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September 2024 by Gracy Christenson
I’m begging you to save your money and never live anywhere aspen ridge manages. Very rude workers, unhelpful, all they want is your money and they’ll rip you off for your security deposit and cleaning checks. All the one star reviews speak for themselves here
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September 2024 by Cate Sherren
This review is specifically for Debbie over ESA animals. There was a situation that happened when my cat was locked out of the room with her food and water because the carpet cleaners had shut the door. When I brought it to their attention, I was told I had not updated my paperwork well over a year. (I had had the cat for less than a year) on the phone with Debbie, I read her the paperwork I had and nothing said that I need to keep my cat in my room while I am not home. She emailed me more paperwork and I simply asked why I was having to sign more paperwork because I was told many times that I only had to update paperwork 1 time a year. She never responded to the email. A few weeks later, she threatened to have my cat removed because “i was refusing to sign the paperwork and that she was going to hire a lawyer”. No, you had not responded to my email. Also, the new paperwork had that my cat had to stay in my room while I was not home, but the old paperwork did not say that. It was frustrating to me because they definitely could’ve just said our bad we need to have updated paperwork because we add more guidelines, but she wanted to make me look stupid and belittle me. I have never experienced someone so rude and condescending sounds like she has a below average IQ (see the review below)If you want every interaction to be hostile, sign with aspen ridge.
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September 2024 by Elisabeth Scoffield
Update: not only were there so many fees, but Management lacks professionalism. Debbie was incredibly rude and made it seem like she doesn’t care about her clients. Made my experience very unforgettable and enjoyable. Won’t recommend and won’t be back. Attached is from an email that Debbie sent to me after I was asking a simple question to help clarify where all the costs were coming from. This place sucks and will never recommend or ever live here again.
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September 2024 by Emily
My son has lived in BYU approved housing managed by Aspen Ridge for just over 3 months- and- somehow, they’ve managed to screw up his rent 2 times. We come in every month to pay the rent, and every month they cannot give us an exact amount for how much rent is plus utilities. Last month, I went in nice and early mid month to pay the next months rent. The lady at the front desk told me to pay an amount and specifically said that if the actual amount was higher than the amount she quoted- I could pay the rest next month, no problem. We’ll, yesterday we received an email stating that my son was delinquent in paying his rent and that a late fee was applied to his account plus it needed to be remedied ASAP so that he could avoid eviction. Quite a shock to receive this email, I must say. I quickly called the company to figure out what was going on, only to be told I would have to leave a message with the rent department. I left a message, and waited- and waited- and waited. Eventually, I drove the 40 minutes into Provo and visited the management company in person. The lady at the front desk told me she couldn’t do anything and asked if I’d called. When I told her I had, she told me to “write an email because it was faster.” And offered no information, no help- just handed me a piece of paper with the email address written on it. I retreated to my car in the parking lot and wrote an email, and then called a second time to voice my upset on this whole situation. About 30 seconds later- the rent person finally called me back and was able to fix everything, stating we had received the eviction warning email because we hadn’t paid the full rent amount, told me to pay an additional $100, and said that he would waive the late fee. So, I filled out a check and walked it inside. ALL OF THIS COULD HAVE BEEN AVOIDED IF I HAD JUST BEEN GIVEN THE PROPER AMOUNT TO PAY IN THE FIRST PLACE. (Both times!) There has GOT to be an easier way. Why is this so difficult??? I’m not impressed and I hope that changes can be made to help facilitate proper rent payments in the future.
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September 2024 by Jack Thomas
The worst property management company of all time, they are just trying to scam students and steal their money. They failed our cleaning check and we each had to pay for a guy to simply wipe the dust off of the baseboards. I was charged $500 when I moved out for a broken window that was broken and reported when I moved in a year earlier. They just want your money and will do anything to get it.
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September 2024 by Russell Vaclaw
Where to begin? Look at these reviews and then ask, who is hiring the management company. Whoever the woman is that is in charge is HORRIBLE!!!! Doesn't it say something that at this time almost 800 reviews and they have 2/5 stars. How you treat people matters. Kindness matters. No one who acts like that should still be employed.
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September 2024 by Austin Rejcek
I chose to move into an apartment with black mold, asbestos, and lead paint in order to avoid living in another one of their properties.
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September 2024 by Gerard Cruz
Dishonest and unethical. When I received my security deposit, they deducted money from me and my roommates for a microwave handle repair they claimed we broke, despite us providing a letter with a picture and timestamp proving the damage existed before we moved in. The cost of the so-called “repair” was almost the same as buying a new microwave.
