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June 2023 by Cheryl Wheelwright
I was referred to this company for service on my air conditioner and had read the reviews and wasn’t feeling very confident with them. When the technician arrived I told him I wasn’t pleased with all the negative reviews. He introduced himself (Tony) and explained he was now the new owner and he had laid off all of the technicians that had worked with this company. He was doing all of the repairs himself until he could find well qualified personnel. He was right on time 11am on Monday. Determined what the problem was and submitted his recommendation to Choice before he left my home. He called me Wednesday morning and said he had not received approval from Choice. I sent Choice a message and explained that we were awaiting their go ahead. I had barely sent the message and Tony called and said he had received approval and asked if I was going to be home and he was on his way. He fixed the air conditioner and checked the vents inside. Claim was submitted; analyzed and repaired within five days. Tony is very pleasant and professional. I hope he and his company succeeds! Customer satisfaction all the way.
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September 2022 by Karen “#1 Matchmakers”
I went through Choice Warranty and they sent this company. The lady that answers the phones just argues with you. Someone keeps changing the times around and tells you they didn't. I was told by the tech he emailed me my receipt with his diagnoses. I never received it. I called the office and got the lovely argumented lady again. She refused to get a hold of the tech. She basically told me I had to get a hold of Choice Warranties. I got a hold of them and they said At Home Services needs to give me a receipt. This took two weeks and I am suppose to get my email today from At Home Services. Save yourself a lot of hassles and don't use this company. Most of Choice Warranty companies are low rated companies. Not worth the money.Service: Dishwasher repair
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May 2022 by Karen Opp
I went through Choice Warranty and they sent this company. The lady that answers the phones just argues with you. Someone keeps changing the times around and tells you they didn't. I was told by the tech he emailed me my receipt with his diagnoses. I never received it. I called the office and got the lovely argumented lady again. She refused to get a hold of the tech. She basically told me I had to get a hold of Choice Warranties. I got a hold of them and they said At Home Services needs to give me a receipt. This took two weeks and I am suppose to get my email today from At Home Services. Save yourself a lot of hassles and don't use this company. Most of Choice Warranty companies are low rated companies. Not worth the money.Service: Dishwasher repair
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May 2022 by Cher C.
Do not ever use these scammers & thief's. AHS sent them for my home warranty to fix my pool Pump. After tons of excuses from the pump being damaged in shipping to Chris (owner) being in an accident with my pump, they never Installed it. They basically stole it from AHS So I have another problem with my pool plumbing, get assigned the scammers again! Here we go again, they actually went into AHS system & canceled my service call & after many calls with AHS executive team (Rex Tibbins in the CEO), they kept playing the no show, no call game so Amy Hilledhiem (844.658.0718) finally told me they weren't coming. So the wait begins on what our next steps are. Worst company in the US. Surprised they are still in business
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March 2022 by Gino Gazani
Awful to work with. Poor professional skills, does not care for customer whatsoever. Required several visits by technician to try and diagnose furnace. Swapped a few components with no luck, furnace continued to malfunction. Hired a different technician with another company after recall period expired. They got it fixed and it was just a bad circuit bard that was still under warranty by manufacturer. Don't waste your time with these guys.Service: Heating system repair
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March 2022 by Kelsey Christenson
The technician himself was very friendly and knowledgeable. He fixed our issues satisfactorily. The thing that I did not like was the scheduling system. It took a full week for them to schedule the technician to come back and replace the fan. I also called and asked to be scheduled in the afternoon rather than the morning, but the receptionist basically told me too bad, that the driver was not going to waste time driving back to my location in the afternoon. Not very friendly or helpful.Services: Drain cleaning
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February 2022 by Judy P.
It took 4 weeks to get my dishwasher fixed and the issue resolved with both the Home Warranty Company and At Home Services. Much time wasted on the phone and communication was terrible and some outright lies.
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February 2022 by Pacific Insulation Supply
First call about broken garage door spring was December 13th. Just received yet another cancelled appointment call. This is the 3rd cancelled appointment. They first came out just after Christmas to diagnose ( 2 week wait). 3 weeks or so after that they were schedule to do the fix. When the tech came out he realized he ordered the wrong spring. Then 3 scheduled appointments later all have been cancelled. Its now Feb 7th and we still don't have this issue fixed. If you want speedy service call someone else. Extremely poor service. Companies like this should not be operating at this level. If I were the owner I would be ashamed to call my myself a business owner. Don't tell people you can do something and not follow through. I tried to give them every chance to pull through. But the 3rd cancellation made me feel completed to let other consumers know that this company is very bad at what they do. The owner should consider closing the doors and maybe getting a real job not disappointing the Salt Lake Valley.
