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March 2024 by brian bauman
Estela was absolutely wonderful!! Thank you for the great customer service!!
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March 2024 by Jennifer Schultz
I went to this store today because I needed to recycle a rechargeable lithium battery. The only employee at the desk was helping another customer. Not a problem. However, the customer's issue was quite involved and took a long time to resolve, leaving me trying to entertain my kid in the tiny store while the employee hasn't even acknowledged me or given me an idea of how much longer it would be. While I was waiting another customer came in and suddenly from the back another employee came out. He walked about 6 inches from where I was standing and didn't acknowledge me even though I loudly said "hi" to him. (Maybe it was because he had an earbud in that ear.) Anyway, 2nd employee checks out the other customer - and still doesn't acknowledge me. So I walk up to the counter and ask if he can help me. I came to this location because the website says they recycle batteries, but he says they would just throw away all of the AAs and AAAs I have; they'd only recycle the lithium one. I was annoyed but gave him the hand vac with the lithium battery. Without explaining anything, he leaves to go back to the back room and comes back with a screwdriver - because (as the other employee ended up explaining) they can't take the whole device, only the battery. Ok. So he tries and then she tries to get the battery case open and neither can figure it out. By this point, I'm annoyed from having to keep track of my kid for so long and having to deal with the male employee, so I say I'll just take the hand vac home and figure how to take the battery out myself and bring just the battery back. Well, the female employee explains I could just take it to the dump as is and they'll take care of it all there. That would have been such helpful information 15-20 mins prior! I have less than zero motivation to come back to this store based on the lack of customer service I received today.
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January 2024 by Vincent Nelson
Drove an hour away to this location to replace the screen on my phone through t mobile insurance and got terrible service. The first time, i was told that the repair guy was already out of work so i had to reschedule. Came back on time and was told that other people getting repairs through insurance made appointments at the same time as me after i had an appointment already. Was told they couldn't do anything about it and then they proceeded to reschedule me again. Why would my appointment of the same caliber as others take a lower priority even though i had already been told to come back? Wont be returning after this gets sorted out.
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October 2023 by all4sports
They were very fast and efficient and was verbally satisfied with the help I received.
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September 2023 by Rebekah Harrison
Estela, she is so kind and helpful. I was nervous about the watches having batteries put in. Estela put me at ease. I was greeted with a smile even on a Sunday!
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April 2023 by Nick Sall
I love going to this store. I have bought several batteries for my vehicles from them in the past and have always been super happy with the customer service I received. This time I got my cell phone fixed and found the whole experience extremally easy and was completely satisfied.
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February 2023 by Bubushki Ikhsubub
Outstanding experience. Staff super friendly and helpful, beyond what I consider standard customer care.
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January 2023 by Carlos Marquez
April was super awesome. I needed an awkward sized battery for my lightsaber. I didn’t know anything about batteries and they helped me figure out what battery to use along with using a test battery to make sure it would work before I bought it.Recommended checking the manufacture warranty so I’d be taken care of if something happened along with saving a picture of the receipt.Great service and super friendly.I got 2 rechargeable batteries that work great so far.
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January 2023 by Amy Maughan
DO NOT GO TO THIS LOCATION! The employee there accused my daughter of dropping her phone (when she in fact didn't), and was so rude that my daughter left the location crying (and was so upset that she cried for a while even after leaving). They don't back up their "warranty" for phone screen repair. I would recommend going *anywhere* else for your battery or screen repair needs.
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January 2023 by Jordan Sloan
They sell garbage automotive batteries then refuse to honor the warranty. Don't be a fool like me and assume that a store that exists to sell batteries does it right.
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January 2023 by Lucas Matze
Staff are super knowledgeable and smart when it comes to batteries! I’ll choose Batteries + Bulbs any day over a Home Improvement or Hardware store.
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November 2022 by Scott Mears
Buyer beware. You are better off going literally anywhere else.I cannot give this location and their management a review low enough to match their service and support.I purchased an X2 battery from them in 2022, as they rims me it was the best unit on the market. This is their most expensive unit, and more expensive than batteries anywhere else in town. I wanted the best though.This unit features a 48 month “free replacement” which helped build the value.Two years after purchase, the battery quit starting the vehicle. The vehicle is kept in a warmed garage and driven under regular conditions.I brought the battery back to the location and it tested bad. They said they had to put it on their machine for 48 hours (!!!) and test again. They did, and it still failed.Then they told me I disassembled the battery. Didn’t happen. Then they told me I froze the battery. Didn’t happen. Last, they told me it has been overcharged. If so, it was a result of being on their machine for 48 hours. The manager April and her “area manager” are unwilling to do the right thing, honoring the warranty on the battery they sold.I hope I can save someone else from the same experience.
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October 2022 by Cheryl Nielsen
We made an order then our customer did not need the item and April made the refund process so nice.
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September 2022 by Tammy Nelson
I needed two different types of batteries, and both were not common. They had both batteries in stock and at a reasonable price. They also took the old batteries for recycling at the same time. They helped me get the exact batteries I needed to match the old ones and it was super quick. I would definitely recommend them!
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August 2022 by J D
Came in to buy a battery for my home alarm system. I got the battery and it rang up for more than the price on the shelf. I asked him about it and he said they were old prices and they have raised. I asked for him to honor the price listed and he got upset and said he doesn’t have time to update prices. Seems to me you should not list the price if you don’t have time to keep it updated. Not impressed.
