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November 2023 by Tanner Woodson
Cougar auto has their pros and cons but I have been very happy with the outcome of the work they have done. They are a little pricier and some things have had to go back to fix, but they are insanely quick and their customer service is by far the best I’ve dealt with. Worth it just for that!I also recently sold my car they worked on and their warranty transferred to the next owner, made the sale even easier!
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November 2023 by Eliza Frasier
Great quick service and such a reasonable price for the work they did on my brakes! They really seemed to care about helping me get the best price for the work I needed while being quick about getting it done. Would recommend to a friend in a heart beat!Service: Brakes
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October 2023 by Anne-Greyson Long
Having a car break down is incredibly stressful. When my car broke down, Cougar Tire & Auto had it fixed within 24 hours-which saved me hundreds in Uber and rental car costs. I was able to have my car towed there in the middle of the night and by morning my car was being worked on. They were thorough and so easy to work with. I would recommend them to everyone.
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October 2023 by Jed Roundy
Brakes started making a squealing and grinding noise. Looked online and called around, and Cougar Tire quoted me 200-300 below somewhere like Jiffy Lube. I showed up around 3:40, and they had it done for me in under two hours. Also very nice and willing to give you a ride somewhere if you need it!Will be back!
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October 2023 by Jacob Schlegel
Highly recommend! Employees are extremely helpful, able to quickly diagnose and fix the problem then and there. Appreciate their honesty, quality of the repairs, and they stand by their work. Will return!Services: Electrical repair
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October 2023 by sydney greenwade
Rod with Cougar tire and auto is easily the most honest, and quality mechanic I’ve had the pleasure of working with. I cannot recommend using this shop more! I will be coming back for anything I need. Rod is saving lives out here
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September 2023 by Joaquin Soto
Rod and the rest of the staff took extremely good care of me, I had a flat that unfortunately couldn't be patched. They tried absolutely everything going above and beyond. And after the patch still didn't take because the hole was too big they put my spare on for me free of charge. Their prices were very reasonable and I could tell they were focused on customer experience. Don't take your car anywhere else!
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September 2023 by lucas collier
I've been going to Cougar tire for about three years now. The folks here have always been courteous and friendly, and quick with getting work done. They are not into pushing all sorts of stuff you don't need like the Jiffy Lube, which I appreciate. If you're wanting work done on your car this is the place to go in Provo.
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July 2023 by Tyler G.
I scheduled a brake job online for 3pm. When I walked in, the guy at the front told me they didn't have the parts to do the brake job. He treated me as though I was a walk-in expecting a job to be done within the hour. He made me feel really stupid for even showing up to the appointment because he "didn't have the parts, plus he had 3 more brake jobs to do."
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June 2023 by Joshua Andreason
I’ve rated them 5 stars on other accounts for previous experiences, but this time around they really fumbled the bag.I asked them to check my brakes but they only checked the outer pads and didn’t take off the wheels to check the inner ones. Other places check both for free.I had them replace my rear pads and rotors. They didn’t check their work, and the e brake started catching on the new rotor.Not my fav.
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June 2023 by Kent Ockey
I have been going to Cougar Tire and Auto for a few years now. The owner is consistently friendly, professional and most of all honest. They truly care about their customers and doing a great job. They have stood behind every one of their repairs for me.It's great to have a partnership with businesses like this that I can trust. The pricing has been fair and they are always up front about the work and the cost and the options giving you full control over the work.Highly recommend!Service: Auto engine diagnostic
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June 2023 by Spencer Harding
I won't go to anywhere else around for my car's needs. Every time I've come to Cougar Tire the staff has been very friendly and very helpful. I'm not very knowledgeable about cars, but they explain everything so that even children could understand. They've done great jobs taking care of my various issues, and are very reasonably priced.
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June 2023 by Braden S.
I had scheduled a 4:00 pm appointment on their website for an emissions test. When I arrived for my appointment, they said, "We can't do an emissions test for you. The tech left this afternoon." Failing to show up for an appointment is unprofessional, and their unprofessional behavior wasted my time.
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May 2023 by Shmaro-caro
My experience with this business was fantastic! Staff is honest, upfront, and extremely kind. My car had an ongoing issue that was difficult to diagnose, and while it took a few tries to get to the root of the problem and repair it, we eventually got there and everything is back to normal. Their pricing is fair for the work they do and their turnaround time is discussed before and and super fast. I was listened to and taken care of. The owners put people first and focus on great service... I highly recommend!Service: General repairs & maintenance
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May 2023 by Matthew Gessel
Update: Major kudos to Rod and his team at Cougar Tire for reaching out to me and wanting to ensure my satisfaction. After going back to receive inspection services (free of charge), I can say that I’ve never had a business work harder to elevate my customer experience. It sounds cliche, but Cougar Tire truly went above and beyond. I look forward to returning for future business and plan on recommending this shop to my friends and family in Utah County!Original Review: I had a great experience here previously—a tire alignment service, which they happily price-matched. I later returned for an oil change service, which their website says (on at least three separate webpages) comes with a complementary 21-point vehicle inspection. I called beforehand and made an appointment, confirming with the employee on the phone that a vehicle inspection would come with the oil change service. However, upon the completion of the oil change, I was informed that the well-advertised inspection no longer comes with the oil change service. Sensing my dissatisfaction, they were kind enough to check the tires and brakes but it was still disappointing since that was the reason I went there and not somewhere cheaper.
