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October 2023 by V R
When we first got there I was not thrilled with the customer experience all the people working there were hanging out at the cash wrap.Once I actually got to the cash wrap Julian was simply amazing she helped me with all my questions and was super friendly. She let my little use the restroom which was very kind since they are employee bathrooms only.Julian went the extra mile when closing out the sale and I truly appreciated the end result. Thanks girl!
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September 2023 by Dalton Roth
Store hours say they are open until 8pm on a Mon-Saturday. Showed up at the store at 630pm 8/28/23 and the store is closed with no sign, no phone response, and no lights on. Would be nice to be able to review products and not the lack of customer service.
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August 2023 by Patrick Campana
Be careful buying items online that are Closeout sales. I bought a pair of shoes online that turned out to be too small and I tried to exchange, not return, them at the store. They refused saying they can't accept Closeout returns and I am now S.O.L., The policy is absolutely ridiculous especially for something like shoes that can fit differently depending on the specific shoe. That's the last time I ever buy anything from 5.11
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July 2023 by Andrew Price
Won some pants as part of a tournament and they won’t take exchanges for a different size without a receipt. Every other business seems to have figured this out but for some reason they haven’t. Definitely lost a customer
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July 2023 by Malcolm Nash
Very friendly staff and the quality is top shelf. They never pushed anything on me but took the time to understand my needs and interests and then recommended.
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May 2023 by Spencer Simons
Only place I buy pants these days. Immaculate quality and the hidden mag pockets on many of their pants serve as a good place for theft deterrent wallet storage
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May 2023 by Mark Wiltbank
Blackhawk........Blackhawk produces a better more durable product than you. That in and of itself says enough. Do you care enough about quality to release it when it can compete with the lowest of the low? I'm curious because I could save myself a lot of worries and woes by sticking with Blackhawk knowing they'll give you more than you pay for. Reach out to me if you're interested in your clients.
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May 2023 by Stephen B.
I have been to a lot of 5.11 stores in California and the employees are always helpful and friendly. Additionally, most of the selection is the same with a few differences. One of the differences as opposed to California is that they carry Stiletto Knives, Also Known As CIA Gravity Knives. They are approximately 4.5 inches long and the blade deploys and retracts from the grip using a dual throw (Forward and Back) button or switch. Very cool! Don't worry California, I did not buy one, as cool as they are. Yup, all of the fun stuff is illegal in California, like butterfly knives, Stilettos and firearms with the "Fun Button" (Safe-Semi-Auto) on them. Sigh!One light at the end of the tunnel was "Jerry". Be nice to Jerry, he is a cool guy but if you get on his nerves, that's on you. All I can say is that he has seen some stuff and he may be the definition of "F" around and find out. Jerry is very knowledgeable and he pointed my nephew in the direction of the perfect tactical backpack, among other accessories and toys that will compliment his new career in federal law enforcement. I did not buy much, except for a memorable patch. I get one from each 5.11 I visit, just to say "Been there, my dude!"Overall, it is a large store with a lot of selection. If you are looking for some discounted or marked down winter ware, now is the time to check it out. I found a neat jacket, however I live in the Sweltering Summer portion of California and triple digit temperatures are less than a month away. So, I passed on the jacket. However, if you are Military, Law Enforcement, EMS, Fire Department, Practical Pistol Shooter, Multi-Platform (Pistol & Long Gun) competitor, or a First Responder of any kind and you need boots, pants, "Shorts", a tactical carrier (No Ballistic Plates are sold here, to my knowledge), morale patches, a quick snap tourniquet or some gym attire,... Talk to Jerry! Heck I would go back just to chew the fat with Jerry again. Be safe, everyone!
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March 2023 by Eric Goldberg
The product was really nice to see in person. The store itself was really clean and easy to find everything.The person who helped me find my boots was really nice and helpful.No public restrooms had to pee in a boot when no one was looking... Just kidding ?
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March 2023 by jeff weissman
5.11 has great quality, but wait for one of the many sales they do every year. My Problem is @ $80 for a pair of pants, I would prefer the one guy working there to pay a little attention to me and not to be on his Phone slumped over the counter looking at Neck Tats and Ear Hoops on InstaGlam the entire time.
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March 2023 by Charming Taint Man
Meh the store isn't worth going to. I won't be going in for a while.I've bought a bunch of stuff over the years from 5.11. I've been into this store a bunch of times. I'm always disappointed.The store, I get emails and social media posts about their sales and especially "clearance sales up to x percent off" and when you get there on the first day of the sale, they have like 1 men's shirt in a size bigger than small, and like 1 tiny rack of stuff in total. I don't know why they advertise these sales, they are so terrible.The in store selection had always been bad. They have never had belts I wanted. Just wanted to get my thoughts out there. The store is usually quite a bit behind in what is available online.
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December 2022 by jesus quezada
Purchased pants that were on sale unfortunately they did not work out for me, went a couple of days later to return but there fine print got me. Could not return the pants because it’s was on sale. Beware shady business with fine print, Lesson learned.
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December 2022 by Michelle Hale
Bought a pair of pants. 2 days later, tried to return them because they were the wrong size but they wouldn’t return because the tags weren’t on, even though we had the receipt. The customer service was poor and such a hassle. The receipt said could be returned in 90 days and did not give that stipulation. I do not recommend purchasing there unless you are 100% sure you want to keep the item.
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December 2022 by Amanda Quartuccio
Placed an order during the holidays and was very disappointed in not only the customer service but the lack of detail during the ordering process. I used a PO Box for shipping so it wouldn't come to my house and be discovered as it was a gift. I didn't find out that the order was returned to the sender until it was already on the way back because they do not ship to PO Boxes. When I inquired about it they said it does show in the fine print but they still allowed me the enter the shipping address as a PO BOX. I wanted to reorder but wanted the same discount I received when I placed the original order and was told sorry they could only offer me a smaller percentage discount.Very disappointed in the company and lack of detail.
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December 2022 by Shane Jackson
Great products, been buying their products since 2017, wore them for work and casual events. My main complaint is, the in-store customer service, they will constantly ask if you need help.
