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“Summit Fleet is such a great company to work with. I am really impressed by Summit Fleet Utah team especially Mike M. and Anna R. their commitment to going the extra mile for me and our company has been AMAZING!!!”
“Excellent customer service and very personable. My near 20 weeks pregnant wife did not have to get out of the car nor lift anything. I was held up at work and could not go to the pick up location. My wife ended up being the one to do the pick up. Extremely grateful that customer service such as these still exist these days.”
“Couldn’t have asked for a better experience. They went above and beyond to help me out when I was in a tough spot. Would highly recommend them over any other location.”
“This location has a BRAND NEW STORAGE FACILITY! Plus they just rolled out 1 year price lock ? Guarantee!???️ They also have U-Boxes! They help walk you through the entire U-Box rental process ?”
“The day before heading out for a camping trip my personal truck had an issue. Enterprise Truck Rental helped me get a truck that could tow my trailer and saved our vacation. Lisa was very helpful and checked in with me to make sure the truck was working as planned. I would 100% use these guys if you need to rent a truck.”
“UPDATE: I am editing this due to owner involvement. The following day after the transaction, the owner did issue a refund to resolve the problem. We had already completed the refund through Uhaul, so we issued them the refund back. While I do not like that I was told there was nothing they can do originally, I do appreciate the owner just handling it to fix the problem. Because of this, I have changed my review. 4 stars, but would have been 5 if the worker at the time had taken a little extra time to resolve the issue or at least let me know they would work on it the following day.
ORIGINAL POST: Look at the ratings people. Rented a Uhaul and drove it 3 miles. They charged us $69 because it showed we did 50 something miles. I called and said I have photos, and what I was told by Utah (yes that is his name) was there was nothing they could do and I had to call Uhaul. Making mistakes is not an issue, but putting the problem solving solution back on the customer who didn't make the mistake is not cool. We called Uhaul, sent the photos and got a refund. We were told the store could have done this if I had photos....so apparently they just don't want to put the work in.
Look, you have to trust the people who work on your car with a high level of ethics that they will do what's right and not skimp corners. If they handle. Uhaul this way, can't imagine they do any better on your car. I am filing a complaint with Uhaul regarding this station and indicating that there may be some funny business going on since 50 something miles seemed to have appeared from no where. If you have to rent a Uhaul, triple check your stuff. Pictures of everything. If you are taking your car in for work.....I'd say be cautious.”
“Renting with U-Haul was an absolute breeze. The entire process was incredibly smooth, and their mobile app is exceptionally user-friendly. It makes managing the reservation, pickup, and return completely hassle-free. Highly recommended for a seamless experience!”
6AM - 7:30PM
135 E 11400 S, Sandy
Truck Rentals
“This location agreed to help me out of a jam. Riverton location sent me over. The sticking point was the person in Sandy telling Riverton they had a the equipment was gone before I could drive over. It kind of left the remaining employees and me in a pickle and I had to make two more stops at two more Penske's before I had what I needed. I nearly dropped the whole thing to start over at U-Haul.”
“I probably wouldn’t have gotten my rental truck here if I had looked at the reviews first, but I actually had a very positive experience. I showed up about 45 minutes late to my pickup because of something that came up that morning and they didn’t give me any problems about it. I don’t remember their names but I was helped by a man and woman who were both very friendly and despite being late, still let me call my primary car insurance to confirm that the rental would be covered. The truck was perfect for our move and because we were dropping it off on a day they were closed, they told me to just bring it back at any time. So I got several extra hours out of the rental that ended up being a huge help.”
“Great costumer service and easy to work worth. Was able to set up everything over the phone with no problem. I would recomend these guys for a u haul truck any day.”
“If you need to rent a Uhaul, this place is nice. The staff is super friendly too. Kinda hidden sorta, because its also an auto shop but its easy to find being right off of 9000 S & State St. Calling ahead helps but not necessary.”
“This was the best UHaul experience I have ever had. The agent was courteous, quick and efficent. Everything was ready to go. He completed the paperwork in record time. I personally inspected the equipment before hooking up and noted that it was clean and in good repair. I was hooked up and out of the facility in less than 15 minutes... TOTAL!!! Because I picked up late, they extended the drop off time for me by an hour! What great customer relations! I am totally impressed with this operation and the agent I worked with! I would highly recommend this location over all others I have used in the Sandy area.”
“No bait and switch like other rental companies. What they said they were going to charge and what the final bill was, were the same, which is refreshing! Great customer service too. If you're considering a rental car company, pick these guys. They were awesome.”
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“I want to express my sincere gratitude to U-Haul for their friendly and helpful service. Everyone treated me with kindness, and I truly appreciate that.
I also want to give a special thanks to an older gentleman who kindly shared his suggestions with me. His words were honest and helpful, and I’m grateful from the heart for the time and wisdom he offered.
Thank you all for your excellent service and for making a positive difference with simple but meaningful gestures.”