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October 2023 by Mike Walker
For some reason today this was a not-so-Jiffy Lube. It took well over an hour to get a simple oil change. And then my glovebox was ajar when I got back in and someone had not taken the time to put back on the cover of my cabin air filter. I will be going to the Cougar Boulevard location next time to give it a try; it has been quicker in the past.
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September 2023 by Christian Garrett
The guy who checked me out told me that I failed my emissions test and that I wouldn't be able to renew my registration. He started going into several different costly reasons as to why my vehicle failed. He paused for a minute and then told me that he was joking. I really didn't appreciate that kind of unprofessional joking around. It was distressful and unnecessary. They got the job done just fine, I guess, but I really didn't appreciate that.Service: Exhaust
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September 2023 by James Tamez
Had a oil change done… I wanted nothing else done, they ended up going through air filter and other things as they do trying to upsell things, I said, no thanks since it was a newer truck and right when I left parking lot my Emissions and engine light was on for a dirty air filter sensor, I took it back to get the air filter changed since I assumed they did something incorrectly … that did not work so They said they did not know what to do, and for me to take it to a dealership, I took it to a dealership, and they said the air filter sensor had bugs inside it and that the air filter box was extremely filthy to the point that it began limiting my airflow and caused the vehicle to max out speed at 55 mph… the dealership suggested I never take it to the Jiffy Lube again
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September 2023 by Richard Mahaffey
The team was efficient. They checked my car status. Let me know I wasn't ready for oil change. They set my tire pressure and gave me advice. NO CHARGE!! I was very impressed. Team professional service has made me a repeat customer when I am in Provo. Outstanding!Services: Tires
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September 2023 by Jenn Prax
I live in a smaller town about 45 mins away, don’t have an auto shop near me. I assumed they would be able to service an oil change for my 2022 VW Tiguan, pretty common vehicle. I arrived at around 10am on a Wednesday, it was busy but the service tech was super friendly however let me know that he wasn’t sure if they had the oil or oil filter for my car but to leave my keys and go wait in the lobby. He showed me to the lobby where I sat for 1 HOUR and 15 minutes before the tech came in and told me they don’t have the oil for my car and couldn’t service it. I was upset and voiced it, he explained they can’t check the oil requirements until they scan the car in..even though he had already stated in the beginning he didn’t know if they had it. I’m not knocking the employees, they were super friendly however I am knocking the process. There has to be a way to check a vehicle prior to pulling it into the bay. Super annoyed and frustrated.
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September 2023 by Kelsey Nuila
I’ve had great experiences the past two times I’ve used this location. The employees are courteous and everything is run efficiently. I usually go early on the weekend when it just opens and I’m in and out.
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August 2023 by Shanna Bikman
We love going to this location. The employees are always so kind quick and efficient. They explain the services well and are confident in recommending or waiting til next services, no pressure to purchase but always pressure in the tires. Haha Totally trust them.Services: Air & cabin filter replacement
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August 2023 by Isaac Galland
Had a really good experience at this location, especially with Daniel. They’re honest mechanics and they treat you well. I’ve been coming here for years and I’ll be coming back for years to come.Services: Exhaust
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July 2023 by Thomas W.
Literally got my car wrong and did the wrong work on the wrong car. Tried to get an oil change and filters replaced. Told me I was all set and I drove away. got a phone call some minutes later saying they didn't do my car yet. So I came back and had to wait through it all again. I get mistakes happen, but you gotta make it right with a mistake like that. At least they told me, I would have believed them. Make sure to check the work they do! Won't be back again.
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July 2023 by Sam H.
Excellent service. All other surrounding jiffy lubes were very busy and understaffed, but here had plenty of people working and we were helped right away. Did our complimentary top off before a road trip and we didn't even need to leave the vehicle. Very happy.
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July 2023 by Wallace Fam
Bad experiences every time. Made mistakes on repairs (which I didn’t even ask for), and they didn’t even keep any records of the work they did on my cars- they didn’t want to be accountable (and yes, I was certainly here).Had to go other places after to have them fix what was done wrong. Spent way too much money.
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June 2023 by Lori Long
The staff went the extra mile addressing my concerns. They were very professional, quick and thorough. I know they will always do a great job.Services: Tires
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June 2023 by Morgan Hansen
Awesome people. Robert was so nice and helpful. Even made some funny jokes. This place was great to go get my emissions done.
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May 2023 by Betheny Tomseth
Very pleasant employees. Gote in right away and my service was done in no time. Very satisfied with this location.Service: Auto engine diagnostic
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May 2023 by Taylor S
Extremely sketchy people! Kept pushing different services on me and acting like it was the end of the world if I didn’t go with that service way too pushy. Don’t know if I can trust them.! And the emissions her way over pricedServices: Air & cabin filter replacement