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December 2023 by Joy Herring
They had the screen for my phone in stock, and had my phone all done in an hour! The other places I checked had a 3 to 5 day part order time and cost about $50 more! I will definitely be going to uBreakiFix first, next time I need a phone repair.
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December 2023 by Isimeeli Filimoeatu
Great service all around. Easy to book an appointment online, they got me in really quick and had it done within the hour. The price was the best that I seen in this area.
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December 2023 by J Samuel Lucas
Andrew did a great fixing my screen! It’s good as well! Highly recommend, same day repair, easy to work with and friendly.
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December 2023 by Zachariah Zobell
Took in a PS4 a while ago to get cleaned due to being roach infected (previous owner). I was fixing another PS4 and opened up the one that was "cleaned" as a reference. Inside it appeared to have been blown out but there was still a bunch of roach debris and even some intact bugs. This isn't entirely what bothers me, what bothers me is there is blatantly missing hardware. They lost the F1 bracket that goes over the power supply and the correlating screw, and a bracket for the heat sink.
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December 2023 by Rebecca Wright
I made an appointment on the website, and was sent a confirmation email and text. Everyone knew what I was here for. I drove a half an hour to get here and was only THEN told by an associate that they couldn't do the repair service I requested. Why did their website list it as an option if they can't do it? If they KNOW they can't do it, why did they confirm it? If they come in that day and see someone has an appointment for a service they can't do, why didn't they call me so I didn't have to come in only to be told they can't do it? Terrible customer service.
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December 2023 by Simon Calabuig
1. Didn’t price match. Website is a lie.2. Didn’t have parts, and wouldn’t ship them. I had to go to a different location.3. Tried to up the price $40 at the second location ($240 to replace an old iphone screen with a low quality [LCD] screen.4. Tried to charge $330 to use an OLED. 60$ more than the apple store. T H E A P P L E. S T O R E
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September 2023 by McKenzie Meyer
Best experience I've had fixing a device. They understood my urgency about getting my phone back up and running and made it to where I didn't loose any data. Excellent. Definitely recommend!
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September 2023 by Caroline
Nice staff and knowledgeable, but they promoted their store as being able to repair the back glass on my iPhone 14 Pro on their website when in reality the store staff informed me they didn’t have the laser machine for my device at the appointment I scheduled 2 days in advance.I don’t think it’s fair to rate it 1 star because my problem wasn’t fixed, but they should seriously block out certain repairs if a shop cannot provide that repair, especially when they want you to make an appointment before you can even get a quote on the price.I will go to their other store that does have the right machine though as if the laser technique to repair as was stated is used, it is the optimal and cheapest way to get the repair done.
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September 2023 by Jerad Anderson
This place is horrible. Nick is a terrible manager. First off I’ve been in a couple days before almost 2 hours before the end of the day, and I get told that they Cannot do a same-day repair after 5 o’clock(I still don’t know what the reason for this is I tried to call Asurion and find out, but that lady certainly needs to be a politician because her answer was just his screwed up as what a politician the answer would’ve been) then I make it in there today before 5 o’clock and I get to hold it. My claims most likely expired because it’s more than seven days(even though they tell you you have two weeks to take the phone in) oh, he eventually found my repair under a different name they should really look at the system that they use. And after spending about 15 minutes with him, looking up my claim, and me having to reset my Apple ID password, so I can remove the security features from my phone. He then went as far as declining to do the repair, because I questioned him about the amount of time he was quoting me for the repair time(this repair would be a 20 minute repair. I know this because the last phone repair that I had done which was done at my house. I sat and talk to the guy while he was doing the repair and we only talked for like 20 minutes and then he was done) and why they would be needing all of the security features in my phone turned off for a simply change the outer plastic part of my phone. They claim removing the security features is part of the terms and conditions, but I also won’t provide you with those. Their telephone support is not much better. If you call them you’ll get talked to you like a child. After being ignored for 10 minutes.In summary, Nick should not be the manager and this location should not be open. They should just go to mobile repairs only in the Provo area.Just as a follow up on the review here. I scheduled a Asurion to come to my place of employment to repair the phone. The repair literally took the technician 20 minutes if that.
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September 2023 by Marlan Platt
Isaac was extremely helpful. After bringing a new phone in, he got the data transferred from my broken phone in the amount of time he estimated. My new phone is up and working in just hours. He saved me. Thank you!
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August 2023 by Jaden
Nice staff and knowledgeable, but they promoted their store as being able to repair the back glass on my iPhone 14 Pro on their website when in reality the store staff informed me they didn’t have the laser machine for my device at the appointment I scheduled 2 days in advance.I don’t think it’s fair to rate it 1 star because my problem wasn’t fixed, but they should seriously block out certain repairs if a shop cannot provide that repair, especially when they want you to make an appointment before you can even get a quote on the price.I will go to their other store that does have the right machine though as if the laser technique to repair as was stated is used, it is the optimal and cheapest way to get the repair done.
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August 2023 by Brady Summers
Can't say enough good things about my experience. Customer service was great, the price was incredible. I wish I would have gotten the name of the guy who helped me, but I am so impressed. I will be taking anything I need help with here from now on!!!They worked on my kids Nintendo Switch.
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August 2023 by Tony Johnson
Andrew did great! Cleaned out my charge port really well and quickly, and answered my questions. Such a small quality of life change but it really made my day ?
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June 2023 by Megan Busk
Soooo many problems don’t even know where to start. Definitely would recommend taking your stuff elsewhere.
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June 2023 by Makayla Farr
The service was quick and efficient, the technician was also kind and helpful. Replacing phone screens are getting a little expensive but they kept it easy and transparent
