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November 2025 by Jacob Schneidewend
Best wash ever!
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November 2025 by Bradon Clark
Great and friendly car wash
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November 2025 by Michael Vera
45 minute wait for one car ahead of me because the cashier likes talk to his friends will not come back.. waist of my time
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November 2025 by Casey Seaver
Wash factory Roy has always taken great care of my cars being washed and cleaned. Get comments on how clean my cars are all the time. Thanks Roy location for always being great!!
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November 2025 by Kristy Clegg
I love the actual wash and people who detail your car. My biggest complaint is the girl at the window. She is very snobby. When I explained I was having an issue with my sticker and it happened last 4 times her advise was not I’m sorry let’s get you a new sticker it was oh well you will have to just come to the window every time then. With a big truck that is very inconvenient as it’s a tight turn. I came back another day and someone gave me a new sticker with no issues. Came back 3 times and had no issues. Then today 11/5 I come again and I’m in the far lane and I push help button 3 times before she comes over all snobby again. Like she was annoyed that I pulled her from her phone or what ever she was doing. She needs to learn some customer service or not be working the window.
Edit review as the manager has reached out to correct the issue. Appreciate them taking the time to pull video footage and look into it.
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November 2025 by Alexander Fairchild
Awesome service. Great price for monthly subscription.
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October 2025 by Eric Bowman
Brought the fleet truck through, and they basically detailed it for a very respectable price! Fast and friendly, even put a fragrance in it. Would recommend.
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October 2025 by Melissa Caan
I needed assistance managing my membership. Alissa was so patient and professional. We decided to extend our membership. Thank you Wash Factory for your amazing staff and customer service.
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September 2025 by Randy Brown
Always a great place to have your car washed, employees are incredible.
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September 2025 by Ray Zimmerman
Great job, just wish there was a way to tip online.
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August 2025 by Rod Hamilton
They are superior
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August 2025 by Shirlynn_C
I am not typically one to leave negative reviews, as I manage a customer service team myself and fully understand the challenges that come with this line of work. However, after giving this establishment multiple chances to improve, I feel compelled to share my experience. Unfortunately, I will be canceling my membership.
The issues began when the barcode on my account was placed incorrectly, preventing me from using it. When I brought this to the staff’s attention, both employees I interacted with were dismissive, unprofessional, and acted as though assisting me was an inconvenience rather than their responsibility. Since then, I have experienced repeated instances of poor treatment from staff members.
The cost of the membership is not my concern. The real issue is the consistent lack of respect and courtesy shown toward paying customers. I recognize that for some employees, this may be their first job, and I understand mistakes happen. However, it is ultimately management’s responsibility to ensure their staff are properly trained and understand the importance of professional customer service.
I truly hope management takes this feedback seriously, as this business has the potential to improve and grow. Unfortunately, until meaningful changes are made, I cannot continue to support it.
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August 2025 by Johnny Del Vecchio
Great customer service
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August 2025 by Casey Chartier
Awesome
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August 2025 by Angie
Just barely left there and one kid is working hard in the single hand dry lane while all others are walking around or working on full service lane, this kid did 3 trucks in a row all by himself, deserves all this tips today!! Good job, wish I would have caught your name to let your boss know!!