They also failed us on the cleaning inspection, despite us leaving the apartment cleaner than we found it. Months later, we knocked on the door of the new tenants to see if they had fixed what they claimed to have repaired, and lo and behold, the damage was still there. I suspect they’re passing on damage to unsuspecting tenants.
We even spoke to upper management, but they wouldn’t budge. I’ve had opportunities to rent from them again, but due to this experience, I decided to look elsewhere. I will never give this place a dime again.
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September 2024 by Angela Decembre
Aspen Ridge is an absolute joke. They are inconsistent with communication amongst themselves and to their tenants. They never clean even though they charge cleaning fees. They try to pass off their dirty apartments to new residents as apartments that have been cleaned from top to bottom as well. Management is rude and putting in a maintenance request is like trying to pull money out of thin air. Be careful with these people since they will literally make up things just to try and charge you even more on top of their ridiculous rent. For example “resident benefit package”, when the complex comes with no amenities.
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August 2024 by Awkward Overlord
DO NOT RENT FROM THESE GUYS!!! Something you should know, Utah has almost no laws protecting the renter. Aspen ridge takes full advantage of this fact. Here are some of the things in the contract?
Q:
Why lack of reviews on any of their properties?
A:
You will sign away the right to make them look bad online. (Aka cant give negative reviews) glad I never signed a contract.
They also have the right to send in anyone at any time without notice.
You will be fined for absolutely anything they can charge you for, so don't touch anything while you are there.
Unfortunately, Aspen ridge management company almost has a monopoly on student housing in the provo orem area. So good luck.
I'll update this review as more info comes, but seriously, DO NOT RENT FROM THEM!!!
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August 2024 by Dingo dogg Hoggg
Fix the building fire alarm at university avenue, it's going off for no reason at 3 in the morning. I hate this company. Hate it. I hope they get sued for their criminal negligence. I'm withholding rent till this is fixed. Hate this company. Avoid it. Withhold your rent from them. They love $$$ and legitimately laugh at students suffering.
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August 2024 by miguel mostacero
People in the office is really rude and unhelpful
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August 2024 by Mailee Goddard
I think that all the Google reviews speak for themselves. Aspen Ridge Managements goal is to taken advantage of broke college students in every way possible. On top of that their customer service is HORRIBLE.
When I moved into my apartment is was so dirty; the refrigerator was full (with alcohol), as well as the freezer. My bed was broken and when I requested a new one, they made me pay. They replaced the bed when I was gone and I came back to my furniture all over my bedroom (blocking the literal bathroom door).
When their painters came to paint our bedrooms they broke my dresser (one that I had bought myself) and they also broke my desk. They don’t care about your personal belongings and aren’t afraid to be rough with them. I didn’t even bother reaching out to Aspen Ridge because I know they wouldn’t have resolved the situation in a fair manner.
Their cleaning checks are a joke. My roommate’s and I spent the weekend deep cleaning the apartment for the cleaning check and we still failed. FOR A LITTLE DUST ON THE WINDOW SILL. I talked with a lot of my neighbors after their cleaning checks as well and they had all said that they failed as well. This is just ANOTHER way Aspen Ridge takes more money from you.
I would not recommend living anywhere that Aspen Ridge manages. You will regret it. They don’t care about their tenants, they’re disrespectful, dishonest and unprofessional.
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August 2024 by Weston Grossnickle
My sister goes to byu and stayed here and was always so stressed about the people that ran the place. They wouldn’t fix her air conditioning for over a month after she asked several times and then they charged her the whole bill for the repair. I HOPE NO ONE HAS TO GO THREW RHIS WHILE IN COLLEGE RIDICOULS! Screw you HILLARY
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August 2024 by Melike
I wish they put as much effort into replying to reviews as they do in taking care of their tenants.
Responding to people's reviews by looking up their name in the system and saying all their information and experiences is so messed up and disgusting.
Learn to be professional, accept criticism, respond with a smile, and say, "We're sorry for your experience." The manager must be the owner's wife or something, because this is just so disgusting and unnaceptable. How are you not embarrassed, Aspen Ridge team? If you have 700 bad reviews, obviously they are the problem, right?
One day we will all no longer be on earth and so many people will have experienced your terrible service and privacy invasion, why not make people remember you fondly instead of terribly? You seem to forget your service is not only a service. It is peoples HOMES, peoples FAMILY live here, peoples MEMORIES live here.
Why Aspen?
