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November 2023 by Trent
Up front w/all that was found wrong w/our son's Jeep, in that w/it's age & mileage... we probably shouldn't do certain repairs. Got a battery replacement... and good to go. Good diagnostics w/other things, to warn us that might break or wear in the near future. Got a good heads-up. Thanks guys!!
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November 2023 by jason tjapkes
This is the second auto place we've went to since living in the area. I am very pleased with there services. They took the time to tell us everything our van needed, for free and in order of what needs fixed most. And that's a lot of work because our Van has everything wrong with it. I won't name the place but we had a auto repair shop before moving to this one, and they started out doing a great job for really cheap. Then one day my wife took the van in for a turn up, and they changed 1 spark plug, the wires and charged us $800. So this is our new place and as long as they never try to rip us off, will will stay with them.
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November 2023 by Shawn Smith
Major surgery in our van. They were fair, friendly, and offered a loaner. Shuttle service was great. Nothing bad to say about these guys! Thank you for your professionalism!!Services: Steering & suspension repair
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October 2023 by Tyler Hafley
My interaction with H1 started over the phone. Bob, the gentleman who answered my call was able to give me a rough quote for a 120,000 mile inspection and service. He was very knowledgeable in the service processes and costs. During my inspections and repairs they kept me in the loop as things developed. They also worked some things that I had known issues on my 4Runner. One of which was a collision sensor that had been giving me some issues. They quoted me ~200$ for parts and labor, with my approval, they started in on it. After diving into it further it was later identified that the wiring harness was faulty and that it was an easy fix. Even though they had the parts and my expectation to change the part they didn't, instead they fixed the wiring and knocked the cost of the repair off my total bill. Because of their honesty on the condition of my parts even though it would mean losing a few hundred on my bill, they chose my best interests. Because of this and the quality of service for all my future minor/major repairs and services I'll be coming back to Honest 1.
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October 2023 by Cami Barron
I’ll write two pros and two cons:Pros: 1. they gave me a free shuttle ride after dropping off my car! It was nice because my husband was busy in school to take me.2. When I asked more in depth about my car’s problems and the tests they did, they explained to me clearly what was happening and made me understand the problem better.Cons:When I called for a quote, they told me it was $119 plus tax, so I figured it would be close to $130 for service. When I got the bill, they had added another extra $10 bill for “tools used during service that are too small to be individually itemized”. It felt dishonest to me to give me a quote I “thought” was cheaper than other shops but turned out to be the same as most car places. Doesn’t live up to it’s “honest” name on the shop.2. They wanted to replace a simple radiator cap and do more testing, and they told me it was $40 for replacing such a tiny part! When I questioned why it was expensive, they told me that I could maybe find some for $30 but they are expensive. Since I wanted them to do more testing after replacing the cap, I let them do it. I looked online and they were probably $10-15 dollars. Definitely got ripped off for that tiny part.Overall, they didn’t necessarily “fix” my car’s problem since it didn’t happen to occur while there and all their tests were fine. I was frustrated to pay about $40 extra between tiny little things, but honestly I don’t know how much better other car shops are either. Not very impressed with their whole “honest” name though.
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October 2023 by Bryant Jasper
They made me very uncomfortable when I came in for a emissions test, then tried to charge me much more than the phone quote I received. After haggling them down to the original quote price, my emissions test took over 45 minutes, and they lifted my car for an "inspection". Have you ever had someone lift your car for an emissions test? Cuz I sure haven't. It just made me very uncomfortable, and as their name is honest 1, I was expecting better.
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September 2023 by Kyler Curtis
Their service was incredible. They fixed everything, worked hard to fit me in in an emergency, and they communicated really well and were super kind. All around great experienceServices: Tires
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September 2023 by Michael Bean
Great communication. They were thorough. Reasonable prices. Accurate estimates. They made appropriate recommendations without using fear tactics or pressure, and they got the work done the same day.
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September 2023 by JI KIM
Needed to repair EVAP system urgently for inspections, and this family owned business took care of my issue on the same day. They had the parts in stock and went above and beyond to accommodate me. Very pleased with their work and honesty. I will trust them with all of my vehicles from now on!Service: General repairs & maintenance
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August 2023 by Alicia Hawks
We have found our mechanic! I broke down and had my car towed to Honest-1. I was expecting over a week’s worth of work, but they found a simple problem, fixed it, and sent me on my way the next day. The honesty and efficiency were so impressive to me. We will recommend them and use them all the time.Service: Electrical repair
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August 2023 by Kylen Jones
Honest 1 was super helpful! I had an engine light come on and had had a lot of trouble taking it to other places. Honest 1 was very helpful throughout the whole process and helped me figure out what was going on. I would definitely recommend their service
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August 2023 by Raquel Yensen
The technician and staff gave great customer service. I appreciate there hardwork on my van. I got my smog emissions and vehicle registration very quickly. I highly recommend Honest 1 autocare for all your automotive services.
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July 2023 by Brandon B.
I would highly recommend this shop. They may not be the cheapest shop but they are the best shop. We made the mistake of going to a different shop about a year ago for an AC problem. The other shop "fixed" the problem and within 9 months we had no AC again. So the second time we went back to honest-1 auto. It cost a little more but that was 3 years ago and it's still working perfectly. We recently had a transmission replaced on our truck and drove the 45 miles to get it done at Honest-1 Auto. After the repair was done an unexpected problem happened on the way home. I gave them a call and they immediately jumped into action. They helped get the car towed back to the shop and gave us a loaner vehicle for the night. By midday the next day the problem was solved and everything is working great. They have THE BEST customer service I have seen from any shop and they provide high quality work. If you live anywhere near them it's worth the drive, don't settle for a shop that's going to get your business for low ball prices, go to a shop that is going to fix the problems.
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July 2023 by Jacob Ferguson
The brakes were fine and they told me that when I thought they were not from another inspection so they must know better than other places sometimesService: Vehicle Inspection
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July 2023 by Robert Rex
Great people with great service. I can trust Honest 1 Auto Care to resolve my car issues with integrity.
