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February 2024 by liz wetmore
Absolutely lovely working with Matty, very transparent and honest !
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February 2024 by Tiffany Gregory
Go to AT&T at fashion place mall. Kylie was very nice but not transparent or knowledgeable when trying to change entire family plan from Verizon to AT&T. I won't get into the details but it ended up costing me money for devices that I did not want, use or keep that were "included" in plan. Manager & staff both admitted she didn't understand the plans and she was transferred to Park City.I went to correct my family plan on Monday and return the devices that were "included" in the plan (prior to the 14 return policy I now know about since it was NOT stated during purchase but apparently is in the fine print of one of the several emails sent to you as you setting up the plan in store). The employee (Jacob?) stated only the manager could return devices. I told him my next day off was Friday and he said to come back then and that both he and the manager James would be there and could fix it and that manager could waive restocking fee.I came back Friday and the manager James said I was one day over and that he couldn't take the unopened devices back. Jacob, who knew the date of the original transaction, DID NOT speak up on Monday and tell me Friday would be too late. (Yes I should have read the fine print but come on-transparency is important!)What I found out from this irritating experience was that this is a 3rd party retailer, not a corporate store. James was nice enough to tell me to call customer service or attempt to go to fashion place to try to return devices but warned me it would be difficult.Well, I went down there and within about 30 seconds I was talking to Idalia the manager, thanks to a very helpful employee named Enrique. They happily fixed my account and took back the devices so I didn't end up with $1000 worth of extra stuff I didn't want in the first place! Enrique also helped me erase my old phone and I returned it while I was there so I could get the credit on my new phone.I am still losing some money related to this whole transaction gone horribly wrong but I am grateful I am not stuck with monthly fees for devices I told Kylie I didn't want but told they were included in the firstnet plan I was getting.If you choose to use this store only deal with James directly. Horrible reviews of the other manager I didn't meet, Matty, I read afterwards). If I ever need additional in-house assistance with AT&T I will be using the corporate store at fashion place.
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February 2024 by Avery Gregory
Bad experience at this store switching from Verizon to AT&T, Kylie switched our family over, gave us “free” iPad and Apple Watch and quoted new iPhone at $250. Got the bill and realized we’re paying full for phones and iPad and watch, went to return unused iPad and watch and said it was too late, no one talked about deadlines. Kylie was completely wrong about everything then manager (James or Matty) later blamed her and said he transferred her to park city. Later the manager attempted to fix it but was too late to return stuff. Since they are a third party store they couldn’t help much, AT&T at fashion place fixed everything for us
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February 2024 by Sarah Lee
We went to this store on Dec 26 to upgrade phones and plans. We were "helped" by Kylie, who definitely didn't seem exited to help us. She wasn't aware of the iphone 14 pro for $5 promotion available on the AT&T website until I showed it to her. She offered me a color choice and ordered the phone. Your first bill after making changes is always crazy and impossible to interpret, so I waited until the second bill. It was higher than I expected, and I realized that there was insurance and the Next Up added to both phones that we didn't have previously and hadn't asked for. Also my phone was $15.99 instead of $5.I talked to CS online who said it was because the phone was 512 and the promo was for the 128. I explained that I never asked for a larger phone and was very clear I wanted the $5 promotion. I'm guessing Kylie ordered the wrong phone, so CS told me to talk with the store manager and he can take care of it.I called today and Matt said he can't help after 14 days, but online CS should be able to (even though I have screen shots of online CS saying he will take care of it). He said he'd had other issues with Kylie so she had been transferred to a different store, and maybe if I tried her new store, that manager could help me (?).Finally he suggested I leave a bad Google review because then someone who can help me will reach out. Based on the recent Google reviews, it looks like Matt isn't a particularly good employee either, so who knows if I can trust him.If someone doesn't reach out, I will have them pull the security footage from that day to prove I was given something that I didn't ask for and now have to pay 3x as much.
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January 2024 by Damyon Rauer
Was there last Saturday and saw the manager I think his name tag said Matt was incredibly disrespectful and screaming at his employees putting them down not a way to treat staff Makes me wonder how he is to the costumers ?
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January 2024 by samuel
was in the store the other day and noticed the manager matthew was being extremely unprofessional. he was constantly shouting at one of his employees to the point i could see she was starting to cry. his overall attitude toward everyone was abhorrent to the point where when i was walking out i heard him trying to get another CUSTOMER to belittle the girl as well. i also heard him threaten her multiple times. this kind of behavior is unacceptable especially when it was clear he was degrading his employees on purpose. i was getting the whole "im the boss and i can do what i want" kinda vibes from him.i did not get what i when in for because of how horrible he was being.
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January 2024 by Cameron Smith
I went to this store on Saturday to look to see if I would switch phone plans to see it would be cheaper. I was talking to a wonderful woman named Kylie she was helping me out and then her manager named Matty came up to her and started yelling at her for no reason. It was to the point where she was trying so hard not to cry in front of me, starts degrading her, telling her that she can’t wait to be fired, also telling her that she’s a pathetic excuse for a person.I don’t know what this store is trying to prove but that is unacceptable to tell her this in FRONT of customers!!!!!! This so called manager needs to be fired!!!
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January 2024 by Patricia Godwin
Went there today. Horrible customer service by the person who said he was the manager. Refused to transfer my data to a new phone. Told me to go to Apple Store. I am a longtime customer. I have never been treated so rudely.
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November 2023 by Kristin Bretz
Matty was very knowledgeable and helpful, thank you!
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October 2023 by Shane Perkins
Kylie is a great people person and knowledgeable in her craft.
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September 2023 by April Quinn
My husband went up there today at 1:30pm, when the store was supposed to be open. The lights were on and the doors locked...no sign or anything...the guy that worked there came out and told my husband he was eating his lunch. My husband said, but I need help and you guys are supposed to be open...he threw his hands up in the air and went into the back to finish his lunch. My husband left. Worse customer service ever! (I should note, my husband got a new phone yesterday and was going BACK today bc it wasn't working.) Also, I just noticed that several of the positive reviews for this location are family members! I would avoid this location.
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July 2023 by James Macari
AT&T stole my $1,000 trade-in. Paying full price for an iPhone 14 Pro after providing a iPhone 13 Pro Max. Do not use AT&T, they scam you, steal your phone, and laugh at you. I’m reminded of this every time my account is debited $135, for one line, and for a phone that should have been free. Low quality employees that can’t be trusted.
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July 2023 by Bryan Nichols
Tony Simon was very helpful today in helping my family of six upgrade to the iPhone 14 from the iPhone 11. We have been with ATT for decades with our cellular service. Tony was knowledgeable and professional in every aspect. We are happy to have him in the area to help us with all of our cell phone services.
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July 2023 by Rachel Brenner
Tony Simon was amazing and went above and beyond to help me when I was stressed by technical issues with a transfer even late in the day. He was the best, took his time to help me out, and I’m very grateful.
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July 2023 by Sylvia Wagner
Tony absolutely was amazing! styled us out with a great new plan and a perfectly placed screen protectors! Along with some great conversation. Thanks Tony!!
