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March 2024 by Andres Rodriguez
Tibisay was amazing and helped me out a ton, she made sure to be extremely kind and respectful and got me sorted out incredibly fast, loved both the bank and her!
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March 2024 by Antonio Zamora
Very good bank, the staff is friendly, good customer service and you always solve each customer. I recommend it 100%
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March 2024 by Marilu
Bad service, how are they going to know who moves my money in the bank or what happens with the transactions???? Very bad customer service from the Latin women there, they are pedantic and don't know how to do anything. Train them or fire them, what a shame.!!!!!Put in people who really know how to work in customer service.Bad service, how are they going to know who moves my money in the bank or what happens with the transactions???? Very bad customer service from the Latin women there, they are pedantic and don't know how to do anything. Train them or fire them, what a shame.!!!!!Put in people who really know how to work in customer service.
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January 2024 by Zoë Strup
Waited over 40 minutes with a line behind me to get change with no one at the cashier desk. Asked other people for help and they just said “oh they should be out here soon” and walked away.
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December 2023 by Nick C
I really like the location and the cleanliness, but it's basically just a fake building. I went in one time for some help with a pending ACH and some mixed up transactions. The guy at the front wouldn't even look up my account on his computer. I had to show him on my phone app and while I was trying to explain to him he was zoned out and not listening at all.After explaining my issue he basically spewed a canned response to call the 800 number. What's the point of a branch if have to call a number. So I repeated my concerns about the transitions, he literally had no clue what I was even asking for, nor did he care to even try to understand. Before I could even finish again, he handed me a business card for "online banking department" literally a business card with an 800 number on... Gee thanks!Wasted my time driving there. In the past at my CUs when I would go to a branch for help I was HELPED on the spot, this guy literally was just trying to get me to leave, he is the door keeper and doesn't care. CAN YOU AT LEAST CARE ENOUGH TO AT LEAST LOOK MY ACCOUNT UP ON YOUR PC? Literally just ignored me, I can't to the branch vs calling because I wanted to sit down and review it with someone, it's tough doing that over the phone. Thanks for your help!
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December 2023 by Reggie Griffiths
I’m a fan of the bank overall. But since we are being forced to use the app, when can I get my own cashiers checks made? I have sat in the lobby for an hour waiting to get a cashiers check. Surely in an office of more than 10 people we can dedicate more than 1 person to serve those in the lobby…?
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September 2023 by Jillayne Ambertson
Lady here was SO disrespectful to me, kept trying to show me knew budgeting techniques and forced me to learn about managing my money and being as cheap as possible. I wasn’t there to learn about money saving I wanted to open an account because i’ve recently gain a significant amount of money in my life and needed a trust worthy bank. After all of that she asked if I would like to give her money as a donation, almost like a tip??? NEVER COMING BACK. wish i had gotten her name but all she had was dark hair.
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May 2023 by seguro salud
(Translated by Google) A thousand rounds of applause for this headquarters ? . Excellent energy, very educated and willing to help people. Thanks for your support. And they are very knowledgeable about what they do.(Original)Mil aplauso para esta sede ? . Excelente energía, muy educados y dispuestos para ayudar a las personas. Gracias por su apoyo. Y son muy conocedores de lo que hacen.
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December 2022 by Isabel Maria Depablos Capitillo
Ivan was so helpful and kind! He helped me by opening a new account and he also helped me got a new credit card! Experience was better than I expected!He made it easy! And it was fast. Thank you!
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June 2022 by Kinnah Pennington
go in here all the time they never have a banker up front half the time they’re at lunch the other half they can’t help for over 30 minutes because they don’t have a teller sitting up front. Maybe schedule someone to stay up front.
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May 2022 by Hari Bhargav
Customer service was great here. People here respect client’s time and provide the best service. Tyler and Kim were really great!
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April 2022 by Dallin Johnston
I went in and asked a question: “how long would it take for this check to clear?”The tellertook my check and said that he would look into that but it’s usually a day. He came back and told me it was deposited and it would clear tomorrow.That is not what I asked. I asked him to reverse it and then he couldn’t.I wanted to know if a portion of the check would be available immediately. My other bank allows that. It’s just further away.I would’ve gone to the other bank had he given me the answer to the question I asked. I didn’t realize that none of the check would be made available.He took my check from me and without me found the bank account and deposited it. He didn’t look at an ID, he didn’t look at anything. He didn’t even ask for my account number.He basically stole my money.Bank of America has always been a nightmare to work with, unfortunately through several business relationships I’ve been forced to use them. As soon as I can, I will go somewhere else.I’ve never had this problem with small local banks, they do their business in front of me instead of taking my things and walking away and then not interacting with me. The tellerless type banking experience is frustrating.
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April 2022 by Agustin Gallardo
(Translated by Google) Excellent attention in this office, I had never felt better than at home, Rocio and Gustavo speak Spanish which made things much easier for us, not only did they solve our need, they also offered us and we acquired other products that we did not think we needed. It will certainly be my favorite office from now on.(Original)Excelente atención en esta oficina, nunca me había sentido mejor como en casa, Rocio y Gustavo hablan español lo cual nos facilitó mucho las cosas, no solo nos resolvieron nuestra necesidad, además nos ofrecieron y adquirimos otros productos que no pensábamos que lo necesitábamos. Sin duda será de ahora en adelante mi oficina preferida.
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May 2021 by Michael Brown
Best place to work!
