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March 2024 by Troy Wilson
Great service. In and out pretty quickly.
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December 2023 by Todd
Been coming to this location since they opened. Between regular maintenance and registration for 4 vehicles I'm there15-20 times a year. Staff is always prompt and professional and make the tedious ritual of car maintenance as good as it can be. Thanks to Victor who always remembers me when I come in and is great to work with.
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December 2023 by Liseth Anciani
I love this location because is near to me, also they are so Lucky to have Roberto work with BigOTires Riverton, he has the most excepcional customer services that I received ever, he told me about a good deal to get my new tires, my alignment and balance, and also my windshields. Thanks for all your workers, and for your good prices, I love it ?
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December 2023 by Sergio J Villa Sifontes
Great service.. Roberto Valenzuela helped me a lot to get the appropriate tires for my 2016 Ford fusion... They did the routine checks and the prices according to the service.. thank you very much
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December 2023 by Richard Wolfgramm
Great place for Tire Service!!!Staff is Really Helpful and Friendly.Had a flat tire and was fixed no charge.Thank you guys at Big O Tires…We also had 4 tires we brought there to switch out and was done when they said with no problems
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November 2023 by Linda Scharf
My husband is a car guy. He took his truck to them for an alignment. They were insisting he needed things he didn’t. He took his truck elsewhere and they were able to do the alignment without trying to upsell fixing things that didn’t need to be fixed. We sent our daughter, who is a single mom, over there for an alignment months later. They told her it was going to cost $1000 to change out some mounts before they could do the alignment. My husband knew the mounts were good, as he had checked them before he sent her to big O. She went over to Les Schwab. They told her that her mounts were good and were able to do the alignment. No problem. Big O tries to sell you things you don’t need.
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October 2023 by Aaron Blair
The staff is very professional and friendly!They finished the work in a timely manner and didn’t even charge me for two tire repairs. It doesn’t get better than that my friend.
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October 2023 by shann mala
They had our car for 14 days to fix power steering.Cost 1,800.Then… we left with a broken AC.That *wasn’t* broken prior to coming here.Awesome.Literally go ANYWHERE else.
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October 2023 by Ms Blade
Roberto was amazing at getting my appointment all set up and my car taken care of with just walking in and I really didn’t have to wait too long. Really happy with my experience so far. Hoping it continues as I paid for their upgraded package.
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October 2023 by J N
One of the worst shops around! Spent well over $5000 at this location and nothing but problems. Took them a week to replace the rack and pinion steering. They left so much grease all over the inside of my truck is it took almost a whole roll of Clorox wipes to clean it all up. Had a break service performed yesterday. Complete rebuild front and back. Got home and guess what? Parking brake doesn't work. Went back at noon the next day and was told they were too busy to look at it. Every time I get something fixed its never done correctly the first time. Almost always have to take the vehicle back. Like I have 3 days out of my work week to spend at Big O tires! As a customer who had service performed the day before they should make me a priority over what was already in line for service that day. This isn't right! Last visit all 4 techs were on their personal cell phones, basically ignoring me and 2 other people waiting in line for several minutes. They act like you are a nuisance when you walk in as a customer. They don't have any customer service skills whatsoever. If there was a closer full service shop these guys would be out of business. Save yourself a lot of time and headaches GO SOMEWHERE ELSE!!!
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October 2023 by Mariah Hardy
The guy who helped me was great. It didn't take them long to get my car in while they looked pretty busy. When I picked up my car, the cabin air filter cover was on my dash and the knobs to my glove box were on the floor. I put it back together when I got home but the attention to detail was lacking. The reason for the 3 stars
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October 2023 by Kirsten Abel
In early September, I took my car in after work on a Friday afternoon after work for repairs. I didn't get my car back until Wednesday. There was very little communication about the progress being made on the repairs.I had been under the impression that I would have my car back the next day, but I was without my car for several days and I felt very frustrated. My car was fixed, though, and Sean (not sure on spelling) was most helpful. He apologized for the lack of communication and made sure I was kept in the loop about my car. He's the main reason I'm giving this review two stars.That said, I have usually had positive experiences here. Although I will continue to do business here, I will be more proactive about communicating clearly in order to avoid future confusion.
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October 2023 by Jenn Basin
This shop is so shady. I have done my last 2 alignments, tired rotation and oil changes with them. The last visit in prepare for a 300 mile road trip. On my trip, I started to hear metal on metal. This shop didn’t even take the time to let me know I needed new brakes! Allowing me to have to spend extra money on new rotors. I had them change to rotors and that very night, my car started leaking oil… my car only has 35,000 miles on it… seems a little suspicious to me. I will never be going back here ever again.
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October 2023 by Nick
3 months ago I called this Big O store on 4689 W 12600 S in Riverton and asked how much it would be for a tire balance and rotation if I didn’t buy the tires at this store due to buying a new car. They said it would be no charge. I took my car in that day and they balanced and rotated with no charge. I took my car in today for balance and rotation and the salesperson said it would be $69.99 since I didn’t buy my tires there and the wait would be an hour and a half. I explained that last time I brought it in it was free; he insisted they don’t do that and it is against company policy. When I asked to speak with a manager he said ok, I’ll do it. I left my car for the work to be done. He called me 10 min later and said it was finished. I have a prevalent scratch in one of my rims; when I picked up my car, that rim was in the same spot as when I dropped it off. When I brought this up to another salesperson, and asked how a balance and rotation could be finished in 10 min when I was originally quoted an hour and a half. He said he has 7 techs working and the work was done. I left, knowing they did not do the work and lied about it. I called the Big O store on Redwood Road and asked how much it would be for a tire balance and rotation if I didn’t buy the tires there due to having a new car. He said $29.99 if I haven’t made a purchase at that location previously. When I explained what happened at the store on 12600 South, he apologized and was shocked that they quoted $69.99 for a rotation and balance. My wife then called the store on 12600 South to see what they would quote her for a tire balance and rotation if she didn’t buy the tires there; the salesperson she spoke with said $59.99. Good luck if you go to this location - I won’t be going back.
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August 2023 by Russ W.
Roberto was very helpful and knowledgeable. They were able to get me in on a Saturday and I was able to wait.