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February 2024 by Betsy Garlish
Beautiful well-made furniture. Knowledgeable staff, easy to ask questions and get answers. Delivery and setup were quick, clean, and efficient.
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December 2023 by Norma Stout
We had a leather couch and chair made for us at Bassett Furniture. The quality and workmanship of the two pieces are superb. They are absolutely beautiful. Many thanks to Laura for helping us with our choices. She was great to work with.Tom and Norma Stout
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August 2023 by rchouck
Great customer service! We found a table that works perfectly in our home and Merrilee was so helpful in arranging a hold on delivery until our remodel was complete. We’re so happy with how the table fits in our dining area!
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July 2023 by Emily Schwartz
Ordered artwork for a commercial space, Merrilee was patient with my indecisiveness and was very communicative throughout the shipping process. Excited to see how the art looks in the space! The other design consultants, Chris and Tate were very friendly and professional. Will definitely come back for future design needs. My grandmother is a Bassett customer as well, and Lori the manager has consistently taken care of her needs.
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May 2023 by Heather Barth
Lori was the designer who helped us. She was responsive and listened to our needs and requirements for our new furniture. The order came quite quickly and Lori kept us informed the whole time. She did a very nice job!The furniture came on time and the delivery men let me know right when they were coming. They handled the furniture carefully and took care to place everything just where I wanted.They were polite and helpful.Very pleased with the furniture and now will wait to see if it holds up well as promised.
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February 2023 by Rion Needs
We just purchased two sofas, two chairs and some pillows. We could not have been happier with the experience. Emily was fantastic at guiding us through the design process and helping us reconcile our different opinions. Emily has great taste and design skills and will look to her again when we redecorate our other rooms.
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February 2023 by Morgan A
Very deceiving business. I was shown samples of fabrics my husband supposedly picked out by a designer. I picked from the sample the designer showed me that my husband picked out. A week a two goes by and we get the real samples of what my husband picked out. Not one was what I was shown to pick from. Now we have a couch that wasn't what we really wanted. Bassett response was \
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December 2022 by Spencer Hall
Had an absolutely amazing experience ordering our furniture from Bassett. Our designer was very helpful and well organized, and managed our online orders through the handoff with this store expertly. We were particularly pleased with the Salt Lake City store manager, who was always willing to take our calls and was very communicative with us through the (remarkably fast!) ordering and delivery process. My Mom needed a special accommodation to have our order delivered to her apartment where she lives with assistance, and the manager went out of her way to let us know our business was valuable to them. I must also give special praise to the delivery team that made my Mom feel like a queen with their care and attention when they brought our order. The couch we ordered is of exceptional quality, with very fine construction and beautiful upholstery. I feel so grateful and pleased we chose to order from Bassett. I can guarantee they will have more of our custom in the future.
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December 2022 by kirk halverson
Would have been a 5 star review except the arms on the sofas were not what we ordered, but the paper work said otherwise and the Manager said " well you signed for them". Laughable, am I suppose to wait another 3 months to get what I ordered. the mistake was not a deal breaker but the store managers response was classless clueless and shameful behavior talk to the customer.
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October 2022 by Brett Shakespear
Pretty disappointed with our purchase. About 14 months ago we purchased a couch, loveseat, and chair from Bassett. We went with them because of the perception of quality, long-lasting furniture.Unfortunately a cushion on our couch (which cost around $3,800) has already ripped under normal use. We went with an upgraded fabric and the pictures speak for themselves. The type of fabric makes this almost impossible to sew or repair, as the fabric will simply fray apart.I've purchased furniture at less than half the cost of Bassett furniture that lasted for 10 years. Needless to say, we'll look elsewhere in the future. For now we're stuck with a 14-month-old couch with a giant tear.I would not recommend Bassett.
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September 2022 by Debbie Moroyoqui
Exceptional customer service! Lori is beyond professional & literally gave me way to many wonderful & exciting options. Not to mention the hours she spent going through every detail! I cannot say enough great things about Bassett! Stellar company to work with! High five to the team!
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September 2022 by Marlaine Metcalf
Measure measure measure the Furniture you pre order we have $11,000.00 worth of furniture I am not happy with. Took 5 months to arrive and it ended up 1 for shorter than we thought . It is beautiful but I am not happy with the length of love seat or couch and chair Is half the size I thought it was going to be.. MEASURE MEASURE MEASURE before you Pre Order !!!!!!!!!!!!! Done with Bassett
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August 2022 by Stephanie Sorensen
Once again Bassett has delivered! We are repeat customers who keep coming back to Bassett because of their professional design services and ability to customize furniture to our lifestyle. To top things off, David and Brandon did a fantastic job delivering and setting up our furniture in our home and even had suggestions for different options for the space.
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July 2022 by Jordan
We’re very happy with our new couch! It looks great and we’re excited to use it. Everything with Basset went smoothly, from the ordering process, to the waiting part (where we got regular text updates on the status of our couch and its progress so we were never left in the dark), to the delivery. We were never unpleasantly surprised. Everyone has been incredibly helpful, friendly, and competent. We will definitely be ordering from here in the future.
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July 2022 by Mitch Mooney
Nikki did a great job running through options on sofa and chairs. Leather style and color, stitching and design took less than an hour.
Great process and happy with final design.