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January 2025 by Jesse Slater
They hired a new woman to run the front desk and she’s great
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January 2025 by Destiny Pedro-Smith
Jill was incredibly friendly and answered all of my questions!
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December 2024 by Abbie Collinwood
I have only been helped by lovely and patient people thus far. They even helped me cash my tips in, and that was quite a process.
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June 2024 by Kaylee Oyler
I came through the drive through and did a bigger transaction. It was my first time here and Jill helped me. She was so patient with me and very kind. I was impressed by her customer service and how simply she explained everything. Banking with Chase is great and people like Jill make it even better.
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June 2024 by Alexa Chiles
terrible customer service. i’ve been calling for the past two hours and can’t get ahold of one single person
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May 2024 by Amy Hatch
Extremely helpful, kind, helpful staff. They went above and beyond t help me and were very professional and courteous the entire time. Highly recommend this location.
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April 2024 by Luis Arellano
they dont close till 5pm on a monday (no it wasn't a holiday) and i showed up at 4:20pm, nobody was there
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April 2024 by Phil Stewart
Went in to deposit a check into my account. Asked to use the mens room and they asked me for my account information to use the restroom.
I said to them it was wrong to not let someone use the restroom without an account and they kicked me out of the store.
Next He Threatened to call police, and told me to go somewhere else to do business from now on.
Terrible service and terrible attitudes from the young man in the corner.
I have had to deal with this man a few times and he always makes me feel as if I am the burden.
0 stars today for this.
I see with a low rating I am not the only one they abuse.
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March 2024 by Jeff Silk
Nobody answers the phone when I call the branch, you can't find an account representatives at any Provo branch, they rarely ever return calls or emails. Terrible customer service.
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January 2024 by Kendall Flake
An ATM has one job: give me money from my account. This one has a nebulous withdrawal limit that you have to guess because they don’t tell you anywhere, and if you guess wrong too many times, it locks you out for exceeding your daily transaction total. Very frustrating. Just give me my money
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November 2023 by Jesse S.
"I don't know who told your wife that" and when I said it was someone here at Chase he said, "it must have been someone at corporate"... gee thanks! No accountability whatsoever.
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September 2023 by Andrew Whittaker
Got a new card from Chase bank from donating plasma. I went to one of the "free" ATMs to withdraw my money and ended up being charged for it. This is a bank of liars and thieves.
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September 2023 by Noah Bishop
Chase as a corporation is definitely my favorite bank, and the staff at this location are very friendly. The reason I'm giving four instead of five stars is because I went to the bank with a question about the fee to make a wire transfer; the employee kept using phrases like "I think this is what you should get charged" or "I believe this will be the fee". If I'm about to drop some cash I want to know exactly how much the fee will be, no wishy-washy stuff
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September 2023 by Devon Dillenburg
Recently had a very negative experience with this branch. I work with a company that does millions of dollars of business with Chase. This branch made an error in the payoff of a vehicle and sent the title to the person we purchased the vehicle from. While calling to try and get action steps from them, "Dave" was unprofessional and hung up on one of our employees. After he disconnected from the call we attempted to call the branch several times and repeatedly did not get through. Only when calling from a different number did he answer the phone again. He insisted we had to come into the branch to resolve the issue on the first call, on the second call he says we need to contact Chase Auto Finance. The misinformation and unprofessionalism is very disappointing.
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July 2023 by Candice Meyer
NO ATM!! Come on!
