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January 2024 by Diana Kratzer
Customer service is not the best!I recently called to make an appointment for an estimate for my car. The first person to answer was a guy and he hanged up on me while I was explaining my situation. I called again because my insurance selected this store. The second person who answered was a lady. I told her that the 1st guy hanged up on me, she completely ignored me and changed the topic.Very unprofessional.
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December 2023 by MacKenzie Bean
I feel like I keep having issues with this place. I got my car fixed in July and, when I picked it up, it was missing a screw cap, wasn’t fully cleaned, and there was what appeared to be a “mist” on my then newly tinted windows that still can’t be wiped or cleaned away. I wonder if it was caused from overspray that occurred when they painted my car doors.Then, after being hit in an accident I thought I’d give this place another change. I needed my car repaired from the accident but also asked them to look into a strange noise that had started. I got a call my car was done, but the extra task I asked them to look into wasn’t done or remembered. My car wasn’t fully fixed by the time I left.Recently, I took my car to my dealership for an oil change. I was told the issue I showed them was almost positively due to shoddy work done back in July and that it can take time for it to show.I will not be returning.
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October 2023 by Cameron Breinholt
This place takes away all the stress that comes with car accidents, damage, etc.The lady at the front desk was delightful! She was super transparent in explaining the costs in my quote and did an excellent job in keeping me updated on my car.The mechanic working on my car sent me texts throughout the week updating me on the car, as well as verifying any minor changes to the quote. When I first turned in my car it was a little muddy, but when I picked it up they had washed the entire exterior and even shined my tires! Seriously above and beyond what I expected from a service perspective.Finally, when the repair was completed, they finished ahead of schedule and the bill was actually cheaper than the quoted price! All around amazing service from the folks at Riverside, 10/10 experience for me.Services: Tires
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September 2023 by Elaina Pierce
DON’T MAKE THE MISTAKE I DID! I was referred over here by a trusted mechanic. Called in asking about getting an estimate for a car that only needs cosmetic repair. They asked about insurance and I let them know I had insurance but wasn’t going to use it. They said it was fine to bring the car in at anytime, no appointment required for an estimate. Well, me and my husband got up early and got me to work so he could get an estimate there. I’ll spare the details but we did a lot to make it work in the hours they are open 9-5. They TURNED HIM AWAY stating he had to get an estimate with the insurance first. CROOKS. Places will do this so they can max out repair prices with the insurance and have it look fair. It’s bull. Don’t go here. I’m so mad. It’s not that hard to look at a car and give an estimate of what it would cost at your shop to repair. It’s blocking consumers from making informed decisions. I’m now thinking over the relationship I have with my favorite mechanic over this too. It’s just bad business to waste a customers time.
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August 2023 by Teresa Stuart
They got me in quick. Very nice staff. Finished the work within a week. And everything looks beautiful.
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July 2023 by Jay Lowry
I had to wait a long time for my car to be repaired, but the results were worth it.They did an excellent job with everything. They did miss something the first time, my wing mirror needed to be replaced, but after I told them and they confirmed, they replaced it with no hassle or additional charge.
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May 2023 by Gianluca Cuestas
Rude staff. They were annoyed that I was calling for a quote. Go to Dent Shield. He quoted me over the phone with some pictures. His price was fair, and his service was impeccable.
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April 2023 by Hunter Swan
These guys went above and beyond what I expected! I had aftermarket cosmetics that I thought I'd have to replace again but they reinstalled them all! They also were very quick and professional. I highly recommend and will go back here for anything else.Service: Body & Trim
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February 2023 by elise gibb
I got my car fixed here and they were awesome! Super nice, kept me updated through the whole process and everything was smooth and easy! :)
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January 2023 by Baylor Owens
This place did my repairs and qoute for my insurance to send a check. When they called me and told me it was done and needed to be picked up they said the battery is "all of the sudden" not working and they wanted 314$ out of pocket to install a new one. 314$ is outrageous to install a car battery. TAKE YOUR BUSINESS ELSWHERE
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October 2022 by Kirsten Van Dam
Ron repaired my car after an accident. My radiator, condenser, headlights, hood, and bumper were damaged. He was great at communicating with me and being thorough, and cost efficient. I was really pleased with the service and the car ran well. Since then I have gone to Ron to help resolve new noises the car made. I would highly recommend this shop!Service: Body & Trim
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September 2022 by Kamryn Brockbank
I went in for an oil change and my car is a hybrid so it needed a different filter and type of oil. They called in the stuff they needed and then noticed one of my tires was low on air and took care of that and refilled my wiper fluid as well. They were super kind and I’m very glad I came here.Service: Oil change
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September 2022 by Drew Prestwich
This shop needs to do all your car body work. Fantastic quality. The workers are super friendly and great at explaining things. Also, front desk lady gets an A+ in customer service!Services: Painting
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July 2022 by chandler wilson
Ron did an amazing paint job. Not only were they recommended to me by my trusted mechanic but they also beat out the competition in pricing!Service: Painting
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July 2022 by Neil Hague
They were very clear on everything being done to my truck, fast, quality work. Would definitely recommend to anyone looking for body repairs.
