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November 2023 by Heather Hadley
Brent at the Olympus Hills Ace went above and beyond helping me match the color of a very old Benjamin Moore paint. So helpful.
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September 2023 by Keagan Karstens
I had been waiting for a few weeks to mount these shelves as I wasn’t sure how to secure them to a concrete wall. After having many good experiences at the Ace Hardware on 400 in Salt Lake City. I figured I’d stop by the one in Millcreek to see if they could guide me in the right direction. Immediately upon entering I was greeted by this older gentleman; unfortunately I don’t remember his name, and he asked me what I might be looking for. I expressed my dilemma and he knew exactly what I needed. He picked out the perfect pieces for me and even threw in a free drill bit. He was super helpful, kind, and knowledgeable, and it was nice knowing I could trust in him to help me with my shelf situation due to his clear experience. I will definitely be returning to this Ace in the future for any hardware needs and highly recommend anyone reading this to do the same!
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July 2023 by Amber C.
I never write poor reviews but whoever is in charge of keeping this store open needs to know how poorly the young boys working the desk are hurting your business. I've been to the store twice in one week and experienced the same young boys behind the counter hanging like their in their parents basement. When checking out my order came to 69.69 and there was a joke made by one of the boys and a little chuckle. Which sure that can be funny but if your customers are whittling away this is why...
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March 2023 by Michelle Owen
Paint guy was really helpful and knowledgable of the products Ace has on the shelves. He made the experience of this first time painter feel confident.
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February 2023 by Patrice B.
I had a hard time looking for some items I need. Good thing the staff was friendly.
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October 2022 by Michelle Sanford
I went into the store today to find some super glue.. A young man with blonde hair and glasses was at the register with no customers. I asked him where the super glue was and without looking up or even noticing me he said 10. After making my selection, I went back to the register and placed my package on the counterparts to be rung up. Again he did not even look up or acknowledge even look Up. I noticed an older gentleman with dark hair and glasses were persuaded to register a couple registers down. I took my purchase a move down and he kindly rung me up. He then apologized for me being ignored which I appreciated. If I hadn't seen this other gentleman to ring me up the score would not be a 2 star it would have been a one store due to the young man who has no customer service skills.
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October 2022 by Michelle Degeus
I went into the store today to find some super glue.. A young man with blonde hair and glasses was at the register with no customers. I asked him where the super glue was and without looking up or even noticing me he said 10. After making my selection, I went back to the register and placed my package on the counterparts to be rung up. Again he did not even look up or acknowledge even look Up. I noticed an older gentleman with dark hair and glasses were persuaded to register a couple registers down. I took my purchase a move down and he kindly rung me up. He then apologized for me being ignored which I appreciated. If I hadn't seen this other gentleman to ring me up the score would not be a 2 star it would have been a one store due to the young man who has no customer service skills.
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August 2022 by Randy Boldrin
Good store good customer service, alittle bit of everything
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August 2022 by Melinda H.
I came up here today to get a few keys cut. I was surprised at how nice and helped their staff was at this store. Super helpful "think outside the box" kids and a friendly manager. I appreciate a local helpful and friendly store that makes life better for the community! Come here for good service! Thanks guys!
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July 2022 by Matt Stacy
Came in needing to borrow a small screw driver to quickly fix a piece of my camera gear & was helped right away
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July 2022 by Jeff Gualazzi
Came in today to return products that I didn't end up needing. There return policy is only 30 day and I'm past that by 3 day. Thank for that. I had my receipt and products unopened. I will never shop here again do to this fact. Great customer service ? ?. Home depot from now on at least they take care of there customers. Ace is not the place, fix your policy.
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July 2022 by Whitney D.
We live in the neighborhood so frequent this store often, therefore have given them plenty of opportunities. Almost every time we're here, we leave fuming. The young customer service is essentially non-existent. They sit on the counters, playing with their phones, eating, listening to their headphones, with little to no greetings. If you ask where a product is, they most likely don't know or will point; you're lucky if you get verbal communication. You don't feel like a customer, you feel like a burden. We have witnessed this behavior to other customers as well. Please get these kids in line. I can see we're not the first to write a review concerning this.
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June 2022 by Rachel Strobel
Could have gone without a snide remark from one of the employees, it was the employee with a British/Australian accent. What happened to good customer service and treating customers with respect? Will never go back to this location after being treated so poorly.
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May 2022 by Adam Jensen
Understaffed, but really good all the same. The people are friendly and knowledgeable. They are just overburdened. There isn't as huge a selection as Industrial Supply. That's why I docked 1 star.
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April 2022 by Chris Brussow
Had what I needed. Staff member was nice and cordial.Better selection than the other Ace down the road.