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July 2025 by Megan Birkes
We had the best experience at the Verizon store in Riverdale. We were greeted immediately when we walked in. Even though the store was super busy the day before the July 4th holiday, Mack gave us amazing customer service! She made sure to fully explain all the promotions, so we understood exactly what we signing up for. We were in the store for over an hour and Mack still made sure to greet every customer coming in the store, while still providing us with great personal care. Excellent!
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June 2025 by M Lichfield
Usually love Verizon the actual phone serve is great. However when we came to switch phones (upgrades are always required if you want a “free” phone). Mack was helping us. She was ok. She talked so fast. And She wasn’t super transparent with what we’d actually be getting with the upgrade. Like Verizon cloud. Which we don’t need or want. Hopefully after calling costumer service we can get it removed. I just hate walking away feeling like we were manipulated into paying more every month for stuff we don’t need. “In order to qualify for the phone upgrade” nonsense.
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June 2025 by Steven
Awesome service, upgraded my phone and got my bill brought down, thank you.
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June 2025 by cheryl morvillo
We had a great experience with a very knowledgeable gal named Mac!
She was wonderful!! Thank you Mac!
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May 2025 by Michael Sims
I tried to return my internet gateway. Called the company to find out how that works. They couldn’t bring up my account by my number and they couldn’t speak understandable English. I asked if I go down to the store if they could help me. Yes sir! I am at the store now. Just told that I get to wait for 2 people before me and they we get to call the corp again and they will send me a shipping label that I get to take to UPS. What has happened to Verizon?
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April 2025 by isabella jeppson
After a frustrating experience at the Verizon store in Farmington Station, we came to the Verizon store in Riverdale. Mack greeted us and helped us for probably an hour and a half with EVERYTHING we needed. She was so amazing and I HIGHLY recommend going to this location to see her. Thank you so much Mack for all of your expertise, advise, and professionalism. We will come back to see her in the future!! :)
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March 2025 by Barry Snyder
I was unable to get the same deal to switch providers. It was difficult to get my new “free” phones delivered. It was difficult to get my new phones ported into Verizon wireless service.
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July 2024 by MyPolicy. Pro
Verizon Life hack: Go here, Ask for Dustin. The end. You're welcome!
Serious! Bro treated me like I mattered exponentially better than most I have encountered in my 50 years on amazing Earth. Also, Corporate store, not a resale store (they look the same but this is the only Corporate store in Weber county) and the service (thanks again Dustin and the manager) restored my faith in this stressful Tuesday.
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July 2024 by Shalie Neerings
My mom's SIM card stopped working on her phone which by default sent her phone into sos mode, she went in on Wednesday 6/19/24 and was helped by Mack. She was very helpful in the sense of getting the SIM card situation fixed but then tried to sell my mom on the Verizon internet, with the good deal of getting one month free I told my mom there was no harm in just trying but she had decided against it because of the good deal they already get on internet. Mack was super friendly with us at first when she thought she was getting the sale and then once turned down she got very pushy and was being very short. She kept trying to throw random deals at my mom for another 10 or so minutes and just wouldn't let it go. My mom finally in the end decided to try it and was told it was only going to be $55 for unlimited, my mom asked how much for taxes and fees and was told it would all be included in the $55 price. Once my mom looked more into it after leaving she learned it would be about $80 with hidden fees and after the 30 day free trial she would have canceled and been charged a contract fee of up to $350 dollars. We have never had this issues at this location and have always loved them but definitely will not be looking for assistance with Mack again.
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June 2024 by Stacey Buxton
I was having a hard time transferring to my new upgraded phone. Annabelle was such a help with the transition. What a gem!!
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June 2024 by Dakota “Coda” Kovach
The staff member who assisted me was very helpful and he was patient with all my questions.
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June 2024 by Abraham Graham
Came in with a simple request. Was given a number to call and zero assistance. One employee seamed like he was helpful and asked if we needed assistance at one point. However the first salesman we talked to was extremely short with us and provided no further assistance despite no one else being in the store. Leaving for a different carrier after this experience.
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May 2024 by Azucena Palacios
Fatal at first to grab the phones or the plan, they do everything possible to get you to sign with them, and when you arrive later for help, they do not serve you well or they tell you that they cannot serve you in Spanish even if they have staff in Spanish, or they seem not knowing the topics,
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April 2024 by Jun Hwangbo
Hello, managers or Verizon users. I recently had the worst experience of switching to Verizon from another mobile carrier. This disaster has shattered Verizon's credibility for us. We are seriously concerned about whether Verizon should be trusted once again. I'm going to tell you this unbelievable thing. On March 12, my family and I signed up for Verizon with five new plans, along with promotions. In the process, my mother-in-law and my wife bought an iPhone 15 Pro Max 1TB, iPhone 14 plus, and Apple watch, respectively. Verizon's offline Riverdale branch initially lied to us with plausible things to say. Spencer, an offline salesperson, ordered my wife's phone to an address that was not confirmed by us, and we never imagined this would happen. Because we never gave them that address, and we repeatedly checked our current address twice or three times. Also, we weren't informed by him that a high cost of more than $500 would be collected initially for the first payment. He lied to us that the $250 bill would just be charged monthly. After that, he promised us a guaranteed delivery two days later, but we still haven't received the Apple Watch and the iPhone 15 Pro Max. We already paid for this, but we haven't received the Apple Watch and iPhone 15 Pro Max for a week. The telephone consultants responded that our phones and watches were directed to different addresses and were on their way back to Verizon's warehouse. As a result, for three weeks, we have been going back and forth between Verizon's customer service calls and the sales store we paid to solve this horrible problem. I experienced three weeks of worst-case experiences from Verizon's sales store and customer service center, and I see no sign of this being resolved. To resolve this, I applied for a vacation from my company, but so far, nothing has been fixed normally. Connecting with Verizon's telephone consultants takes about minutes of waiting each time, and their answers have always been different. The biggest problem I've ever had is that Verizon needs to train their staff seriously according to through a unified manual. In the process, three representatives through customer service promised that my wife's phone, the Iphone 15 Pro Max, and the Apple Watch, would be free of charge in return for misdelivery caused by the misleading sales staff and they promised us to call back tomorrow and the phone and watch will be delivered together, but they nevet called us back. This was recorded as Verizon's phone records three times, but to this day, we still haven't received our phones and watches. We were so upset that we went to Verizon's Offine store twice without Spencer. The manager and other staff also told us they couldn't provide us with anything and that free phones and watches couldn't be provided by Verizon's policy, providing conflicting answers to phone counselors. We asked for troubleshooting and compensation for what happened to our employees' mistakes, but they asked us for another payment and an additional sales tax that was repeated. When we refused, the other way was to cancel Verizon and charge us for using it. This is a solution beyond common sense, and we do not accept such unusual responses. While more than 15 repeated phone consultations to date have violated consumer rights that are not followed, my family and I are getting tired. I can not trust Verizon's customer service, which is dotted with different answers and lies each time. My family has been denied a recorded call request by Verizon's customer service supervisor. As a result, for three weeks, my family did not receive any of our promised services and has already paid for them. Also, nothing has been resolved, and my family and I have been duped and abandoned between Verizon's customer service center and the offline store. Imagine if this were going through with your family and you. If Verizon employees were going through the same thing as us, they would have solved this prob
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April 2024 by Kenny Rogers
Too expensive with too many hidden fees. Customer service just made the problems worse.
