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June 2025 by Jocelyn X Huish
Love the sales. Went for memorial Day sale and got great deals on shoes, capris, and blouses for work.
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April 2025 by Jessie
01/11/25 Update:
I called the number provided below that was given in response to the review ai posted before , well, that number is just for online orders and not a direct number to talk to owner to discuss the outcome of my terrible experience at the salon. Again, at this place they don’t take responsibility for their mistakes.
No one star!. DO NOT trust your hair at this salon , the girls ARE NOT PROFESSIONAL!
Last month November 2024, was my first time coming to this salon, the girl that color my hair left a lot of product at the bottom of my scalp , it was so sticky that I had to come back from the parking lot and request that she washes my hair again. Unfortunately, I returned a second time at the beginning of this month December thinking that what happened was a one time mistake BUT, the same girl spread the hair product below the hair line on my forehead and the sides this time. All she said after I asked her to clean it was that I should have apply something myself there before coming to the salon. She also added that she didn’t have any cream or lotion to remove the product, so whatever she used to clean with the tip of a towel irritated my skin very badly that when I got home I took pictures to show the manager. That was not all, Naomi never took responsibility for what she did and her co worker Brittney with a bossy attitude told me that day that she would have done EXACTLY the same as Naomi did, those were her words.
I called JCPenney today to talk to the manager about my terrible experience at this place , after talking for a few minutes with one of the girls from the salon, she put me on the phone with Brittney who again used a rude tune with me to let me know that she remembered me and that she knew who did my hair and that manager was not there and that she didn’t know when he will be in. It’s clear that these unprofessional women should be working somewhere else, they gossip while you are waiting and raise their voices like street vendors sharing with each other what is going on in their lives. I will make sure that my complaint will not go unattended.
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April 2025 by Cindy Gabbitas
Quality items for a great price. Excellent customer service. Thanks so much.
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March 2025 by Rebecca Cullen
I really love the selection and sizes you have to offer in your spring dress selection. I am extremely disappointed in your app. I went to upload receipts from last month and got the pop-up that I can't add receipts older than q4 days. Well, I tried several times after my purchases, and it wouldn't let me. None of your salespeople told me that I had 15 days to do it. I have spent over $500 in the last month and a half there. As a repeat customer, who is a patron of your store, I would think you would want to keep your customer happy.
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June 2024 by Brad Smith
Very comfortable inside and employees were very nice and helpful. Many clothes on sale. Found a couple of excellent sale items. ??
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June 2024 by Ron Douglas
Skeleton crew. Several unmanned registers. Several changing rooms closed.
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June 2024 by Mary Lenzmeier
Fitting rooms are terrible
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June 2024 by chavo Marquez
The place where I find clothes that fit me big sizes
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June 2024 by Sarla Tancheff
It was customer friendly n food value
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June 2024 by Mac
I was at JC penny at the Provo Mall the other day. As I was looking for a dress for my daughter I noticed a man with brown skin, medium build, probably 6ft, and a beard following me around. I thought I was just being paranoid and tried to ignore the weird feeling I got. I went into the dressing room with my daughter to have her try on the dress and as I was closing the dressing room door I saw the man come into the LITTLE GIRLS dressing room. At this point I began to panic, we were the only ones in there. I sat there trying to figure out what to do. I decided to just leave everything I picked out and leave the store. So I left the dressing room and saw him standing there in the dressing room. I left quickly and as I was exiting the store the man stopped me and told me he was with Loss Prevention and told me to give him my purse. I told him no (my ID is in there and I did NOT want this man to know my name or address.) I got the worst sick feeling from him. I opened my bag and let him see in, that there was nothing but he insisted on looking himself. I refused and he said he would be contacting the police. Literally go ahead I did not do anything wrong. He followed me to my car and took a photo of my license plate. I was SO terrified the whole time. Wanted to let everyone know about this creepy man. Be safe. And JC Penny, maybe don’t have your grown men employees lurking around the little girls dressing room it’s creepy. I will not be back and will tell everyone I know.
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June 2024 by tina henson
Love all the sales. Toddler boys clothes are cute.
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May 2024 by Maegen Allen
Just went to the provo store with my 2 girls. While there I noticed a lady walking around staring at me acting suspicious. I then started to watch her. She kept hiding behind pillars texting and talking on her phone then peeking around the corner at us. Multiple times she would walk along the isles and follow us. I then hurried with my items and went to the register. While there she went and hid behold another pillar close to the checkout counter. I mentioned I was being followed and someone was making me feel very uncomfortable and staring me down and following me. The cashier said " oh yeah its a security lady. She scares alot of people." In my opinion if that's how uncomfortable and their security guards make customers feel. I want no part of going there again. I dont feel like they are doing their job if they are making customers feel unsafe. I wanted to leave so fast. Me and my girls were all scared of how she was acting.
Will probably not be going back in the store. Very disappointing. She also walked to the doors as I was walking out. We definitely wanted to get out of there. Just beware. Their so called security guards make you feel like your being followed and watched, and make you feel so unsafe.
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April 2024 by Patricia Alcantara
I always find what I'm looking for and at a good price
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March 2024 by Lillian Jensen
I love JCPenney and their selection, but the employees at this location have not been the nicest. I always try to be friendly and the employees barely make eye contact and don't seem to want me there. Otherwise, the store is relatively well organized, and there's a lot of variety in clothing styles and sizes.
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February 2024 by Breyanna LeMay
Really disappointed that I spent my gas driving here to only find out that maternity clothes are only online. I prefer to try them on so target was the one who got my money.
