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September 2023 by Nadeem Ahmad
They put my old part but they charge from me new part
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August 2023 by Monica Mynhardt
Great service and help us immediately to fix an oil ? seal on the wheel. 3 hours, and we were on the road again.
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August 2023 by Sherman J Sicard
Great staff and a good part's availability with good mechanics.
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July 2023 by Kevin Hurst
Called in for a water pump replacement road side and they were onsite within about a hour had my truck fixed and rolling in roughly 2hours. Preston is a top notch tech and Dave the service mgr treated me fairly. Will highly recommend their services.
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July 2023 by Janet Escobar
On our way to Colorado, our diesel RV broke down. As a mom, I thought our vacation was over before it began. I was preparing to come up with a plan B so my kids wouldn’t be disappointed. Our tow truck got us to Kenworth Sales a little after 4 pm. We prepared ourselves to lose a days vacation or more, figuring they wouldn’t get to us before closing. A technician began diagnosing the problem right when we got there and found the problem before 5 pm. He fixed the problem and instead of just sending s on our way and going home (closing was at 5), they took my husband on a test drive to confirm the problem was fixed. I cannot express the gratitude I have for this company. They were so efficient and professional, I will never forget how they saved our vacation. We had no mechanical problems on the remainder of our travels to Colorado and back to California. Thank you Kenworth Sales, you made this family so happy.
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June 2023 by Robert Belanger
I was in for repair and the service department was very accommodating and prompt in addressing the issues I hadCould not ask for more professional people.
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April 2023 by Abdihakim Yusuf
Our truck broke down and towed to Kenworth Dealer in Salina. We slept the night and in the morning we met with Tyler front desk, he’s a wonderful person and welcoming. Our truck was fixed the same day.I do really greatly appreciate Tyler for understanding my truck issue and he’s greatly helpful person.If you go this Dealer ask for Tyler.
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January 2023 by Michael Hyde
Been “Truckin” since 1977 off and on! This is absolutely the best shop I’ve ever used! Top quality service, pricing and results. If anywhere close with an issue take your “problem” to these folks. Honest, fair and good all together! Will tell all who might listen. These kinds of shops are too few to not share!
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November 2022 by Khurshedboi Sattorov
Cool people working here. Communicative, informative&despite beeing overloaded always will find the time for you !!!
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September 2022 by Ricky Williams
The guys here are getting better with what they do but unfortunately I've had a bit of an issue with the guys wanting to "call me later" instead of taking care of the thing I was after right then and there. As being someone that's worked that side of the counter for 7+ years in my recent past, I would never do that to a customer. It was always first in first out and put the phone on a brief hold if possible. I recommend giving these guys a shot but remember you may get placed on a long if not permanent hold. It always looks good to for a company when the employees go above and beyond to know their stuff and understand who to help first.
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June 2022 by james melton
I called in on Thursday the weekend of memorial day weekend. Kenworth of salina utah was absolutely great. I needed the bushing in my steer axel replaced. These guys got me in on Friday morning 8am and had me back rolling by 3pm. Absolute great work. Savannah in service you rock. And Dave the service manager thank you.
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March 2022 by Summit Pacific
Stuck with frozen load and a de-rated Kenworth truck in Salina, Utah. Normally this would make people cringe but not me thanks to the hidden gem, Kenworth of Salina, Utah. I first spoke with the service manager David. He was very pleasant on the phone and told me to get the truck there and they would do their best. Upon my arrival, I was greeted by Jaime. She let me know that David was out on a test drive with a recently repaired KW. In my mind, I thought “wow, the service manager test drives the repairs to ensure the job is complete. This is amazing!” At any rate, upon his return to the shop, he spoke directly with me and assured me that once one of his qualified technicians was available, they would jump on it. I was really nervous and pacing as I had to be in Denver by 04:00.By 16:30, I was feeling like there was no way I was dropping this load on time. I settled down at the local Mexican Restaurant( El Mexicano) to drown my sorrows in a burrito. (By the way, the restaurant was awesome). While eating my way through the burrito, I got a call from Brett. He said they found the issue and they had the part in stock. I was amazed beyond belief. They came and picked me up from the restaurant and drove me back. I found that Jamie, Brett, and Ryan all stayed late to ensure my truck got back on the road that night and I made my drop 2 hours early. The team in the service department at Kenworth of Salina are the best and I owe them all a debt of gratitude. Thank you from the bottom of my heart.
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December 2021 by D Pella
Great service and great experience, I went there with my truck damaged (head gasket)and they fixed more fast than anybody (just 3 days), highly recommend
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September 2021 by Inder Singh
Nice people ? helpful
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July 2021 by David Hernandez
Great afternoon hr service.