-
March 2024 by Gary Bergera
Turnaround and cost were half of what was originally estimated. Big thanks to Alisa, Sam, et al.
-
March 2024 by Barbara Quittner
Communication is a 0 with this organization. Previously Alpine has provided many communications through what I believed is a business text messaging service, as I had no information from their organization otherwise. When I reached out Saturday evening the moment I had a break from work after a 12 - 10 hour days in a row, regarding ongoing non-communication concerns and non-existent status updates - after having been promised (in writing) an update last week, which never happened. I assumed at that time that I was texting an acceptable contact number, as most businesses, such as pharmacies, doctors offices, car dealerships, dental offices, etc. don’t monitor their text lines until their normal business hours. Instead, I was crucified personally and unprofessionally for using the text communication line I was provided. Indeed, my communication outside of business hours, when I was available from work. Without having been advised at any point, how was I to know this was not a “business” or “office” contact since it was a regular source of communication during the prior 8 months of my experience with this business? Clearly Alpine has a long way to go in this area and my insurance company was correct in trying to steer me clear from this business for my auto repairs. I know they have quality work and repairs, but at what cost to someone’s mental well-being? Choose a business that can be professional and courteous and respectful before making a commitment.
-
February 2024 by Carsen Klock
Best repair shop in the USA. They care about you the customer and provide absolutely phenomenal service. Very professional and very knowledgeable! Would highly recommend!
-
February 2024 by Noman Khan
Courteous and professional people. Been here twice and always got A+ service.
-
February 2024 by John Capecelatro
Sam & team have been an absolute joy to work with. I was in an accident with my 2015 BMW X5 & Sam guided me through the insurance process at every step. He & the team were immediately responsive, spent a ton of time on the phone walking through ideas and next steps, and were the most supportive/engaged of any party I worked with on the accident reimbursement. The car was unfortunately totaled & Sam helped me with the clean out and advice on finding a replacement. Could not recommend this group more!
-
December 2023 by Brad Gull
Great business and fantastic work!
-
October 2023 by Mateo Ewell
My experience with this auto body shop was far from what I expected. I had very high hopes for this shop. After an unfortunate accident, I reached out to them for an estimate on repairing my Audi A4. The initial interactions seemed promising as they agreed to schedule me for the week of October 9th. This is where the trouble began.Despite a discussion about the appointment date and my insistence on the week of October 9th, no confirmation was provided in writing. When I called to reconfirm, I was told I wasn't in their scheduling book. I had also reached out on October 12th, well within the week we discussed, for further reassurance. And was told they are now booking in December. They busy and have a good representation for their work. My complaint is more around communication.The miscommunication led me to believe the appointment was set, causing significant inconvenience when I was informed that they had no record of it. Furthermore, this repair isn’t a request that the shop can accommodate within the original time frame. The lack of a clear appointment record resulted miscommunication.The workers that I spoke to seemed very friendly. It is just difficult to move past waiting so long to get in, being on a cancellation list with no call back, and then being told the appointment didn’t exist. Depending on your circumstance, I cannot recommend this facility unless you’re willing to wait and make sure that the appointment confirmation is scheduled on an actual date instead of an estimate. I would suggest looking into alternative repair shops. While my initial experience was hopeful, the subsequent miscommunication and service have left me dissatisfied.
-
September 2023 by 電子本田一志
They do a great perfect body work! Mint. Patiently
-
August 2023 by Hope Sibo
I took my best freind to this company he needed to get his room renovation , after got done he had destimony about changes
-
July 2023 by Alex Natt
Excellent experience. Top notch craftsmanship and expertise. I couldn’t be happier. Sam was a delight. Highly recommend.
-
July 2023 by Sterling Code
This is THE place for BMW body work. Outstanding customer service. Thank you so much to the gentleman that helped me today with this body issue; I am sorry I didn't catch your name!Services: Painting
-
June 2023 by Dan Christiansen
Thanks again to Sam, Lane, and the shop technicians. The back of our Lexus looks great. The same quality work and paint matching that I received when I brought my first repaired car which was a 1973 BMW 2002 back around 1990. Thank you!Services: Painting
-
May 2023 by Jeremy Jensen
Great customer service. Sam was super helpful at getting me taken care of.
-
April 2023 by Meyers G
I can’t say more good things about this auto repair place. The two professionals at the front desk are exceptional! I mean EXCEPTIONAL! This company has engaging, trusting, competent, and capable employees.There is nowhere else I would take my car!Service: Body & Trim
-
April 2023 by Anthony Anzer
I wouldn't trust my car to anyone else.
