife. Btw, my daughter had to have her drivers side window replaced and did so at a Safelite in SLC where they charged $440. I since found that it was an overcharge by almost DOUBLE! I now do not trust this franchise and will not give it my business or my referral in the future. One star...WELL DESERVED.
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March 2023 by Dexter V.
ROCK CHIP: Nothing worse (considering) and ALWAYS right in the middle of the windshield where your eyes are focused every time you're drivingIt makes you crazy.Enter SAFELITE ...Didn't know how it worked, made the call. Got the appointment. REALLY good guy got me checked in. I had my hound with me so we hit the trail behind the building and had a great snow hike... Thirty nine minutes later ... got the text, went back and no joke... pretty darn close to perfect (I cannot see it unless I stare at the spot ... I see a tiny tiny mark) Super friendly snd informative guy gave me all the confidence I needed to give the full five starsThank you
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February 2023 by Olaf van Yperen
The worst phone system in the world. Only a computer no matter what you try! Even when you get transferred to the "agent queue" it's still a computer, but this one hangs up on you! Fabulous...
