June 2023 by Shauntelle A
I was optimistic and impressed at ability to locate parts, but 3 months later the insurance company totaled my car and Ken Garff would not repair the car or let me buy the parts. I was very dissatisfied with their policy to not work on branded titles. What's the point of a body shop that won't repair the body of a car that's been in an accident? When we went to pick up the car, they had removed the mirror, door handle, and paneling. We asked them to put the car back together, which they did a few hours later. When we came to pick it up AGAIN, it still wasn't ready even though they had called and said it was.