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April 2024 by Jess Lanthier
The worst papa johns pizza and customer service I have ever encountered. Dont waste your time here. You'll regret ever going.
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April 2024 by Michell Cano
I had more than two hours waiting for my pizza and it didn't arrive, I called to ask and they told me that it would arrive in 10 minutes, I waited half an hour more and nothing. what bad service
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March 2024 by Frank K
Door Dash delivered - totally unexpected. We left a tip on order but wonder if the driver got it. Pizza was good with the exception that they piled almost everything toward the middle. Typical big box pizza.
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February 2024 by Kaitlyn Malloy
Seriously a JOKE. Ordered pizza online and said it would take about 40 min. After swan hour I called to check on it and they told me it would be delivered in 2-5 min. Here we are 40 min after almost an hour and a half later and nothing. Called and they said it was just delivered. Not outside anywhere. Ridiculous.
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February 2024 by Becca Triplett
Two times in a row we have had issues with our delivery. The first one was a hour late then it came incorrectly made. The second order was late and I called they said it was carry out I clearly have a receipt from my email showing delivery. They argued with me on the phone saying I would need to wait an additional hour for my order. I told them it was already 20 min late then I asked to speak to the manager he said he would call door dash and get it there in 30 min it arrived 45 min later very cold. Both orders were around $50. I feel they should have been more on top of it and made sure to make it a priority bring it was their mistake and also should have made sure it didn’t arrive cold. Do not recommend at all for this location.
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February 2024 by fischer adams
They made my food wrong then didn’t even give me a refund made me pay again for the right pizza and threw my first pizza
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February 2024 by Kenzie Wallace
Awful custom service. Went in politely asking if any pizzas were ready and the register guy had a smart remark that “I think they’d need to be made”. Will not be coming back to this location.
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December 2023 by KD O
I love Papa John's Pizza, I do. But after tonight's experience, I will NEVER order from this location again. I didn't receive my pizza and not only did the app say it had been delivered, but asked me to rate the driver. I tried calling the store for 15 minutes and each time it would put me through to where it said it would be answered, then it would say call could not be completed and to try again later. Finally I drove to the store. The manager said, "Oh, yeah, your pizza was delivered to the wrong address. They called and said they had a pizza they didn't order." So this place had my phone number, it is on every order and they could have called and explained that they would send another order right out. They did not do that. Instead I had to drive to their location. If I wanted to do that, I wouldn't have had delivery. I told the guy I at least needed my tip and delivery fee refunded, thinking he would remake my pizzas. He said he would refund the whole thing. I was thinking I would still get my order. Nope. He refunded my money which since I didn't get my pizza he had to do, and dismissed me without any effort to make it right. For the problems I had and having to go over there because they didn't answer the phone, I would expect he would have discounted my order, or thrown in a free dessert, something. But no. I am out time, I am out gas and I have no pizza.
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December 2023 by Lan-God
I would rather eat the box the ‘pizza’ was delivered in. I ordered a pizza here and I ended up throwing it out and finding something else to eat. Don’t waste your money or time here.
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December 2023 by bret wright
Ordered some pizza and never received it. After an hour and a half of waiting I called the store. They said they’d send a new one out with a different driver. Another hour later we still hadn’t received our pizza. I called the store again, iterate of course, and the employee thought it was a good idea to yell at me and hang up on me. So I called back and talked to the “manager”. He was very unprofessional, shouting at me, trying to defend their absolute piss poor job of handling customers. You are in the customer service industry and did nothing for your loyal customer. This papa John’s store has the worst employees, managers and service. Do not buy from them.
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November 2023 by Pete
Delivered my pizzas to wrong house. Call center must be more competentIn verifying correct address.
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November 2023 by Josh Painter
I always thought it could never happen when I saw people with upside down pizzas, but here I am. The driver had it upside down pulling it from the bag (doorbell camera proof) before setting it in the porch. He backed up and took a photo of the upside down box ?. It was pretty funny actually. The down side is, the call back to the store got zero reaction and a "I'm using DoorDash right now so it will be an hour to get you a new one".... I get being busy but some things need to be handled a little better than back of the line.
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November 2023 by Scott Durfey
This place is such a joke tried to order a large pepperoni pizza and cheese sticks which was $40 and outrageous. Wish I wouldn’t have ordered it. The food was trash but not only that they double charged me and I’ve now called them seven times trying to resolve the issue and I cannot get through to anybody. I will never order from this garbage establishment again.
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October 2023 by Parth A.
This was the coldest pizza iv'e ever gotten i came to pick my order up a minute after it said completed i had to reheat the pizza in my microwave. DO NOT order their wings they are the worst wings ive ever had and dont get me started on the sauce they just drizzled a light amount on top of the wings. The wings themselves were really small and tasted like raw eggs.
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September 2023 by The Phantom Thieves
The people here don’t read instructions! Several times, I have asked for LIGHT cheese, and almost EVERY order, my pizza arrives with regular cheese. Edited to add, they won’t take responsibility for your order being incorrect or GIVEN TO ANOTHER PERSON.
