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October 2023 by J Egan
The best customer service! Last week I wanted the SE Dyson dryer in the Blue & Blush and Jodi went out of her to help me find it! She was soooo patient and answered my million questions. She is amazing! I went back today for a clinique gift set and yet again.... their service did not disappoint! Thanks for going above and beyond.
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October 2023 by Kellye
I just recently switched from Sephora to ulta, it’s closer to my job and the staff is amazing!!!! I’ve been in 3 times in the last week and a half (for things I don’t need) ? Abbie is like a bff, she’s down to earth you know she isn’t selling things that don’t match you. If you ask questions she will run the whole store to look for what you’re looking for. I wish I knew more of the staff (this place is becoming my second home ) thank you sweet girl for always going above and beyond!
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September 2023 by Angela Brimmage
If you want to have an amazing experience trying on makeup to see what’s perfect for your skin, then ask for the makeup artist David.David in an individual that cannot be duplicated! He’s extremely kind, and attentive to your needs, and will figure out the exact color your skin needs. David is an employee that genuinely loves his job, and cares about satisfying the customer! David took good care of me, and I will always come back for any of my skin care needs.David also has a great boss named Vanessa, who is kind and sweet. She appreciated hearing the compliments I gave David, and how good he took care of me!Thank you ?
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September 2023 by Crystal basile
I visit this ultra frequently and today I was literally blessed with the kindest woman at checkout, Sam. The interaction we had may have seemed insignificant to her but I’m having a hard day and she doesn’t even know how sweet and SO helpful her comments to me were.I’m so grateful for this interaction with this woman thank you for the unexpected care, girl I appreciate it
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August 2023 by Alisa Cox
This location is great! Everyone is warm and welcoming and happy to help. I was looking for a perfume scent and one of the associates showed me multiple options. I ended up finding 2 that smelled amazing and purchased both!!! I also love the selection of makeup and hair products and their return policy can’t be beat!
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July 2023 by Danielle Fleszar-Ball
I received 2 bareminerals foundations as a gift. When I went to exchange it, the associate and manager both attempted to "find" the receipt from purchase (which I told them it was a gift) let alone i know its been more then 30 days.After the manager was finished playing around in their computer and overriding the price of $39.00 a piece. I saw what she was doing. I was told they can only offer me a $ 2.50 credit per item. How is that possible when it's on your self for $39.00!?! These were unopened and sealed items. I just can't believe their "customer service "
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July 2023 by Sarah
Val and Samira are the sweetest! I came in looking for my brow color and they were both so helpful. Such a nice and great experience :)
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June 2023 by Casey Jepsen
Ulta always has an excellent selection of high-quality beauty products and their staff is helpful and kind. During this latest visit, the store seemed fairly untidy. A lot of shelves seemed messy and had products knocked over, etc.
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June 2023 by Yesenia Barrera
What a not reliable place! I have an appointment schedule since Wednesday this week, no call, no message, they just cancel my appointment when I get there; due to the person doing hair having “the flu”, what a joke. How you don’t have more employees? So if this happens you can still get your customers in.
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June 2023 by Toni Herrington
I am so impressed. I got my hair styled and cut by Bry and I was so happy I came to this location! I have had great experiences with my hair cuts here before at other locations but Bry was very kind, she knew her stuff and was very authentic. I love my hair cut. ABSOLUTELY love it! Thank you Bry at the Riverton Utah Ulta Location.
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May 2023 by Maria Rose
I came in there yesterday to process a return but got some reason it was only allowing .10 to be given back on my credit card and the rest of it on a gift card. The manager Vanessa was called to come and help out but couldn't get the system to work. She tried her best to find the right answer and even reached out to other locations to see if they could give her an answer as to why the system would let her return my whole balance. She was extremely apologetic and so very nice with a friendly demeanor and it was clear she just wanted to help. I appreciated her trying to get this solved and even tho we couldn't I left with a gift card and she said she would honor a discount on my next purchase. I will be shopping here from now on because of her eagerness to assist!
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May 2023 by Jenny Anderson
I am writing to express my deep dissatisfaction with the customer service I received from one of your manager Vanessa, with the intention of returning an item I had purchased earlier. However, when I approached the returns counter, I was met with a highly unpleasant and rude attitude from Vanessa. Her behavior was completely unprofessional and left me feeling disrespected and frustrated as a customer. When I presented the item for return, Vanessa refused to process it and stated that it did not meet the return policy criteria. Despite my attempts to explain that the product was defective and fell well within the specified return period, she continued to dismiss my concerns without providing any reasonable explanation or alternative solution. Her tone of voice was condescending, and she displayed a complete lack of empathy towards my situation.
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May 2023 by Shelli Armstrong
Went in with lots of questions about makeup for an upcoming Photoshoot and Taryn was so great about playing around with the makeup and options to see what worked and what didn't. You could tell that she had a passion for makeup and really wanted to help. This was above and beyond because I tried a different location for a friend to do the same thing and did not receive the same service.Knocked off one star because they were out of almost everything we wanted to order and the system that allows you to order in store and ship to your house was down and the coupon for free shipping was expired.
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April 2023 by Ashly Peterson
Last week I came Samira MAC Artist did an amazing makeup for my daughter Prom, I would highly recommend her, she was very professional, knowledgeable, friendly ☺️
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March 2023 by Joan Riley
I went to this Ulta to get a haircut. The big gal with blonde hair cut my hair. She did an OK job with the haircut; however, she said rude & odd things to me. She talked to me in a condescending way. I believe she will be rude to all customers who are thin or a normal size.
