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September 2023 by Matthew Winget
The payson location workers are helpful and attentive.However, never bank with Central Bank. They use a horrible external visa system, their app doesn't work, and they charge insane fees. For the longest time my Central bank app was showing incorrect balances, so as I was making payments to my Credit Card (they use Ezcardinfo) my payments would bounce and I'd get charged $160 fees. This went on for months since I don't actively bank here, and trusted what my app balance were showing online and on the app, and I received no notice of the bounced payments.Today received a call from Trudy saying my payment was 60 days late? I have never made a late payment on any of my credit cards so this was alarming to me. When I'd ask clarifying questions she was very snarky, rude, and not helpful one bit so I went into the branch.The payson branch did all they could to help, but ultimately I had to pay over $1400 in credit card fees because Trudy is the boss at ezcardinfo, and didn't want to take any of the blame. Members of the payson branch don't like working with Trudy either, saying the same thing. If they were willing to admit their faults and even refund me one of the fees I wouldn't be as upset. But this is a scam.NOTE FOR CENTRAL BANK: Fire Trudy!If you like being charged fees for their mistakes, then all means come join Central Bank for all your banking fee needs. You can look forward to:1) Your mobile app showing incorrect balances2) Never receive notices for bounced payments.3) $40 fees every week4) Mobile app and ezcardinfo not showing the same information5) Lastly never getting the same answer from employees at ezcardinfo then being accused of lying.
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November 2021 by Kailey Pullan
I love Central Bank! Service is fantastic and workers are fun and friendly! :)
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May 2020 by Seth Ollerton
The customer service at Central Bank is top notch! I love their online banking products, mobile app, and the team in the Payson Office.
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May 2020 by Dustie Perkinson
I love them!
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September 2019 by Linda McDonald
Whitney was very helpful. We have been at Central Bank for 15 years and have been very pleased with their customer service and all their services
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September 2019 by Shelly Kester
This bank has a family fell, this central bank is awesome , the people that work there take good care of you of all of your needs.
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April 2019 by Brian Crist
Mark is the greatest! Very helpful.
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September 2018 by Cristie Peterson
I love central bank and the people who work there are friendly and always helpful.
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July 2018 by Vicki Giles
I love Central Bank- especially the staff! I am always greeted cheerfully and by name! Everyone there is so kind and happy to help. I have used other local banks in the past and they were beyond a joke to say the least. I have been with Central Bank for several years now and have no intentions of ever going anywhere else! It is so wonderful to have staff members that treat you as a person and not just a number!!!
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July 2018 by V Anaya
I have been a member since 1991 and I used to work with Leo for any issues that arose. He was so kind and very accommodating. Since he left I have been working with Vicki and she has been excellent in her service to me! She always goes above and beyond to help me with my concerns. I love central bank!
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July 2018 by Kadee Ballard
I've never had a bad experience with central bank, and I've had an account since I was super young. They've always been willing to help with any questions or mix ups. I love that they're local to Utah county and that they have plenty of locations.
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July 2018 by Cheri Jacobson
I have always had excellent service whether I am dealing with thethe or our customer service The bank associates are quick to help and always friendly! I have recommended Central Bank to my friends and family when they are looking for a banking establishment. So, thank you for being who you are and for the ethics and standards you embrace
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July 2018 by Margie Ullery
I have had a business account and several personal accounts with Central Bank for over 10 years. They are the best bank in the valley! They bend over backwards to help me with all of my banking needs. They are always very professional and friendly.
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July 2018 by Kennedee Anderson
I work at Central Bank, before I started working here I had an account at a credit union and i would never go to any other bank! Central Bank has such amazing customer service and they do anything to help customers out. The small howl town feel is unlike any other bank !
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July 2018 by Mike Birchett
We have been banking there for over 17 years. Great service home town feel to it. Vicky is awesome
