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November 2023 by Long Feather
I have always had a good experience with Big O and have run Big O tires for years. The biggest issue I see with this Big O is the wait time and the lack of communication. The last time I visited they had my vehicle for 6 hours. Apparently there was an issue but they didn’t tell me what it was until they were done. After the long wait I realized on the way home that there was an issue with the vehicle. Had to drive the 30 minutes back the next day to have it checked out. This was not the first time I had a long wait for regular maintenance. They could also communicate prices for services. They are a great bunch of guys but the communication and speed of service is wanting.
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November 2023 by Isabelle Moore
Troy and the team were great, they replaced our flat tire within an hour the day before Thanksgiving, and even gave us a discount, 10/10!
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November 2023 by Spencer Brown
Did a very good job and they were very helpful to find some good tires for me
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November 2023 by Justin Lott
I travel 2 hours to this location because I trust Troy and Cal to take off my families tires needs. They are always looking out for our safety and well-being.
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October 2023 by Stephanie Osborn
Driving through and needed an oil change. Friendly, professional staff. Quick service. Helped make our day go smoothly.
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September 2023 by marcia krieser
Very accommodating as our RV broke down on a Saturday and they researched the hard to find part that was needed and came up with the solution. Jayden treated us like family. Continued on our 3000 mile journey with no problems. Highly recommend.
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July 2023 by Goop Goop
Both times I've made appointments ahead of time, both times they got "busy" and other cars ended up in line before me, never getting to me the day of the appointment. Maybe I'm just unlucky, but I recommend this place as a last resort. Expensive and they seem to completely forget that I was ever there, but they still did what I paid them to do, so that's something atleast.
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July 2023 by Aaron Peterson
These guys take so such good care of you, you’ll find it hard to go anywhere else.
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July 2023 by Matt Jenkins
Parker Hildenbrand was great to work with, very professional, personable, and transparent with the process and explained everything well. I even had Troy, one of the owners take time to explain a couple of things I had questions about. There is a good atmosphere there, and some sharp young workers, that represent the brand well, including Isaac Alonso, as well as one of the technicians, Hyrum. They got me in quickly, and we’re able to get everything taken care of that I needed to so that I could leave on vacation and not worry about things. Another major retail location that is popular and that I was thinking about using for the first time, I waited on the phone for seven minutes after it just rang and then would get transferred in a loop and never talk to anyone. We called Big O somebody to get the appointment and get in immediately and they took care of everything we needed to do on two vehicles before they were even closed. The experience was worth paying more than I wanted to for the tires. Overall I felt like I was treated fairly and with a lot of great customer service and personal interactions. Troy and the others are lucky to have such sharp and capable young man working for him, and they are fortunate to have and approachable.
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June 2023 by Joanne O.
I was not a purchasing customer but nevertheless wanted to commend the excellent customer service I received this morning. I unexpectedly stopped to get the air pressure checked in my tires since a warning message appeared as I was on my way to Fish Lake. The young man who helped me was so professional, knowledgeable, and thoroughly checked to make sure the pressure was correct. After I mentioned that it was a rental car and I would be driving back to Las Vegas, he adjusted the pressure so it was efficient for long trips. He double-checked the accuracy after filling the tires and helped me adjust the in-vehicle tire pressure setting information. I didn't get his name, but I was very impressed with his level of customer service and professionalism. He was also very friendly and personable and is an asset to your company.
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May 2023 by the richest
They recharged me for the tire warranty on a tire I had go flat. A few months lader got a sidewall puncture on a different tire. Went to big o in springville and they didnt recharge me for the warranty on the same tires. Dont trust these guys! its wlrth driving to somewhere better
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April 2023 by Rich Holden
Another great experience. Always taken care of by the manager. One of the best in business with customer service.
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February 2023 by Nathan Calies
I was driving through and needed my u-bolts on the leaf springs re-torqued along with an alignment. They were able to fit me right in and were very professional and courteous. They performed the best alignment I've gotten, I'm very impressed and wish that they were my local Big O.
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February 2023 by Joan L.
I called Big O on a Saturday afternoon because they were recommended by another auto repair shop in town that was closed. A serpentine belt on my Subaru broke when I was 40 miles away, and somehow I limped in, and not only did they fix it in about an hour but another part that was driving the belt was defective and they were able to diagnose it and find that part too. There were 3 or 4 mechanics who weighed-in within 10 mins, and they were all so smart and pleasant and got us back on the road so quickly at a shockingly reasonable price. I was stunned by the efficiency and expertise of this shop! They were great.
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December 2022 by Tim T.
On a road trip from Vegas to Denver. I noticed I was slowly loosing air on one of my tires. Stopped by Big-O-Tires hoping for a quick fix because I had another 8 hours ahead of me. The whole team there was super nice and got me in and out and back on the road in approximately 30min. It was like a NASCAR pit stop. They found a nail in the tire and fixed me up and had me back on the road fast and at a fair price. Thx again!