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September 2024 by George Sawyer
I needed to convert $ to €, and this office made the process very easy. I called in advance and talked to a service rep, who was very helpful and informative. She checked which Zion's offices had Euros immediately available and enough to cover my needs. After getting to the counter, the teller was helpful and clear in the process and charges. As a non-account holder there was a $10 fee, but this is minimal. The only negative thing I can saw is that the parking ramps have tight corners, so anything larger than a midsize car will have difficulty in using them.
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March 2024 by Ken Parkinson
I have always felt that Zions Bank was a big rip off. It turns out they’re a small one as well. I came in to close an account. They didn’t close it and then they sent a $2.83 paper statement fee and threatened to ding my credit rating. I went in to have them fix it. They refused to write off the fee because I didn’t come in a month earlier. They’ve set up a bureaucracy. That is so difficult. They can’t provide good customer service. It just stupid. Terrible customer service.
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December 2023 by Bee Money
I make deposits everyday and I am successful with my business!
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October 2023 by Lauren Collins
Management? What a joke!
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October 2023 by Gabriel isaac Porchas
Excellent service, very good attention, thank you very much
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October 2023 by Victor Porchas
Very good service, very friendly, fast, the best place in Zions
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October 2023 by Wendy Flores
The service is excellent and fast, they are very friendly. They have Spanish speaking staff for people who don't speak English.
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August 2023 by Chandalee Tupou Leon
Beaux Larsen at the Provo branch went above and beyond to assist us with our banking needs. His knowledge and willingness to go the extra mile made our business banking experience very pleasant!
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June 2023 by Lois C Kelson
Jessica Stokes was very helpful and knowledgeable while talking to me about making a good choice in setting up two accounts.
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June 2023 by Meenu Sharma
Always great service I love to come back always
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June 2023 by Trenten Dopp
Don’t use their currency exchange service unless you are a client as they charge a service fee that you only find out about during the transaction. Use their exchange calculator before going to see how much excess they will be charging you because they use their own rates for buying and selling which are significantly different than the actual market rates (if you intend to sell back you will be hit with extensive losses). And if you have any concerns on the transaction there is no help to be had at the bank and you will just eat the costs. So be informed before you go.
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May 2023 by Jacob
My mother needed to withdraw a few hundred dollars and it took them 20+ minutes to do that. She had an appointment and it took them so long we were almost late. I understand it might be busy but it is pretty ridiculous when there's only 3 people in the drive thru and they can't withdraw a few hundred. Never go to this bank if you don't have at least 50 minutes to wait or else you might be late!
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February 2023 by Logan McLean
Drive through is a joke. Hire competent people. If you ring at the drive through, someone should acknowledge you, even if they’re busy.
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September 2022 by Justin Ellis
I purchased 4 items (all under $30) from Amazon in the span of a week and they saw this as suspicious activity and shut down my account. I've been with them for 3 years and they somehow did not have any phone number tied to my account. Despite sending me constant emails, they claimed they had no way of contacting me and just shut down my account without warning. The app is horrible too. This bank is a joke and their service proves it.
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April 2022 by Suzanne Whitehead
Zions Bank is the worst company I’ve ever worked with in my life. Chance after chance, and they continually mess up our accounts, make big mistakes without taking any ownership or fixing anything, and screw our small non-profit over. The new leadership is rude and condescending, and after more than a decade trying to work with them, we’re moving banks. Constant turnover in this office makes it so everyone is confused about our accounts every time we go in and have to explain who we are and what we need. Save yourself and never bank here.
