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April 2024 by Elizabeth
Their grooming salon is a wide-awake nightmare. Informed desk person I'd wait for my dogs in the store. Returned to the grooming desk 1.5 hrs later only to be told there was a "delay" and my dogs wouldn't be groomed for another 3 hrs! No text, no phone call. When I picked them up my larger dog's ears hadn't been cleaned -- although some kind of deodorizer or cologne had been sprites into them, and I was told my smaller dog "wouldn't cooperate" with the groomer and, therefore, was still ungroomed. I noticed, also, while shopping that a number of birds, rodents and reptiles held for sale in the store had dirty water dishes and empty food dishes. Welcome to pet hell!
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April 2024 by Ana Cecilia Escalante Gonzalez
I took my dog several times and sometimes he gets wet and in November 2023 I asked them to cut him and I selected a cut that was not so short and he ended up completely shaved. Today I took him for a bath and they called me 1 hour and a half later to tell me that they had not been able to bathe him since he had some knots and they called me 1 hour and a half later to tell me to look for my dog because they could not bathe him . 0% recommended.
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March 2024 by Caitlyn Schilz
Today my family and I went to PetSmart to get a Pleco for our aquarium, and the lady that was helping us at first was so rude, I believe her name was Tanya. The way she talked and acted made it clear she had no interest in being helpful or respectful and just wanted us to leave. I understand asking some questions about our setup to make sure we'll provide a good home for any fish we get but no one wants to be treated like they're stupid and don't know what they're doing. And that's exactly how she made us feel, then there was another employee that took over to help us and she was awesome!! she helped educate us about what fish would be good in our aquarium and she didn't treat us like we were stupid, unfortunately I did not catch her name. I hope a manager see's this and talks to Tanya about how to treat people with kindness.
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March 2024 by Jacob Moreno
They severely neglect their fish. Several are actively diseased, dying, or dead. When you ask the staff, they can't tell you when or if the fish you are buying have been sick lately.If you actually care about animals, I recommend you go anywhere else.
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February 2024 by Sallie Melifeng
We got our Guinea pig here, I think supplies are a bit pricey compared to Walmart but other than that it's a great store to get your little furry babies. "This is bubbles"
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January 2024 by jaiyme petersen
Our dogs love it here. Always friendly staff!
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January 2024 by Alisha Nikloe Bowen
It's ok but why a lot of money on some stuff
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January 2024 by Joe
Great customer service
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January 2024 by Ryan M
Friendly staff that helped me find some good prebiotic for our 3 dogs.Well stocked with a good selection of items.I will go back again.
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January 2024 by Jade Murray
Clean and well organized! This location least has what I am looking for!
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December 2023 by Joseph Pendleton
I want a kat but the place I live at doesn't let me :( I like to play with the kats here.
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December 2023 by Stephanie H
Well laid out. I loved the animal meet and greet room it made it easier to get to know the dog we where looking at and ask lots of questions. We did eventually adopt her.
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November 2023 by Brandon Allred
Good place for generic dog food but for specific brands is not our miss
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November 2023 by Nikki Titara
Thank you so much to Aspen this morning! My mom and I drove an hour because they were the only ones online that said they had the tank we needed for a temporary enclosure for my injured hamster. When we got there unfortunately we didn't see any and she went to look in the back and at first didn't see anything. After looking at other stores and looking in the back again she miraculously found one and dug out of of a pallet! I appreciate her help so much
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October 2023 by Tammy Spearman
I would recommend Petsmart for grooming...especially if you have larger dogs. A lot of places don't take larger dogs, and mine are both over 100 lbs. They brushed their teeth and trimmed their nails and did a wonderful job making my dogs feel pampered, they both came home smelling wonderful!!!