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February 2022 by Penny Young
The technician was great. Not only did he fix what he came to do, he was willing to look at a couple other issues and advise me what needed to be done to take care of the issue. He would have even done one of them if he’d had the needed part. Really went above and beyond. I will definitely use this company again.Service: Toilet repair
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January 2022 by Jory Trease
Be prepared to wait weeks for a Technician to show up from At Home Services, and making multiple appointments before they even get it right in their calendar. This was a Home Warranty matter that was scheduled in a three way telephone conversation with the representative of the Home Warranty company. After waiting for four hours, I called At Home Services: they denied ever having an appointment. I then called the Home Warranty company; another three way telephone call and At Home Services admitted their error, but I still had to wait for another several days before one of their technicians would come out to "diagnose" the problem of replacing our toilet. It cost me $45 to have the technician replace a valve (a 10 minute job) and identify that the toilet was actually missing from the bathroom (it had been removed by the mitigation team). Technician said, "I'll call you back in 45 minutes to tell you what toilets are available and to come back to install it." That was several weeks ago, still waiting. I finally had to do it myself. Their valve installation was also shoddy and inadequate. My suggestion: DON'T USE AT HOME SERVICES, USE THE COMPETITOR INSTEAD.Service: Toilet repair
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January 2022 by Susanne S.
We had our water heater go out 23December. Of course no one could come out that close to Christmas. We had a trip for Christmas so made an appointment for the Monday after the 1st. We got home on Friday. We get a text on our trip saying morning isn't good so we will be there in the afternoon. The afternoon of they say we can't come until the next day. They only have 1 technician and he's decided not to come in today!!! WE HAVE NO HOT WATER!! It's been 2 weeks. We've been without hot water for a week. Very unreliable. I can't believe our home warranty service would go with these people. We are changing home warranty services too. These people are only in business because of home warranty services and people pay a lot of money for them so their stuck. I refuse to be stuck any longer.
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November 2021 by CHAMAN LAL
I had very bad experience with this company because of technician don’t know how to fix air conditioner properly he put wrong parts in June and blowup fan motor and other parts than they start play with schedule schedule because they make appointment and never show, I called again again and same thing repeat after few day’s they fix my air conditioner with wrong installation with wrong size motor and other part. I called them next days about not cooling properly but they Said my air conditioner is not proper size for this house. I had this air conditioning from 4 years and very good cooling but after they fixed it I had bill problem and cooling problem started. It cost me to increase my electricity bill up. My problem from June to October 26 still going on….Service: AC repair
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November 2021 by Lola T.
I would give this company zero stars if I could. Horrible service. Do not use them. Not only did they not know what they were doing and tried to tell me there was no problem and that I didn't know what I was talking about but afterwards they told me I had to pay a service fee. I asked them how much the service fee was and if I could get a bill and they said they had no idea and didn't have a bill to give me. After starring at me blankly I told them I would call their office and get a bill to pay. The whole experience was ridiculous. The technician was very rude and STUNK of smoke. I had to open all the windows once he left because my house smelt disgusting. He also told me that I should give him my cell number and he will fix the problem for me under the table outside of the company ... remember he just told me there wasn't any problem... huge mess. I called a different plumbing company right after, they came out and FIXED THE PROBLEM.
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October 2021 by Geno Malone
They booked an appointment than decided on not showing up for the appointment no call no show. Than when I called them they decided to reschedule me for 2 days from the next day. If you ever do service with them good luck. They probably won't show. I also have never heard a company use Covid as an excuse so much. They basically have horrible service and management at this place and all should be held accountable for their actions. Please Beware. Avoid at any and all costs.
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October 2021 by Blake Rigby
Had used another contractor without great results. Technician was great. Quick, knowledgeable and honest. Totally debunked what the other contractor had said regarding ordering a $600 part for our refrigerator. He merely change the settings . . . . and . . . . everything was fine!Services: Refrigerator/freezer repair
