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September 2023 by Tirzah Young
I tried all last week to get someone to answer my calls since it was coming up on Labor Day weekend so that I could get my pods picked up and avoid further charges. The day before they were supposed to bring us our pods to unload at our new house they charged us another almost $1000! We didn’t even store a full month with this company and if they had not put me on a 2hour hold they would have had their pods back in less than 30 days as well. I can’t believe that after paying over $2200 initially for 3 pods, they charged us almost another $1000! When I called she didn’t even know what the fees were for, she said “If I had to guess” I said guess?!?! Aren’t you the billing department?! I’m so angry. I really hope this company will rectify all of these charges. Otherwise it’s a total scam!
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August 2023 by Brickyard Kennel
The containers are quite small compared to other on-site storage companies (16ft vs 20ft). The unit was full before we got everything out. They were having a 40% off summer sale (code was: SUMMER40 as of 08/01/2023)!! The good news is they have a remote controlled truck that will park your unit wherever you choose!!
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June 2023 by Julia Sim
First, work with Sales, not Service! I had 2 containers on order and realized I needed 3 more a day before I needed them. Service sent me on a goose chase, but once I reached Sales I worked with 2 amazing reps, Mallory and Julia and the Salt Lake warehouse manager.These 3 bent over backwards to help me accomplish the near impossible. Kudos to them for their ability to communicate with each other across time zones and thousands of miles. They made it happen! The driver even had to do some magic to get the pods to fit in the space available. With their help (and lots of others) I was able to pack up a 4000 sq ft store in 2 days!Hint: call early in the day! I initially called at 4 pm MT (6 pm ET) and spent 2 hours on hold never reaching a person. I called at 6 am MT (8 am ET) and immediately reached a human.
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November 2022 by Aaron Wolfcale
Pack Rat has been one of the worst and irresponsible companies I have ever hired. If you want a service that will do what they say they'll do and fix mistakes that they make, I would highly recommend going with literally any other company you can find. In my experience, they'll ship out containers they aren't supposed to ship and then ask you to pay for them to ship them back. Then, once you finally do get the stuff you need to your new location, there are constant last second delays which they are unable to fix. It's clear that Pack Rat has extremely poorly managed logistics and customer service teams and a severe lack of responsibility and integrity. I'd recommend spending a little more with another company. You'll end up saving a ton in the long run.
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September 2022 by Dillon Aerick
I chose Pack Rat over PODS.. and I regret it! They were cheaper by $100 up front. But will end up costing us THOUSANDS of dollars in vacation time we had used based on their contract.I had to reach out to them to find out that they will not honor the delivery date. Talked to three people, heard three different sets of information. They have offered no apologies, no compensation, and no solutions. They will be 5 days late IF they can find a driver. I wholeheartedly recommend a different service.
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August 2022 by Trevor Jennings
We ordered a pack rat container for our move from Indianapolis to Salt Lake City. The Salt Lake City pack rat didn’t give us an hours notice, tried to come by before we had our apartment which we had previously informed them that they couldn’t be there any earlier then 9:30am as that is when we get our apartment. They tried delivering it early, when they couldn’t deliver they told us they wouldn’t be able to reschedule us for another week. Now we are headed to their facilities to unload our stuff at there facilities and deliver them ourselves. Do yourself a favor and just buy a trailer if you have a vehicle that can pull it for your move, it would be well worth it to not deal with these clowns. Worst customer service experience I’ve ever had, if I could leave 0 stars I would. Unfortunately this company is to big to fail but it’s customer service says it should have failed.
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August 2022 by Matt B
Ordered three units to be delivered five days apart with the intention of loading, moving, dropping off another. They arbitrarily changed the second delivery date to arrive after the third pods delivery date. Because the pick of the first pod was tied to the second delivery date, it wouldn’t be picked up until after the third pod was delivered, confusing I know. Long story short, ended up canceling the second and third deliveries and went with P.O.D.S. Oh and they advertise barn door style pods and why I went with them in the first place, a roll up door style arrived. I would never recommend, such a dysfunctional company.
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July 2022 by Laura Hanry
The employees were kind, thorough, and worked incredibly hard. I’m recommending this company to everyone I know! I appreciate how delicate they were with all of our things, and the pricing was extremely reasonable.
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July 2022 by Johny Schwarz
I was assigned a wonderful moving crew! Arrived early and very thorough with moving from location to location. Will 10/10 use in the future.
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July 2022 by May Bo Hubbard
The local driver in Salt Lake was nice and easy to work with. We got two containers and everything went smoothly with our move. The only thing is that they can make it more clear that the container rental rates areas in addition to the transportation fee. It would have been nice if they used their text service to communicate more about the delivery of the containers. They sent me a text that they were coming to pick up which was really convenient. But when we were waiting for the containers to be delivered we didn’t get notifications until after 6 pm the day we ordered it which made moving very stressful because we were not sure if the containers were still coming. Other than having more text updates Pack Rat was the most affordable way to move and we priced it out with several moving trucks and moving containers. I’m pretty much nearly satisfied with the experience and would trust them to move again if needed. There was a three week lag time to get the container across country which worked out for us but may not have been the fastest way to get your stuff moved if you need it quickly.
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March 2022 by Williams Thomas
We used Pack-Rat a couple of years ago, and had a positive experience then. So when we needed to look for movers, we contacted them first. They worked with us to determine a date and were very professional throughout. They offered us a fair rate for the move. The movers arrived within their window of time they had given us, were extremely efficient, and got the move completed within the estimated six hours. Once again, we are very pleased with the movers and the company. We would definitely use them again.
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December 2021 by Ryan Kirkpatrick
Do not order from this company. I placed an order for a container to be delivered, on the delivery date, I looked up my order online to verify everything was okay and the order had been changed to the next week. The day after I have to leave my house. I called them and they said an email and message was sent to my phone number, neither was sent. They said they could not do anything because their truck broke down. Only order from this company if you want o be put in a horrible bind of not having a container to use for a move. Terrible company.
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November 2021 by Lorraine G.
Save yourself a lot of grief, and do not use this company for a long-distance move. They haven't missed a beat, charging us storage, but trying to get them to deliver and pick up the PODS is like pulling teeth. Since we contracted with them, they have stood us up 3 times. You have to wait 10 business days after the PODS are shipped. When we called to schedule delivery, it took 4 HOURS to reach someone. They called this morning and said they would pick up the POD, and no-showed again. The POD is in the way, but they don't care. Their driver told us they're "too busy" with stores' Halloween items.
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October 2021 by Crystal Mateer
DO NOT USE THIS COMPANY! Pack rat and zippy shell are complete frauds! The sneak in hidden charges and lie to you! They also charge your credit card more than what you agree to in your contract! Complete thieves! They should be taken to court and shut down! If you have used them I suggest you look at your bank statements to be sure they didn’t steal from you!!! I wish I would have read the reviews about them on google and the BBB! Everyone hates this company and have been screwed by them!
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September 2021 by Katie Hampton
I've never left a bad review anywhere until now. I do not recommend Pack Rat at all to anyone. We had a terrible experience and ended up not even using the crate because there were so many issues with it. Even though we did not use it, Packrat still took over $700 from us and it's been over a month since and we've been unable to get any money back. It's been a terrible situation for us. We've called many times and been promised it would be refunded and it never was. When we call Back in we are told there is no note on our account indicating we should have a credit coming. We've been lied to and have had such a awful time working with everyone we've talked to at pack rat. Unfortunately no real help has ever been available to us. Really hoping that changes.
