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January 2021 by Heather Navarro
Recently I had moved forward to purchase a home and we were near our closing date, but because of complications the process did not work out. The Bank of Utah created a lot of complications that could have easily been avoided had we received more information from them in the beginning. Kathy failed to educate in the loan process and for that I don't believe she is a helpful lender. I am disappointed for how apathetic and uninvolved she was. I imagine Bank of Utah can be better to work for others but with my experience, it was very negative. If you are looking for a lender who is easier to work with, I would recommend trying other banks first.
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November 2020 by April Guerrero
I recently refinanced my house and went through Bank of Utah again. They also financed my home when I first purchased it 14 years ago. Kathy Fausett is incredible! Made the process very stress free and quick. In these trying times I was able to get approved with a great interest rate. Would recommend to my family and friends.
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April 2020 by Trent W.
We spent three days preparing for an SBA loan under the new stimulus package. We worked with a banker at Bank of Utah and did everything he asked, submitted every document he wanted. We more than qualified for EVERY criteria. He told us we were the first file he worked today and had everything he needed. He even told my business partner, "we'll call you when your loan docs are ready." The next call my partner received from him was that we were not approved for the loan, because of some qualifications Bank of Utah put into place. We chose them over our current bank, because the person we were working with seemed helpful and was certain we were going to be approved. Now, Bank of Utah has wasted so much time responding to us, that it's too late to go back to our existing bank who may not have decided on their own criteria over the SBA's in order to be approved. We were fully prepared to open close accounts elsewhere and open them here. Not now. Not ever. So, now we will have the pleasure of laying off 15 people who live in Utah next week and we wasted three days of work making sure we were ready.
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September 2018 by nina Davis
I am so grateful to have called Bank of Utah for our first home purchase, I worked with Kathy Fausset and she was amazing! She answered all of my questions, got back to me as soon as she could and helped make things go so much smoother! Also all of the other wonderful ladies there that helped me I appreciate you all!
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September 2018 by Jamie Davis
Bank of Utah took great care of us!
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March 2018 by Daniel Bear
I was super fortunate to have had the opportunity to work with Vickie Mower at Bank of Utah. This was my first home purchase and Vickie made this process go as quickly and smoothly as possible.
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August 2014 by Bruce Cohne
I find the bank's web page very customer unfriendly, overly complicated. The bank has lost interest it would appear in catering to its customers.
