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January 2024 by Josef Junefield
We stayed two nights here. They were doing renovations on the main lobby area. It was pretty ugly but they still had the pool, breakfast area and gym open so it really didn’t affect much. The workers were very friendly. It was a nice stay.
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January 2024 by Patti Murtha
Do yourself a favor and stay elsewhere.I'm a fairly loyal Marriott customer, but this place is sub-par at best. They are undergoing construction and "some amenities may not be available" translated into absolutely no amenities. I can understand needing to renovate, but if it's to this extent, please don't charge full price.I got there after a very long day of driving and was told I'd have to get to my room by going back outside. There was absolutely no way to get to the front desk during my stay if I needed anything without going outside.The person who checked me in had zero concern for welcoming me or being helpful so I wouldn't have felt comfortable asking for anything. He was also there in the morning when I returned my key and didn't even inquire how my stay was. Also, the construction banging went on way too late and started way too early for my taste - you have people traveling who need to rest at some point. Perhaps offer earplugs if you have to make so much noise that it's going to reach my room at the near end of the hall.The icing on the cake was one of the worst beds I've ever tried to sleep on. It's like someone put a few springs on a cardboard box.Skip this place.
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December 2023 by Pearl's Legions
Javier was a great Help! would stay again!
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November 2023 by danny hanks
Not good at all had the mormon hit me up
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October 2023 by Jeff Edwards
Really enjoyed our stay here.The rooms were clean and the nice person at the front desk was very helpful, he even point us to a fantastic restaurant, Steve's, across the street that gives discounts if you're staying at the hotel
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October 2023 by Edgardo Honda
Rooms are OK furniture is a bit dated but in good shape. This property does need bathroom renovation to include walking shower. Complimentary brakefast was OK.
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October 2023 by Jenna Savory
Came in at about 1:30 am. The hotel itself is pretty average. (although it’s a bit outdated) For the price you pay… it is NOT worth it! Save your sanity and stay at any other hotel in Richfield. Upon walking in, the front desk lady met us with a hostile attitude. I could feel her judging the hell out of us. Like lady… we drove 958 miles today; We’re tired and we want our room. First thing she said was “no smoking aloud” LIKE DUHHH DONT YOU THINK I KNOW THAT? Tell me? at what hotel can you smoke in anymore?!?!!! Tried to “kill her with kindness” but the lady was extremely unprofessional and rude. Very disappointed, I would except better service from Marriott.
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October 2023 by Cheyenne Garlick
This hotel is in a good location, seems quiet. Upon walking in, the hotel looked fine and the gal at the desk was nice. We went up to our room just to check it out before we went to have dinner. The bath tub faucet was dripping and there was about 4 inches of water in the tub. The curtains were stained but otherwise felt fine (although this is probably the most run down Fairfield I have stayed in). We went to dinner and came back to unload and mentioned the bathtub situation to the same gal at the desk and she didn’t seem surprised that it was an issue. She moved us to the room next door and the room seemed fine, but the hallways smell like sewage (this smell developed in the 40 minutes we were gone for dinner). Please also note that this hotel almost feels like a fun house (and that’s not a compliment), the floors in the hallway and parts of the room are uneven, our door was manufactured wrong and the bottom is not flat so you can see into the hallway (the photo I posted doesn’t do it justice). Thank goodness we are only here one night. Would stay again if I had to, but probably would avoid if I drive through here again. (Side note, the Taco Bell/KFC across the street is pretty bad, I would avoid it).
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October 2023 by Ben H
This is a clean nice hotel. The reason I only give it 3 stars is because the bed and pillows are bad. Mostly the pillows. They may as well have been a bag full of old leaves. They offer zero support. I didn't sleep much at all.
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August 2023 by William Chou
The front desk lady this Sunday evening was fantastic. She was the most friendly, kind, and helpful with local recommendations. She answered my questions, and I had no problems with her. She also exuded a warm, motherly demeanor. When I asked to extend my stay, she clearly listed a couple options on how I can do that and got it handled.
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August 2023 by Joseph Bressel
Wasn’t planning on staying here, but was in a car accident so got stranded here for the weekend. The staff was friendly and accommodating and the rooms are nice. Just wish there was more than 1 elevator because it’s small and slow. Overall great experience.
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August 2023 by Charles Mattson
This was a nice intermediate hotel with a decent breakfast. Pool and hot tub small, but adequate. We enjoyed it with two grandkids. Room was very clean and comfortable.
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July 2023 by Moff Moff
Nice hotel, fair rate, clean. Would be 5 stars if the management was better at enforcing spa rules. Two kids in the spa kept doing cannon balls and splashing water all over the pool area/ being a general nuisance. Management came out to inspect but didn’t do anything about the situation.
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July 2023 by Noah Niemeyer
Nice hotel, fair rate, clean. Would be 5 stars if the management was better at enforcing spa rules. Two kids in the spa kept doing cannon balls and splashing water all over the pool area/ being a general nuisance. Management came out to inspect but didn’t do anything about the situation.
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July 2023 by Angela Marcum
All the staff at this hotel is rude! The pool chemicals are so far off it faded my daughters brand new swim suit, both girls had a rash from chemicals as soon as they got back to room from pool when confronted staff did not care. When we checked in my daughter was told total with everything would be around $175.00. In the morning her bill was 209.00 and she was charged 230 on her cc bill. When this was brought to morning staff they were told there was nothing to be done. When the main manager called me back she was extremely rude. Told me we were faurds. If they went though there cameras they would find nothing wrong with my daughter swimming suit. I was told Thursday night the manager would call me in the morning. She did not return my call until monday.
