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December 2023 by Madison O’Shea
I had a VERY simple hose connection issue. I called and explained this on the phone and was given no price quote. I assumed it wouldn’t be more than $60-$80 since it was such a simple thing. I made an appointment and they cancelled on me because they accidentally double booked so they had to move me to the next day. Our plumber showed up and he was great (not really the problem here). After fiddling with the hose for a sec I suggested removing the vacuum breaker. It’s as simple as unscrewing the hose, pulling off a bolt, and screwing the hose back on. I had known this was the issue, I just didn’t want to have to do it myself since I’d spent so long installing the sink already. At the end he wasn’t really sure what to charge me because he barely did anything and I came up with the solution. I said whatever is fair to him because he did come out but like he said, he didn’t have to do much. I was happy to pay for his time and was expecting it to be $100 at the VERY max. He said that my total would be $300!! He was there for less than an hour. He said it was the cheapest service he could find in their system and that they have.a $300 minimum……. I was contacted because my husband wrote a review about our service but after I responded explaining what happened they completely ghosted me which made it seem like they don’t actually care. I would just appreciate a company to be up front about their minimums, especially for such a simple thing. It just felt like I was being taken advantage of which may have not been the case, but if you use this company, make sure to check their prices before hand and have it verbally confirmed. I’ve never heard of a plumber charging a $300 minimum!
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December 2023 by Jordan Olin
Had a sump pump fail in the middle of the Thanksgiving family visit with 10 people here. Bret from all hours came out right away on the Friday after Thanksgiving. Diagnosed the issue and ordered the part on a Friday came back on Monday morning with Nate and within two hours the job was done.The big problem is that I was charged $4700 to replace my bad sump pump with a replacement that I could have bought myself for $1300. So paid $3400 for labor for the first 30 minute week day service call, and then two hours of labor to replace the pump. I should have done more research on reasonable costs for parts and labor since I now feel that I was taken advantage of. As friendly as they were, now that I know what the costs really are, I don’t think I would call on them again without competitive quotes. (Revised 2023-12-02)
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November 2023 by Rachelle Sierra
I called in needing someone to unclog my main drain and had a tech there within a couple of hours. Nathan was great, even putting shoe covers on when he entered the house. He left the work area cleaner than when he arrived, even sanitizing the area. Great communication regarding recommendations for needed repair work. Will call when I need service again.
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November 2023 by Sophanna Taylor
I recently hired All Hours Plumbing for a crucial repair, and I couldn't be happier with the service. The plumber “ Nathan Eagle” arrived promptly, diagnosed the issue efficiently, and completed the repair with utmost professionalism. The quality of work was exceptional, and the pricing was fair. Overall, a stellar experience – I highly recommend All Star Plumbing for their top-notch service!
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November 2023 by John Huettlinger
After using another company this morning who did not resolve our drain issues, $319.00 wasted, we called All Hours Plumbing.James F. our technician arrived within hours to our rescue. He was not only extremely knowledgeable, but was amazing at communicating each next step and diagnosing every potential issue in our 110 year old home. He was accurate and thorough and fixed not only the drain but pointed out other plumbing related problems.He was very creative in thinking outside of the box to remedy our blocked drain and helped us improve the water pressure.We have found our new plumber in James and won’t be wasting our money elsewhere. Thank you All Hours!
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November 2023 by Rachel Blackham
Called for a hot water heater replacement. Had called 4 local plumbers. Only one responded and said he didn’t do solar.All Hours was quick to respond.In installing it, a mistake was made and the connection to my radiant heat was disconnected.Came home to a frigid house.Not realizing the issue was connected to the previous call, I quickly called someone else and got it fixed.I was annoyed and contacted All Hours to say I had a complaint.Pete was on it immediately, resolved the problem and upgraded my system on his own time.Highly recommend !!!And thanks to Pete for his professionalism and quick response!
