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September 2023 by Christina Williams
This place is the ABSOLUTE GOAT I was so upset when I came here and the man who rented me the moving van was SO NICE which I really needed
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September 2023 by Christopher Walters
Unimaginably slow, it took 25 minutes to pick up our reservation AFTER we waited in a 90 minute line. Go anywhere else if possible
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September 2023 by Amanda Hall
Easy process, nice people. Good truck.
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August 2023 by W Paul Pulsipher
If you can actually get scheduling to work out with these people, their service is worth it, but there was several hiccups in the process that were overly complicated and unnecessary. They originally told us that we would have to drive out from Provo to Eagle Mountain just to do our pick up on the Monday we moved, so I asked if there was anything closer and they said the next closest one is in North Orem at a third-party service, called Star Towing, I think(?) which was absolutely stupid, because they said they wouldn’t have the truck ready until 10:30 am and apparently they were closed for two hours in the middle of the day (what kind of business does that? Super dumb). So in a last ditch effort to make things work out more efficiently, I made a call to U-Haul of the night before our move and they happened to have our 15 foot truck with the car carrier available less than a 10 minute drive away from us, which made things work out so much easier. This time it worked out but I’m not sure if there will be a next time. At least the advice I got from the guy at Budget Truck (which actually screwed things up far worse than anything U-haul did) gave me good advice, always book reservations with multiple companies.
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July 2023 by Its a Fluke
No 24 hour access.It's storage is open from 5am to 10pm, so night shifters, you won't be able to access it 24/7. This location is not a participating 24/7 location. Great place otherwise. No problems.
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June 2023 by Jessica Nielson
After completing my online rental I chose not to purchase insurance. I've used the rental trucks several times and always pick this option. I know I selected no insurance because the website asks if you are "sure you'd like to drive without insurance" before allowing you to fully pick the option. After reading over my receipt in the rental truck I realized they charged me for insurance. The check out lady must've added it during my check in process. Unfortunately there was no way for them to see when it was added and because I drove off the lot they couldn't reimburse it. They then proceeded to charge me for a utility dolly that I did not use and again did not discuss this with me prior to charging my card. I had to call Uhual customer service afterwards and it took 30 minutes to get that refunded. Not super pleasant. Check your receipt fully before allowing them to charge.
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May 2023 by Tom Moak
Made reservation and they said they can't rent me what I reserved over 2 weeks ago.
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March 2023 by Kyle Durrant
Workers are helpful and polite. The storage facility closes at 5pm which is the only downside.
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March 2023 by TJ Edwards
Kind staff. Let us use their facilities and garbage. Easy returns.
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March 2023 by Shaun Johnson
Sidney went out of her way to make sure we we taken care of. Thank you for the great experience
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January 2023 by Black Tiger - Repie
The facilities were pretty good, and well kept, I'm a bit frustrated with the staff after I asked them how canceling worked and they incorrectly told me that it would cancel by itself if I don't do auto payment. It now obviously doesn't, and so I had to pay for another month
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January 2023 by Amy Brown
They have quality customer service. I appreciated the manager being quick with my truck rental and finishing my storage lease.
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December 2022 by Erikah Dowells
Customer Service was great and they were very kind and patient. The lot is also very easy navigate
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November 2022 by Peterson Quiterio
Sydnee is a wonderful manager. Thank you for excellent service!
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November 2022 by Maria BeA
The problem is not uhaul the problem is there employees. They take forever and don’t know there left from there right and very rude. Other than them I had no problem.
