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November 2023 by Michelle T.
I bought a car at Strong Audi in August. It was a horrible experience, to the point of being traumatic. So traumatic that I was unable to even complete or reflect on the experience to write the JD Powers review that Audi requested shortly after the sale. I was treated like I was an idiot by the sales person. I was mislead about financing. My newly purchased car had a previous owner who was a smoker, and I was made to believe they weren't. They used all the tricks - running out the clock, placed me in an uncomfortable room to do the financing which was freezing cold with a sports channel blaring on a tv.. and more. The next morning, I called to correct the financing debacle along with other questions, and the salesperson actually yelled at me. All further communication was done through a very arrogant finance person, who argued with me extensively about data dots (look into that one) and the state tax calculation, all of which was financed into the loan, at an interest rate. Even though I was made to feel like a "stupid woman" through verbal and emotional abuse, my persistence eventually lead to a much lower monthly payment. I will never buy a car from this dealership again. I purchased an Audi at this location several years ago and had a fantastic experience with the sale and all the service visits throughout the years after the sale. I'm truly disappointed in this experience. It was horrendous. If you visit this dealership, make sure you have someone with you to navigate the psychological manipulation and be careful. Don't buy into the bullshit and intimidation as I did.
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November 2023 by Gweedo
Visiting from out of town, but had a major service due. It was easy to make an appointment. Service advisor was great, friendly, explained things well. Work was done to high quality. Definitely worth it to go out of my way to bring my Audi here.
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November 2023 by Phoebe Burr
Buying a car at this dealership was an easy and stress free experience. Jim Clarken went above and beyond to support me from the very beginning to the very end of this process. He is not pushy nor does he make this process feel stressful. I could not recommend seeking his help and guidance more and overall highly recommend this dealership. Everyone is kind and genuinely feels like they are there to help you make the right decisions in your car purchase journey.
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November 2023 by Sara Dix
We had the best experience buying our car. Saul took so much time to make sure we were getting exactly what we wanted. Saul, Horst, Alan, and everyone there were so kind and made the process easy. I LOVE my Audi!
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November 2023 by Gabriela Bernal
Audi SLC has the best customer service. Their technicians are so quick to explain everything. I brought my car in for a tire and oil change. I highly recommend all of their techs but this time I specifically worked with Olive, who was so amazing. She explained, reexplained then explained any other questions I had— never once did I feel like I was being oversold. I called her probably over 5 times and not once did she sound bothered or annoyed with any of the questions I had. They always go above and beyond. 100/10!
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November 2023 by Gloria Perez
It was GREAT! I waiting while my Q8 got serviced. It was nice and had coffee, water and snacks while I waited. Bothe experience was great, I love that they send you a video of checking tires and brakes. They washed my car and cleaned the front area and made my car smell almost new again. My car is driving very smoothly too! Advisor was great and polite!
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November 2023 by Douglas Smith
I have been a customer of Salt Lake Audi in the past, and after yesterday I will continue to be their customer in the future. I ordered a vehicle from them, which was a great process, and when it came in, the sale process was just as good. Their customer service was excellent, everyone I dealt with was friendly and nice, very professional. I know I will visit them often to learn more about my vehicle as it is all electric, YouTube only explains so much.
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November 2023 by KC Koala
Conner was very helpful. Provided progress updates during my wait time, explained any issues and had my car done within the time he promised. The Audi Service Team has been great.
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November 2023 by William S.
I set up a simple oil change, told 1.5 hours on phone and when I checked in. Checked in after 2.5 hours and still not completed. Ended up being over 3 hours. No apology, just told to sit and wait. Hard to believe after world class service I had experienced in Chicago.
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October 2023 by Connor Graham
They were seriously awesome. My repair was covered under an extended warranty and the service advisor Olive was knowledgeable, super nice, and went above and beyond for me. She let me drop the car off several days before the repair was scheduled, and put a rush on my repair to get it done on the day it was scheduled to be dropped off. On top of that they detailed it on the house! When it comes time for me to buy a new Audi, this experience will be what drives me right to their sales floor.Thanks Olive! Keep up the great work!
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October 2023 by Lori Khodadad
Everyone was friendly. They had a nice variety of cars and options to choose from. They were willing to spend time answering questions and discussing details of the cars. The showroom was clean and comfortable. The process was smooth and seamless. Michael was helpful and continues to be so a week after the sale.
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October 2023 by Easton L.
This place is an absolute joke. I bought my SQ5 from Audi Lehi but recently moved to SLC. I figured I could work with this dealer since it's much closer to me, but I'll make it very clear that it's worth the 25 minute drive to Audi Lehi. The service representative I spoke with was very short with me, very unclear with her information and and not apologetic at all to the fact that my 2020 SQ5 needs to have the rear taillight replaced for no good reason (literally none, it just stoped working) and I'm not exaggerating that she almost seemed to get a thrill off telling me it's likely back ordered for a year. Please, please, PLEASE take your service and shopping to Audi Lehi. They have been nothing but a pleasure to work with. Always kind, informative and apologetic to any situation. Even back when I had a 2008 A4 with 120,000 miles. Update: The taillight housing is readily available at Audi Lehi and they're so sorry that this happened. "These are nice cars, weird issues like this shouldn't be expected".
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September 2023 by Gary Kingsley
I had an exceptional experience at Audi Salt Lake. From the moment I walked in, the staff were incredibly welcoming and attentive to my needs especially Olive.The service team went above and beyond to address the issues with my Audi. They were thorough in their diagnostics and transparent about the repairs needed. I felt like they genuinely cared about the well-being of my vehicle.What truly stood out was their efficiency. They completed the service ahead of schedule and returned my car in pristine condition, both inside and out. Not to mention they had me booked in at the very last minute.The professionalism and expertise displayed by the technicians and Olive were remarkable. I left the dealership with the confidence that my Audi had received top-notch care.I highly recommend Audi Salt Lake and especially Olive to all Audi owners. Their dedication to customer satisfaction and the quality of their service is truly commendable. Thank you for the outstanding service!
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September 2023 by Nick Golfinopoulos
I have had nothing but great service here. Always a smooth transition from drop off/loaner car to pick up and kindness from employees. A minor issue when I picked up that the employee noticed when she pulled my car around that service consultant Jose had addresses immediately and I was on my way shortly.
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September 2023 by Natalie Tingey
This was my first experience with Audi, definitely not my last. This hands down was the best car buying experience I’ve ever had. So smooth, no pressure. Thanks to Jim Clarken for that. He was so great to work with, not just with the car buying, but any questions I may have had afterwards.