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November 2023 by Hawkin Saeger
First off, I want to say that this review should take nothing away from Kutler. He was absolutely incredible. He was friendly, knowledgeable, easy to talk to, and performed the work extremely well. Major props and if I was reviewing him alone, it would be 5 stars. I trust his expertise and he did a whole plumbing inspection of the house giving me recommendations and tips for upkeep. In the future I would definitely request him personally.I downgrade my review to 3 stars because of the expense. Maybe I am ignorant about the standard cost of plumbing services, but installing a $2K water heater should not cost me over $4K. Installing a kitchen faucet that I purchased myself shouldn't cost $700. The only reason I didn't install it myself was because I could not get the previous faucet off because of a tricky large nut.All of the services together took about half a day, and I definitely understand that I should pay for the plumber's time, expertise, equipment, and other fees like the dispatch line. But I still don't see how that adds up to a service over $5K. I have a lot of mixed emotions because I believe the work was done extremely well, but my bank account hurts because of it. And according to Kutler, he was giving me a good deal. I worry what the standard price of that work would have been.Photos included are of the work completed.
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November 2023 by Kevin Davenport
I have had a great experience with All Hours. We’ve had our main plumbing line replaced, as well as our central air system and furnace, and numerous preventative inspections. Everyone who has come to our home had been knowledgeable and courteous. I’ve always felt like they cared and never felt pressured into services is a salesman-y fashion. All of the work that has been done has been of high quality and (finally) things in my house are running smoothly. It’s honestly rare nowadays to find a service company such as this that feels good. Thanks a lot! We’ll definitely keep coming back.Services: HVAC system repair
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November 2023 by Kira Osborne
Colby has been absolutely amazing to work with! He is very personable, knowledgeable and professional. He did such a great job making things were done properly and taking the time to explain things to us. Would definitely use his services again!Service: Water heater installation
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September 2023 by Monty Mann
Very happy with technician Megan. She is knowledgeable, friendly, and efficient. She explained clearly her findings and recommendations.The company itself was suffering a manpower issue because I was asked to reschedule HVAC service checkup three times.Services: HVAC system maintenance
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September 2023 by Tracy Harris-Belnap
Kirsten, with All Hours Plumbing, Heating and Air, provided outstanding customer service. She was very friendly, went out of her way to talk with her manager to find the soonest service date possible and gave a thorough review of what to expect. Looking forward to the same great customer service from the technician who is scheduled to do our furnace inspection this week.Service: Heating system maintenance
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September 2023 by Hope Teyler
I cannot say enough about how amazing this place is. Last year we had our water heater start leaking. They came quickly and we had a new one installed within a few hours. Last night our air conditioner went out. They dispatcher answered the phone in the middle of the night and was super friendly and helpful despite the late hour. The service expert Megan was AMAZING! She went through the parts of the furnace and compressor and showed me what was wrong and never once made me feel like an idiot even though the malfunction was due to my lack of maintenance. Highly recommended!!!!
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August 2023 by Laura Fowler
What a great experience! Had a situation with leak on a Sunday. We received a friendly response and got on the schedule right away. Before arrival, we received a text confirmation with picture of technician. They were honest, professional and friendly. It turned out to be a minor issue and we were only charged a service fee of $59. Will use them again and happy to recommend! LauraService: Plumbing leak detection
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August 2023 by Alvin Nguyen
I had the pleasure of working with Brandon S. He came out for a late night plumbing emergency and was on time and responsive. Brandon was very respectful and explained to me the situation with care. It felt like he really had my best interest in mind. I would recommend this company to others!Update: Bret and Nate came to fix out blocked mainline that was backing up and overflowing into our home. They took great care of the place and made sure all of the blockage was removed (double checked and triple checked we are clear). They were kind and walked us through the entire process. They worked hard and spent long hours going above and beyond to get us up and running so we can have water running again so we can be more comfortable. They walked through our options and suggested what to do. They are experts in their field and made me feel really taken care of. I would recommend this company and they have earned a loyal customer.Services: Drain cleaning
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August 2023 by Mindy Curtis
We had a backed up pipe which flooded our basement in a weekend. We called All Hours and they were available quickly when we couldn’t get ahold of any plumbers. James came and cleared the block in our drain quickly and solved the issue! He was awesome, professional, and didn’t talk down to us, which some home professionals tend to do. He also was conservative in the services we really needed to remain as cost effective as possible. We appreciated having a company that could solve our problem for a decent cost considering the emergency and inconvenient time. We highly recommend James particularly.
