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September 2025 by Micah Davis
The problem with UPS is that they refuse to let you speak to a human, they have no number for the local shipping center, and when they hold your package, there is no way to contact them and fix the shipping. This is even though the other half of the time they can get you a package at a new house, when they can't there is no way to recover it before they send it back. Unfortunate, but they simply need to provide a method to resolve issues.
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August 2025 by Bobbie Stickney
Store hours are ridiculous and packages are always damaged
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August 2025 by Jace St. Pierre
Please bring back the real customer center where employees take your packages! The package drop box is too small for most packages!
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July 2025 by Thom Swapp
They closed
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June 2025 by Kimberly Jones
What a joke! The customer center in Salina is permanently closed! Now you have to go to Richfield or Gunnison to return larger packages that don’t fit in the box out front of the center or pay outrageous fees for home pick up! We have a hub here and can’t use it. Terrible!
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January 2025 by Ron Glines
In my review above, I said: impossible to talk to a live person.
You responded: Please contact us with your details through the support options that are available under the Contact Us link on ups.com or send us a Private Message or Direct Message with your details on our social media channels: Facebook, Instagram, or X @UPS.
My response: Been there, done that. Black hole!!!
What's the direct number to your Salina, UT facility?
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January 2025 by Ron G
impossible to talk to a real person
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September 2024 by The Doctor
Efficient and friendly staff. My go-to for shipping important packages.
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September 2024 by Keli Wright
I had to drive an hour to get my package from ups because it wasn't deliverable to my po box. I was treated ultra respectfully by the woman that helped me when I got to the center. She was very helpful and polite and had great customer service skills(I know a thing or two about customer service because I've been in this field myself for over 25 years). I would definitely recommend this service center if I knew anyone who needed advice on one to use.
I would love to recognize the employee who helped me, but I didn't catch her name, unfortunately...
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July 2024 by Terin Orahood
Delivered my package to the wrong, the drivers don’t know how to follow directions
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June 2024 by Brian Middleton
100% happy, these guys/gals work extremely hard to make sure sanpete county gets its delivery items, there under valued but extremely needed! Thanks everyone!
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April 2024 by Brydger Wright
I'm the type of person that usually prefers shipping through UPS rather than USPS. But they've been no help this time.This problem was definitely caused by user error and the responsibility is on the person sending the package, but when entering the unit number, they put in the wrong, and non-existent untit number.You'd probably assume that UPS would take it back to the wearhouse and contact the sender for more information right? NOPE!They'll just mark it as ✨️delivered✨️at a garage. We there is no garage anywhere on my property.Word of advice if you're sending a package to someone please don't put in the wrong until number, but also avoid UPS in Sevier County because they'll just deliver it to some garage some if they don't know where the address is.
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January 2024 by Dennis P Thomas
Salina UPS is the "Blackhole" of Delivery! Once, twice, thrice; maybe but continued problems exist. Items are continually damaged at this location. We've been waiting for a Christmas package but can't get an answer from anyone! Package went through six locations until "blackhole" says the package is damaged awaiting, waiting, oh yeah, waiting for somebody to inspect the damage. Why can't they deliver the package and we'll decide if it was damaged? They probably have gone through personal items and kept what they wanted. ...just deliver the package. One last thing that others have posted; you can't get an answer other than by "AI" at this location. Good luck with that!
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January 2024 by Terry Foot
Automated system is won't give me a phone number to call you in person bad business.
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November 2023 by Lymanforsythe
Not user friendly.
