BYU Outdoors Unlimited is a popular rental shop offering a wide range of outdoor gear and equipment, including skis, bicycles, paddleboards, tents, and more. Many customers appreciate the affordability of their prices, which make outdoor activities accessible to a broader audience. The shop is known for maintaining the equipment well, testing everything before it leaves the store, and ensuring customers receive gear in good condition. Staff members are generally friendly, approachable, and helpful, even during busy times, with many reviews praising the professionalism and kindness of the employees. Customers often mention the shop's excellent service, especially highlighting staff members who go above and beyond, such as quick bike tune-ups and fast turnaround times on repairs. However, some reviews note issues with the rental process, particularly with the adjustment of ski bindings, which can lead to problems at the ski resort. The management responded to concerns with refunds and discussions about staff training to prevent future issues. Return policies are considered fair by most, with clear guidelines about late returns and the importance of giving adequate time for equipment turnaround. Customers also appreciate the shop's hours and the variety of activities they can rent for different outdoor adventures. Despite a few negative experiences, especially regarding staff behavior or delays, the overall sentiment reflects satisfaction with the shop’s service, affordability, and equipment quality. Many customers have been loyal for years, trusting the shop for their outdoor gear needs and recommending it for its good prices, extensive inventory, and friendly staff.
I came here to pick up some stuff I reserved. Luke was working and he attended to my needs so well! A+ customer service.
November 2023
Excellent shop and service! You can't beat the pricing. Friendly staff as well. The student employees are great and the shop manager is one of best in the business. Can't go wrong visiting for your rental needs
August 2023
I’d give 6 stars if I could. Luke and Drew were both studs today. Super grateful for how Drew got my bike done so fast so that I could have it in time for a race and for how well he cleaned it. Stellar job!
