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January 2024 by Amber E.
I don't usually order online at grocery stores for delivery, but the concierge at our hotel recommended it, so we decided to give it a try. Would not do it again. Website and ordering was ridiculously slow. Some items were indicated as out of stock, so I ordered an alternate item, and they ended up Ordering both, then there were at least a half dozen items we really needed that they didn't indicate we're out of stock, but didn't deliver. Had a much better experience at Fresh Market. Wouldn't do Smith's again,
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September 2023 by Jerry S.
First they screwed up my prescription by not using the generic as instructed resulting in an $1100 bill instead of $15. Then when I tried to talk to someone in the pharmacy I was unable to get thru after waiting forever on hold. Added to that he fact that they are always understaffed, I try to avoid doing business here.
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August 2023 by Darcy M.
Customer service is awful! 20 minutes for customer service help to just return. Amber was completely rude and basically,she said I didn't matter. A couple of weeks ago, theybrefused to help us navigate the digital coupons. Never coming here again!!!!
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June 2023 by Fresh E.
Friendly staff! Went in and found what I needed with a little help. Well stocked! Got a few extra items on sale.
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May 2023 by Tom D.
Great store. Just wish they would repair the EV charging station.
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March 2023 by Miranda B.
Too bad that you can't give stars for different parts of the store! The cheese case features a variety of well-known producers (like Murrays) as well as local UT producers, and is probably a highlight for the store. The salad bar quickly gets depleted, and store personnel don't bother to keep it refreshed, so our selection included wilted spring lettuces, green leaf lettuce that was mostly lettuce ribs, and a lot of empty containers and unrefrgerated creamy dressings. Extremely unappetizing. The rest is a basic Kroger geared towards a transient and well-off clientele there for a week of skiing and indifferent to pricing. If you're on a budget, hit a Walmarts so you can get name brands at bargain prices. Decent selection of various organic granola-type goodies, and the usual assortment of groceries. Staff helpfulness varies... the team making sushi was pleasant and helpful.
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January 2023 by Coley C.
I have had my mobile delivery order cancelled twice with no explanation. I have ordered two days in row electronically and in person. Tried again today and it is delayed too late to make dinner. Plus they say they are in Park City and THEY ARW NOT. They are in Kimball Junction mikes from here.Do not use this service
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December 2022 by Susan R.
I am on vacation in Park City for Christmas. I made a quick stop to buy some items I needed for our stay which included beer. According to my receipt, my cashier's name was Jo. She appeared friendly. She had some small talk with the customer in front of me and rang her up including the alcohol she purchased. I did not hear or see that she asked for ID from the female customer. After she helped the previous customer, she started to ring me up. She asked me for ID. I provided my state issued ID that had expired the prior month because my new one went missing with the rest of my wallet. I have no issue with following the law. I understand that, but her attitude towards me felt like it was more than just abiding by the LAW. It didn't really dawn on me that the female before me was white and I am not. I am not sure that there was anything else that would excuse the worker to bypass the ID law when she was very adamant about it in my case. It felt like it was driven by something other than just following the law. I hope management reads this and has a discussion with her about proper protocols. It's not fair or LEGAL to pick and choose who's IR you wish to check. I don't know that I will be returning to this store during the rest of my stay.
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May 2022 by Janice F.
We bought food to take back to our Hotel and eat. The sandwich we bought was made with crusts. Who does that? If you wouldn't want it like that, then don't make it. The Salad wasn't good at all, very, very, very dry. There may be a quality issue going on in the Deli Portion of this Store.
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June 2021 by John K.
Busy big grocery chain ( kroger) store In park city/ kimball junction . Modern mountain peaked exterior & big parking lot filled on Friday afternoon.Smiths Gas available next to store was gas point reward discounts . Friendly help and cashiers . You can find most of your grocery needs & more at fair prices.