-
September 2023 by David O'Neal
Not too happy with the bank right at this time that suspended my Mastercard again for possible fraud I'm going to so damn sick of not being able to make any purchases without these idiots trying to monitor everything I buy damn it leave me the hell alone
-
February 2023 by Jorge Lucas Quaresma Veloso
I never thought I’d say this about a brick and mortar bank, but I LOVE Key Bank, and this branch is a huge reason for this. They are friendly, kind, and always effective and helpful. They call me by name and they know my goals. Special shout out to the amazing staff- Leslie, Bianca, and Claire!!
-
September 2022 by Brian Wootton
I'm not calling out any preticliculer Branch but Key Bank in general do not use them they are a rip off trust me they will steal your money with no explanation
-
May 2022 by Cassandra Clift
Been having a really hard time working out an issue with keybank. Tried to clarify the information that Charity (manager of this place) knew since it was different than what online customer service representatives would say they could access/see/know. In trying to clarify, she often didn't let me speak or ask questions without interrupting saying that online people had already given me my answer (they hadn't). Instead of listening and answering my questions about the info that she knew that was different than what online people had told me, she got frustrated and hung up on me (call didn't cut out, she very clearly said 'have a good day' *click*). I called back to finish the conversation. It was an issue I didn't necessarily expect them to solve but I did expect to be treated kindly.
-
October 2021 by Melissa Patten
This is literally the worst bank I’ve ever used in my life! To start off I called the customer service line and I was trying to get help and the lady hung up on me, I called back cause I was looking to try and figure out if they would just decline purchases if there wasn’t funds (I had a 2.99 charge from Apple come out and got charged 38.50 in an overdraft fee from a 2.99 charge) the girl I talked to said that a hassle free account wouldn’t charge overdraft fees and to go in
-
May 2021 by Benson Klassen
Horrible customer service. I’ll be taking my money and assets elsewhere.
-
September 2020 by The Real Asil
I will NEVER EVER bank anywhere else. It is so inconvenient that they dont have a national chain, but I LOOOOOOOVE their customer service towards my POC :) ? t
-
July 2020 by Bee Money
They are a ripp off on their fees... Their fees are rediculous!!
-
June 2020 by Stacilyn Burr
The worst company to bank through Provo branch is the worst!!! Amanda was so rude no customer service at all and her manager charity was just as bad I had 3 accounts she messed up on my accounts and when I called back she could not even apologize that she made a mistake she told me to call another branch or the 800 number! They are rude and inconsiderate they have no customer service skills in this branch! I would not recommend this company to anyone!! There ridiculous!
-
June 2020 by Lincoln Selk
I know it's only one person I worked with but Claire wasn't the friendliest and make a couple different passive aggressive comments. Ultimately, she pushed me back to the online contact for the 1 800 number I had originally worked with (KJ Preston, now he is really bad at his job, don't work with him). Overall, Key Bank had by far the best rate for the HELOC I'm working on, but we're at 6 months and it still hasn't closed. it's been a PAINFUL process.
-
February 2020 by Maggie Gunn
While I have loved banking with KeyBank, this branch has been an absolute nightmare to work with to get an auto loan due to lack of communication and misleading expectations. We started the process TWO AND A HALF MONTHS ago and are still being told that there are things that need to be “worked out”. While I understand a mishap or two, this is far beyond that. Claire and Charity, the bankers at this branch, have played a significant role in making this an absolutely miserable experience. Like I said, I have loved KeyBank, but I beg of you, save your sanity and choose another branch.
-
October 2019 by Steven L.
I have had two very positive experiences at this bank, so I think the few negative reviews below must have been about a different team. The current manager and officers at this bank are wonderful: they have been extremely compassionate and understanding about a difficult situation I've been in. To me, they have gone well beyond what they are required to as a bank to help me out. Highly recommend.
-
October 2019 by Dany Lopez
Charity is the one of the best branch manager I have ever worked with. Really great service.
-
September 2019 by James Folaumahina
Worst customer service ever. One teller was polite but the bank manager is a joke. Waited all day for her to return a phone call, and when I finally got ahold of her she told me I've already been helped, and I was basically waisting my time talking to her. Never bank here I will be closing my account and finding a new bank
-
September 2019 by Bryan Emerson-money
They are a ripp off on their fees... Their fees are rediculous!!
